hp pavilion x360 with windows 10 is freezing / chrashing

[edddyyysss]

Hi there,

It's my second week when I own this computer but I have had to many problems with crashing and freezing, so I had to restart and its usable again.
I have uploaded log file, can someone have a look and tell me what's the problem and how to fix it ?

file here - http://www.speedyshare.com/UfSvK/event-viewer-adminstrative.evtx

if someone wants so I can upload file somewhere else.


I also done a antivirus check, malwarebytes and hd tune for bad blocks. All clear.

Regards

 

[USAFRet]

Is this a brand new PC?
If so, have you uninstalled all of the initial bloatware gunk?

 

[edddyyysss]

It is brand new yes.. Can you be more specific, what exactly I need to uninstall ?

 

[USAFRet]

It is brand new yes.. Can you be more specific, what exactly I need to uninstall ?

Depends on exactly what crapware is installed.
I've seen many brand new systems like this that are basically unusable, due to multiple AV/Health/'Protection'/toolbar things all running at the same time.

 

[edddyyysss]

I deleted some HP provided.. now will have a look again.


can you have a look on log file? maybe you can see something there.

 

[USAFRet]

I deleted some HP provided.. now will have a look again.


can you have a look on log file? maybe you can see something there.

Any "Registry cleaner", or Health Protector....junk like that.

 

[edddyyysss]

I uninstalled lots of HP stuff (not draivers of course) only register cleaner what I have is ccleaner... but I have had it for ages on other pcs etc. no problems... you think that might be a problem ?

 

[edddyyysss]

I also use non-english language for windows maybe that could occur the problem too ? but will see I have uninstalled loads of stuff, so lets give some time. here is picture what software I have installed - http://postimg.org/image/5hiq4beoh/

 

[USAFRet]

I uninstalled lots of HP stuff (not draivers of course) only register cleaner what I have is ccleaner... but I have had it for ages on other pcs etc. no problems... you think that might be a problem ?

No, that one is fine.

Look in your Startup to see what is running when you turn it on.

 

[edddyyysss]

These are the programs what starts when I turn it on. picture - http://postimg.org/image/7h45cacgn/

 

[USAFRet]

These are the programs what starts when I turn it on. picture - http://postimg.org/image/7h45cacgn/

OK, question....
This is a brand new HP right?
Then why is this running KMSpico v9.1.3 ? That is an 'activator', used to make a not-valid Windows install appear to be genuine.

Where did the OS come from?

 

[USAFRet]

Specifically, this, outlined in red:

 

[edddyyysss]

It's genuine windows I bought it with PC. I think that is for office 2013 ?

 

[USAFRet]

It's genuine windows I bought it with PC. I think that is for office 2013 ?

OK, that thing works for a pirated Office install as well.
Uninstall that pirated software, and remove that KMS thing.

Then see what happens.