Blue Screen of Death "system_service_exception (ks.sys)"

[minun]

This has just started happening and I am typing this in safe mode.

Every time I log in normally, right after I get this;
http://cdn2.windowswally.com/wp-content/uploads/2015/11/Windows-10-System_Service_Exception-BSoD-Cover-Windows-Wally.jpg

Can anyone please help me solve this?

 

[jetfighter545]

Do you know what you were doing when this started?

 

[minun]

Do you know what you were doing when this started?

I recall uninstalling two things before this started happening.


Apple Application Support (32-bit) and something very vague like "Monitor Webcam" nothing specific or brand related. I think it was the webcam that did it...

I am also posting here if it can help you look for clues.

http://www.bleepingcomputer.com/forums/t/600432/blue-screen-of-death-system-service-exception-kssys/?p=3894203

 

[minun]

Do you know what you were doing when this started?

I recall uninstalling two things before this started happening.


Apple Application Support (32-bit) and something very vague like "Monitor Webcam" nothing specific or brand related. I think it was the webcam that did it...

I am also posting here if it can help you look for clues.

http://www.bleepingcomputer.com/forums/t/600432/blue-screen-of-death-system-service-exception-kssys/?p=3894203

 

[jetfighter545]

I think that the Webcam software you uninstalled was a driver for your webcam on your monitor. Type "device" into the Start menu's search field and click "Device Manager" in the search results to open the Device Manager. Double-click "Imaging Devices" to reveal a list of your installed cameras. Right-click the entry for your webcam to open a pop-up menu. Click "Update drivers" or something similar to that. If there is an 'install drivers' that would be good as well. If you can't find anything by right-clicking, go into properties and then the driver tab.

 

[minun]

I think that the Webcam software you uninstalled was a driver for your webcam on your monitor. Type "device" into the Start menu's search field and click "Device Manager" in the search results to open the Device Manager. Double-click "Imaging Devices" to reveal a list of your installed cameras. Right-click the entry for your webcam to open a pop-up menu. Click "Update drivers" or something similar to that. If there is an 'install drivers' that would be good as well. If you can't find anything by right-clicking, go into properties and then the driver tab.

Under that tab is only one "Monitor Webcam" when I try to update it automatically by windows, it says it is up to date, when I uninstall it, it comes back.

 

[jetfighter545]

If that didn't work, disable the webcam completely by right-clicking and pressing 'disable'. Then you can go into normal windows and there is no imminent stress.

 

[minun]

If that didn't work, disable the webcam completely by right-clicking and pressing 'disable'. Then you can go into normal windows and there is no imminent stress.

Okay, trying that now!

My monitor's webcam is still hooked by usb so that may be reinstalling it after I install it.

 

[minun]

If that didn't work, disable the webcam completely by right-clicking and pressing 'disable'. Then you can go into normal windows and there is no imminent stress.

Hey, it worked! Thank you very much!!!!!

Super excited.

What can I do to prevent this from becoming a problem in the future? Should I unhook the usb attacked to it and try uninstalling it again?

 

[jetfighter545]

Should I unhook the usb attacked to it and try uninstalling it again?

Yeah do that. If you tell me what it says when you go to the driver tab of properties (i.e. driver version) I could try find what you need to do.
EDIT: Haha I somehow messed up the quote. Pretend this didn't exist.

 

[jetfighter545]

Should I unhook the usb attacked to it and try uninstalling it again?

Yeah do that. If you tell me what it says when you go to the driver tab of properties (i.e. driver version) I could try find what you need to do.

 

[minun]

Should I unhook the usb attacked to it and try uninstalling it again?

Yeah do that. If you tell me what it says when you go to the driver tab of properties (i.e. driver version) I could try find what you need to do.

 

[jetfighter545]

Try download and install this. (its in the right-lower corner) http://www.drivermax.com/driver/update/IMAGE/Creative-Technology-Ltd./Monitor-Webcam--3/453819

 

[jetfighter545]

Oh and by the way, I see for a lot of your threads you haven't chosen answers. Please try to choose the answers that solve your questions as the 'solution' because it allows other users with the same problem to see that it has been resolved.