BSOD constant crashing - please help

[ladym2]

My son has a new gaming pc since Christmas and we are getting lots of crashes with error messages. Usually BSOD.

I have looked online and it is stating that they are usually driver related.

I have copied the minidump files into google drive, can somebody please have a look and see whether they can find the culprit

https://drive.google.com/drive/folders/0B9_3zQEMv77kdTc5MFNXNE82eFk

Hopefully that works, if not give me a shout.

Thank you

xx

 

[Lutfij]

The link does not work for me. Can you please re-upload them and give us a follow up? In the meantime, can you state the full systems specs? Is this installation of Windows 10 via the free upgrade path or a licence key?

 

[Thineswar]

the open folder can no longer be viewed

 

[ladym2]

Sorry, please can you try to access it via Drop box on the link below...

https://www.dropbox.com/sh/6escer9nrg9t2t6/AAARgf8l_WV4ZajqWicmN9tua?dl=0

Specs as follows:

i7
GTX 980 Ti PNY graphics card
origional windows key installation

we are having a couple of crashes per day
I would be grateful for any help

thank you

 

[Lutfij]

Your culprits:
fvevol.sys
hal.dll
HDAudBus.sys
storport.sys
dxgmms2.sys
nvlddmkm.sys

Your systems specs are incomplete:
CPU: i7-xxxx
Motherboard:
RAM:
GPU: PNY GTX 980Ti
HDD/SSD:
PSU:

First off all, perform a repair install and then proceed with reinstalling your Audio drivers, the storage/chipset/SATA/USB drivers then lastly move to reinstalling your graphics drivers with the last stable version or the latest off of Nvidia's site. If teh BSOD's are coming too quick to do anything, go into Safe Mode and then proceed with above instructions.

 

[ladym2]

Sorry I clicked solved by accident so started the following thread:

http://www.tomshardware.co.uk/forum/id-2961693/bsod-constant-crashing.html#17444859

I have updated with the specs you requested.

Thank you