HELP (DNS server) is not responding - no Router

[Francesco Favia]

Hello everybody,

Im not british so I will try to explain my issue in the clearest way I can.
(writing here because the Italian tomshardware comunity is not so active)

I bought 2 days ago a brand new computer and I installed my Win 10 home copy.
Motherboard is an ASUS H110M-a, I have no router, I just directly connect to the machine the ethernet cable that comes comes out from the wall.
I do not know what kind of internet connection I am using, I just know is super fast.

The landlord building just connected all the apartments to a main server, and in order for me to connect my computer to the building network, he provided me all the values to input in the IPV4 protocol. So those values cannot be changed.

Unfortunately, even if I used the correct values, my internet connection does not work ( yellow triangle on the ethernet icon) and with the troubleshooting function I get the following error:

"Your computer appears to be correctly configured, but the device or resource (DNS server) is not responding"

By the way I am sure my flat is connected to the net, and ethrnet cable is fine as well, as internet connection works perfectly on my Win 7 old computer.

I tried to look for a solution online but almost all of them take into consideration to change IP and DNS values witch is something I cannot do.

Is there anybody that may help me please?

Thank you in advance.

Francesco Favia

 

[Colif]

Why can't you change those values? You can delete them afterwards, this is just to test if it works.

One way to check it is to set google up as your dns server: https://developers.google.com/speed/public-dns/docs/using#configure_your_network_settings_to_use_google_public_dns

 

[Francesco Favia]

Thak you Colif.

I tried to ping already the nameserver 8.8.8.8 and I got a 100% of packages lost. So i think there is no point in testing them.
Why I can' t chage those values? I think because the building I live is a network itself, infact my apartment as its owin IP adress that can't never be changed
(For example now Im writing from my flat with the old PC and it works)

I would attache print screens but I do not know how I can do it here.

Any other ideas?

 

[Colif]

confirm you put right numbers in, if the win 7 pc can connect, it should work

https://www.asus.com/au/Motherboards/H110M-A/HelpDesk_Download/ check you have up to date lan drivers

 

[Francesco Favia]

I will try to do it as soon as I can, to try I have to switch all the cables every time.
For right numbers in you mean Ip adrress and dns servers that works with win 7?

Thank you

 

[Colif]

yeah, write them down and make sure they same in Win 10 pc

 

[Francesco Favia]

ok give me 30 min

 

[Francesco Favia]

ok downloaded drivers on my usb, extracted the file on win 10 desktop, installed lan drivers, restarted win 10, but same error as before.
Numbers in IPV4 protocol are 100% the same as the one with win 7.
still not working :/

 

[Colif]

Try the highlighted suggestion http://www.tomshardware.com/forum/id-3004694/computer-wont-connect-ethernet-cable.html

This could help: http://www.sysprobs.com/fixed-windows-10-limited-connectivity-not-getting-ip-from-dhcp

Networking isn't one of my strengths

 

[Francesco Favia]

Thank you ,

i will try this as sooin as I can!

 

[Francesco Favia]

I tried a;; the solutions in the link you sent me and nothign worked :/

 

[Colif]

I am running out of ideas... this shouldn't have any effect but you can try it: http://www.thewindowsclub.com/flush-windows-dns-cache

it might be an error on the server end as thats generally what dns errors are. Speculate it needs to be changed to handle win 10 or something... I am just guessing now.

 

[Francesco Favia]

well I do not know as well, I flushed again the DNS cache,
Cleand everything with the ipconfig comands using CMD
Uninstalled drivers, installed new one and restarted.

Do not know what else to do.

 

[Colif]

Talk to your landlord, i don't think problem is at your end YOu need to talk to whoever runs the server. I think its a change they need to make.. i can only imagine anyway, You done everything you can at your end

 

[Francesco Favia]

Just talked to him.
He said he has no clue about what it could be, furthemore if Win 7 is working.
He said that he will try to ask to a COmputer service shop not so far from here on tuesday.. (.....)
Anyway I found out something funny.
Just to try i run the troubleshoot on the ethernet connection with WIN 7 and I get the same error as with win win 10.
The only differece is with win 7 i have internet connection but with win 10 I got none.

 

[Francesco Favia]

what if I try to change the dns servers? Im not using now the google ones for exapmle, and I do not know witch ones my landlord gave me.
could be a good idea?

 

[Francesco Favia]

nevermind, it did not work

 

[Colif]

does the lan controller connect you to any networks. my home one connects to people around me even with no internet connection, does yours do same?

It could be the lan controller but we swapped them and clean installed them already

 

[Francesco Favia]

Hello,

Im not sure what it means, It says connection is limited.
Anyway I think yesterday I might saw another computer name in the network. SO i think it does.
I will check it again later.

Why did you ask?

 

[Colif]

Are you using Bitdefender? There are a few solutions in here, seems it could be your firewall (if you have one) : http://www.tenforums.com/network-sharing/10583-windows-10-limited-access-no-internet-connection-2.html

 

[Francesco Favia]

no bit denfeder installed.
i even turned off windows firewalls to be sure. :/
But I do not know if my landord to share the connection to the building uses a firewall, but he never mentioned me that so I think not.

 

[Francesco Favia]

Anyway I used ipconfig to get to know on win 7 pc what the the adress of the main server ) i hope i made it right
Gateway was fe00::230:4fff:fe94:f24ex11 and ip adress under it.
I pinged IP adress and this is what I got

http://www.speedyshare.com/JgUKS/Ping.rtf

 

[Colif]

I am a little out of my depth now, and I won't be on for a few days as I have work I should be doing. I hope someone else can help you as I don't like just giving up. Its probably something I missed.

 

[Francesco Favia]

Thank for your help Colif.
i really appreacited that!

 

[Francesco Favia]

Hello, I had a huge int from a computer service shop.
Considering how my internet network is designed, the landlord has to give permission to my new phisical adress to connect to the lan.
I called him, and he said he forgot about that.... and he will do it later

I'll be damned....

Hope this will work...

Thank you