- Nov 25, 2011
- 84
- 0
- 18,640
Specs:
OS: Windows 10 x64 (upgraded from Windows 7 x64)
Motherboard: Gigabyte GA-78LMT-USB3
CPU: AMD model unknown
RAM: n/a
I recently had a client ask me to upgrade one of their computers running Windows 7 to Windows 10. The upgrade was successful and there did not appear to be any issues or hiccups.
I got a call from them 2 days after the upgrade that the computer had crashed at lunch time. I arrived an hour later, and the computer crashed 3 more times while I was on site.
I managed to see the BSOD and the message when the computer crashed, and it seems that the issue is with memory management – something about the pagefile being corrupted. They have never had a BSOD with this computer until Windows 10 was installed. The computer had AVG Antivirus installed before/during the upgrade. I thought that perhaps it was interfering with Windows 10 so I uninstalled it, but the computer has still crashed a few times since then.
I managed to get some of the memory dumps and have uploaded them into my Dropbox.
The full dump is located here: https://dl.dropboxusercontent.com/u/68289617/BSOD%27s/MEMORY.DMP
And a smaller kernel dump is here:
https://dl.dropboxusercontent.com/u/68289617/BSOD%27s/030916-27968-01.dmp
I’m hoping somebody with more skills at debugging than I have would be able to help figure out what is going on here. Doing a full re-install is not something that they want to do, other than as a last resort. Would this be a driver issue, or a faulty stick of RAM?
OS: Windows 10 x64 (upgraded from Windows 7 x64)
Motherboard: Gigabyte GA-78LMT-USB3
CPU: AMD model unknown
RAM: n/a
I recently had a client ask me to upgrade one of their computers running Windows 7 to Windows 10. The upgrade was successful and there did not appear to be any issues or hiccups.
I got a call from them 2 days after the upgrade that the computer had crashed at lunch time. I arrived an hour later, and the computer crashed 3 more times while I was on site.
I managed to see the BSOD and the message when the computer crashed, and it seems that the issue is with memory management – something about the pagefile being corrupted. They have never had a BSOD with this computer until Windows 10 was installed. The computer had AVG Antivirus installed before/during the upgrade. I thought that perhaps it was interfering with Windows 10 so I uninstalled it, but the computer has still crashed a few times since then.
I managed to get some of the memory dumps and have uploaded them into my Dropbox.
The full dump is located here: https://dl.dropboxusercontent.com/u/68289617/BSOD%27s/MEMORY.DMP
And a smaller kernel dump is here:
https://dl.dropboxusercontent.com/u/68289617/BSOD%27s/030916-27968-01.dmp
I’m hoping somebody with more skills at debugging than I have would be able to help figure out what is going on here. Doing a full re-install is not something that they want to do, other than as a last resort. Would this be a driver issue, or a faulty stick of RAM?
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