BSOD CRITICAL_PROCESS_DIED screen freeze w/o a memory dump. HELP!

Boydicus

Commendable
Mar 16, 2016
1
0
1,510
Last few days I have anywhere from 5 to 20 BSOD a day. Sometimes its seriously every ten minutes, which makes it hard to get anything done. I've googled the day away trying to troubleshoot it myself. I've switched from kernal logs to small memory (minidumps), allowed logs to be written, made a C://WINDOWS/minidump file, downloaded Whocrashed etc. I forced a few crashes and it seemed to work fine. On the forced BSOD's it collected info (went from 0 to 100%), then when I was able to I ran the Whocrashed program and the logs were made and readable and everything was good. BUT when I unwillingly have a crash, I freeze on the BSOD and it stays on for hours if I let it. The "Collecting Info" part stays at 0%. Then when I log on there are still no memory dumps. Here's my specs, let me know what else you wonderful people need from me:

Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.160223-1728)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Aspire M3470
BIOS: BIOS Date: 08/05/11 10:29:33 Ver: 04.06.04
Processor: AMD A8-3800 APU with Radeon(tm) HD Graphics (4 CPUs), ~2.4GHz
Memory: 6144MB RAM
Available OS Memory: 6036MB RAM
Page File: 4012MB used, 3687MB available
Windows Dir: C:\WINDOWS
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10586.0000 64bit Unicode
Card name: AMD Radeon HD 7700 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x683D)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_683D&SUBSYS_20141787&REV_00
Display Memory: 4024 MB
Dedicated Memory: 1006 MB
Shared Memory: 3017 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Acer S231HL(Hdmi)
Monitor Model: Acer S231HL
Monitor Id: ACR01A6
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HD15
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1433 (English)
Driver Version: 15.301.1801.1001
DDI Version: 12
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 2.0
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 2/3/2016 12:00:00 AM, 1503416 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-2B7D-11CF-AE71-1E00BEC2C535}
Vendor ID: 0x1002
Device ID: 0x683D
SubSys ID: 0x20141787
Revision ID: 0x0000
Driver Strong Name: oem21.inf:cb0ae4148583251c:ati2mtag_R575A:15.301.1801.1001:pci\ven_1002&dev_683d
Rank Of Driver: 00D12001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported

-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_10258100&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7535 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/16/2015 12:00:00 AM, 4504320 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
---------------------
Video Capture Devices
Number of Devices: 0
---------------------
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: USB2.0-CRW
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0BDA, 0x0152
FF Driver: n/a

Device Name: Razer Naga
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x002E
FF Driver: n/a

Device Name: Razer Naga
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x002E
FF Driver: n/a

Device Name: USB Multimedia Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0461, 0x4DCB
FF Driver: n/a

Device Name: USB Multimedia Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0461, 0x4DCB
FF Driver: n/a

Poll w/ Interrupt: No
 
Solution
You're using an outdated version of Windows 10. Your drivers won't be compatible with it which is likely causing this.

You can try running Windows Recovery Media to run repairs on the drivers, but I'm even concerned that it may not work on that build.

At this point, you should almost just do a clean install of Windows 10 proper. You can try running repairs but even if it works, you're just delaying the inevitable. If you go this route, make sure you run a disk imager (Macrium Reflect Free) or a snapshot program (Rollback Rx) before you get too far.

LukeFatwalker

Reputable
Dec 29, 2015
733
1
5,660
You're using an outdated version of Windows 10. Your drivers won't be compatible with it which is likely causing this.

You can try running Windows Recovery Media to run repairs on the drivers, but I'm even concerned that it may not work on that build.

At this point, you should almost just do a clean install of Windows 10 proper. You can try running repairs but even if it works, you're just delaying the inevitable. If you go this route, make sure you run a disk imager (Macrium Reflect Free) or a snapshot program (Rollback Rx) before you get too far.
 
Solution

arjenboerdijk

Distinguished
Sep 16, 2011
76
0
18,630
Since the last few days I have been experiencing EXACTLY the same problem! It's giving me a BSOD with the same error message.

Usually after running my pc for around 1-2 hours, Windows becomes partly unresponsive. I can still hover my mouse over everything, and all the icons will still light up, but clicking them opens nothing. From that point I can no longer open any program or folder. If I then continue to attempting opening a program, everything becomes completely unresponsive: no icons will light up and the mouse cursor will become the spinning circle. If I leave this for a while I get a BSOD.

I have never had this problem before, but my PC is a 5 year old Sandy Bridge system. It is not overclocked. From the symptoms I suspect my SSD...

Also scanned for Virusses using both Defender and Malwarebytes.
 

arjenboerdijk

Distinguished
Sep 16, 2011
76
0
18,630