WiFi stops working when USB plugged in.

[bogdan6700]

Hello everyone,

This question might have been asked before, I read almost anything I could find, but with no luck. I have a Surface Pro 3 with Win10. Now every time I plug a USB, the WiFi goes to limited and then disappears completely. Sometimes the networks are still being shown, I just can't connect to any of them.

I have tried to plug in a mouse USB receiver to see if it affects it, it does not. I have also seen some people say it might be a power consumption thing, which would be odd as a small USB flash drive should be supported by any machine(surely one that is over 1.000$).

I have tried disabling HyperV. Tried uninstalling the driver, same one pops up after I search for changes or restart the machine.

Also went into the advanced adapter settings and checked if the WiFi is main priority, which seems to be.

I hope there is an option that tells the PC to disable the WiFi, I wouldn't want to have to send it back.

Thanks for the help!

 

[Lutfij]

Did Windows 10 come with your Surface Pro 3 or did you upgrade it to 10 from a prior OS? Have you gone through this thread while troubleshooting your wifi issue?

Have a read through this thread as well, it may be of use to you.

 

[bogdan6700]

Did Windows 10 come with your Surface Pro 3 or did you upgrade it to 10 from a prior OS? Have you gone through this thread while troubleshooting your wifi issue?

Have a read through this thread as well, it may be of use to you.

These don't really help. I have done one more test. If I connect the USB to a USB hub and the hub to the tablet, then it works fine. I'm starting to think it must be a hardware problem.

 

[Lutfij]

I'm starting to think it must be a hardware problem.

Which leads me to ask, have you contacted Microsoft regarding the issue?

 

[bogdan6700]

I'm starting to think it must be a hardware problem.

Which leads me to ask, have you contacted Microsoft regarding the issue?

I tried contacting microsoft on their website multiple times but the "start chat", "call me" etc buttons don't work, even though I have tried multiple browsers. Pretty annoying.

 

[Lutfij]

I understand, perhaps its due to the Holiday season though hopefully this will help you out.