Windows 10 BSOD while playing games or watching videos

Hello All. I'm experiencing some random BSOD issues while playing games or watching videos. I've tried reinstalling the sound card drivers, video card drivers, tried different versions of the aforementioned, and still seem to keep getting these errors at random. They alternate mostly between System Service Exceptions, and K-Mode errors. below I will paste the crash dump logs. Any help would be appreciated.

Computer name: PCX
Windows version: Windows 10 , 10.0, build: 10586
Windows dir: C:\Windows
Hardware: MS-7640, MSI, 990FXA-GD80 (MS-7640)
CPU: AuthenticAMD AMD FX(tm)-8350 Eight-Core Processor AMD586, level: 21
8 logical processors, active mask: 255
RAM: 17125486592 bytes total



--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Wed 12/30/2015 5:14:52 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\123015-32984-01.dmp
This was probably caused by the following module: ntfs.sys (NTFS!NtfsWriteLog+0x340)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF802E948DF02, 0xFFFFD0002637E2C0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\ntfs.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT File System Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


On Wed 12/30/2015 5:14:52 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntfs.sys (NTFS!NtfsWriteLog+0x340)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF802E948DF02, 0xFFFFD0002637E2C0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\ntfs.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT File System Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


On Wed 12/30/2015 4:44:51 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\123015-17953-01.dmp
This was probably caused by the following module: win32kbase.sys (win32kbase!EngAcquireSemaphore+0x1C)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80364E8AF02, 0xFFFFD0002116E300, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\win32kbase.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Base Win32k Kernel Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


On Wed 12/30/2015 3:51:17 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\123015-38484-01.dmp
This was probably caused by the following module: ntfs.sys (NTFS!NtfsAcquireExclusiveFcb+0x78)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF801DACFEF02, 0x0, 0xFFFFFFFFFFFFFFFF)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\ntfs.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT File System Driver
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
Also, I'll include the event viewer logs in XML version


<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-DriverFrameworks-UserMode" Guid="{2E35AAEB-857F-4BEB-A418-2E6C0E54D988}" ></Provider>
<EventID>10110</EventID>
<Version>1</Version>
<Level>1</Level>
<Task>64</Task>
<Opcode>0</Opcode>
<Keywords>0x2000000000000000</Keywords>
<TimeCreated SystemTime="2015-12-25T16:34:23.179704200Z" ></TimeCreated>
<EventRecordID>998</EventRecordID>
<Correlation ></Correlation>
<Execution ProcessID="1304" ThreadID="1472" ></Execution>
<Channel>System</Channel>
<Computer>DESKTOP-TC82LRI</Computer>
<Security UserID="S-1-5-18" ></Security>
</System>
- <UserData>
- <UMDFHostProblem lifetime="{12CFCBDA-21E3-4D9F-B508-8A67A7296F9B}" xmlns="http://www.microsoft.com/DriverFrameworks/UserMode/Event">
<Problem code="8" detectedBy="2" ></Problem>
<ExitCode>0</ExitCode>

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-DriverFrameworks-UserMode" Guid="{2E35AAEB-857F-4BEB-A418-2E6C0E54D988}" ></Provider>
<EventID>10110</EventID>
<Version>1</Version>
<Level>1</Level>
<Task>64</Task>
<Opcode>0</Opcode>
<Keywords>0x2000000000000000</Keywords>
<TimeCreated SystemTime="2015-12-25T16:34:23.179704200Z" ></TimeCreated>
<EventRecordID>998</EventRecordID>
<Correlation ></Correlation>
<Execution ProcessID="1304" ThreadID="1472" ></Execution>
<Channel>System</Channel>
<Computer>DESKTOP-TC82LRI</Computer>
<Security UserID="S-1-5-18" ></Security>
</System>
- <UserData>
- <UMDFHostProblem lifetime="{12CFCBDA-21E3-4D9F-B508-8A67A7296F9B}" xmlns="http://www.microsoft.com/DriverFrameworks/UserMode/Event">
<Problem code="8" detectedBy="2" ></Problem>
<ExitCode>0</ExitCode>
- <Operation code="1">
<Message>0</Message>
<Status>4294967295</Status>
</Operation>
</UMDFHostProblem>
</UserData>
</Event>

- <Operation code="1">
<Message>0</Message>
<Status>4294967295</Status>
</Operation>
</UMDFHostProblem>
</UserData>
</Event>
5 answers Last reply
More about windows bsod playing games watching videos
  1. Hi,

    I would suggest starting with doing a clean install of the graphics card driver. Please do try these troubleshooting steps.
    - Start with doing a clean install of the graphics card driver.
    - Here's the guide: http://www.tomshardware.com/faq/id-2767677/clean-graphics-driver-install-windows.html
    - Once done do run a memory test as well just to make sure it's not a hardware problem.
    - Also do run Windows Update and install all the important updates.
    - Your last resort would be doing a complete factory reset.
  2. Were you experiencing these issues before updating to Windows 10? If they just stared after updating to Windows 10 and you are running all the same hardware your best bet is to do a clean install of Windows. It isn't all that difficult, you have to back up all your important files, pictures, game saves, ect.. Then go to https://www.microsoft.com/en-us/software-download/windows10?tduid=(232c685efebc7f5b60114ae64ca65689)(256380)(2459594)(TnL5HPStwNw-.WUIUwg.PK_1bhw7hcmXQQ)()
    click download tool now and follow the instructions. When it launches select Create installation media for another PC and select to either create a CD or USB Flash drive (my recommendation is USB) when the tool is done keep the USB in your system and reboot your computer (you may have to go into bios and tell your computer to boot first to the USB). You will then be walked though clean installing Windows 10 - you want to make sure to remove everything and do a complete clean install. This will 100% correct your problem. You will of course have to reinstall all your device drivers, programs, games, ect.
  3. Update:

    Using a third party program (PC Doctor) I believe I have isolated the problem. after changing out all of the ram sticks, checking the hard drive, testing the video card, etc. I ran a stress test on the cpu. Each time I got the BSOD before the test finished. all tests I ran on the motherboard came back ok. I think I have a bad cpu. going to replace it, as it has to be either the processor or MB I think.
  4. jesuscostello said:
    Update:

    Using a third party program (PC Doctor) I believe I have isolated the problem. after changing out all of the ram sticks, checking the hard drive, testing the video card, etc. I ran a stress test on the cpu. Each time I got the BSOD before the test finished. all tests I ran on the motherboard came back ok. I think I have a bad cpu. going to replace it, as it has to be either the processor or MB I think.


    Have you ever overclocked? It sounds like you have an unstable processor clock. A BSOD while stress testing is usually RAM (that you said you checked) or an undervolted CPU. You may want to run memtest to verify your RAM is okay. It could also be that your processor Vcore is set too low.
  5. Haven't overclocked this cpu. did recently upgrade the bios though. will check and make sure the Vcore is set to auto.
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