Need Help With App Crash

[Treadizzle]

i am having a problem with a windows 10 app and it is a 3rd party app called Farmville 2 country escape.. i know its a long shot but this is what i found on the crash logs...


Description
Faulting Application Path: C:\Program Files\WindowsApps\D52A8D61.FarmVille2CountryEscape_4.1.605.0_x86__jwbwg6xx0377a\Template.exe

Problem signature
Problem Event Name: MoAppCrash
Package Full Name: D52A8D61.FarmVille2CountryEscape_4.1.605.0_x86__jwbwg6xx0377a
Application Name: praid:App
Application Version: 1.0.0.0
Application Timestamp: 565c9b1b
Fault Module Name: StackHash_ddd4
Fault Module Version: 10.0.10586.20
Fault Module Timestamp: 5654262a
Exception Code: c0000374
Exception Offset: PCH_AE_FROM_ntdll+0x000770AC
OS Version: 10.0.10586.2.0.0.768.101
Locale ID: 1033
Additional Information 1: ddd4
Additional Information 2: ddd423df9acf98cefd23f2ac4486e22b
Additional Information 3: 742e
Additional Information 4: 742e766bd9f3f4b78f134990874484af



If there is any ideas to try please feel free to let me know thanks in advance

 

[Laptop_Nerd]

Hi,

Here are some steps that may help in solving that issue.
- Start by deleting any folder related to Farmville.
- Go to This Computer or Computer then click on C: click again on Program File (x86) then delete any folder related to Farmville 2.
- Next is to press the Windows key + R at the same time and type in %appdata% then click ok and delete again any folder related to Farmville.
- Press the Windows key + R again then type in %temp% and delete everything in that window, just leave those that won't delete.
- After all these steps download and install Farmville again.

 

[Treadizzle]

Hi,

Here are some steps that may help in solving that issue.
- Start by deleting any folder related to Farmville.
- Go to This Computer or Computer then click on C: click again on Program File (x86) then delete any folder related to Farmville 2.
- Next is to press the Windows key + R at the same time and type in %appdata% then click ok and delete again any folder related to Farmville.
- Press the Windows key + R again then type in %temp% and delete everything in that window, just leave those that won't delete.
- After all these steps download and install Farmville again.

i have done those steps and nothing changed it still crashes.. but i did manage to isolate the problem..... it has to do with graphics card drivers i use a full AMD build.... if i disable my Radeon R7 200 video driver ... the game runs no problem... i just finished uninstalling all video drivers and software and doing a clean install of all video drivers and (crimson software as well)... but as soon as this driver becomes enabled it starts back crashing... its very odd... any suggestions?

 

[Treadizzle]

I also have done a sfc /scannnow and it came back good as well as checking that same crash log over and over and it comes up with 3 main things .. the one you see Stackhash_ddd4, atidxx32.dll, and this new one since i redid all my drivers with clean installs d3d11.dll..... not sure why a better graphics card would cause these issues?