Short summary of my problem:
I can’t use word on my brand new hp spectre 360 because it uses too much cpu (25%) and causes it to overheat and lag. My pc only has trouble with that app, but I had a Microsoft office tech tell me my computer was bad and that amount of cpu usage was normal. I don’t think he was correct, my older computers that are not as good only use around 9%, and one only has an old i3 processor from five years ago and 4gb of ram. I can have many chrome apps open, be downloading something, and also watching a video and my spectre is fine and nice and cool. But the moment I use word it freaks out. So is it my computer or was that tech wrong and word really does have a problem?
Long summary if you have the time:
So I bought a HP specter around two weeks ago, and from the start it had trouble using Microsoft word. The CPU usage jumps to 50%, and then shifts between 19% and 32% in word. The pc’s fan then kicks in at the highest speed and it quickly becomes too hot to hold and lags. When using other apps, no matter if I am downloading, have multiple chrome tabs open, and watching videos at the same time, it sits at a calm 25% of total cpu usage and is cool and quiet. I contacted Microsoft only to have the tech say the moment he took over my computer that he could find nothing wrong with it. He seemed to think 25% of cpu usage from word was normal… I have two old computers, one from five years ago with only a i3 processor, and both stay around 9%. None have specs as good as my sixth gen i7 spectre. I managed to get the tech to take a closer look, and after almost an hour he came to the conclusion that my pc was slow and was bad. He was connected to me over my terrible satilite internet, so of course it would be slow. But, he thought it was the computer, and then tried to sell me an expensive patch for a computer that was bad? Doesn’t make sense to me. So is it really a bad computer, which cost me $1400, or is word really at fault and that tech just couldn’t fix the problem so he was blaming it on my computer?
I can’t use word on my brand new hp spectre 360 because it uses too much cpu (25%) and causes it to overheat and lag. My pc only has trouble with that app, but I had a Microsoft office tech tell me my computer was bad and that amount of cpu usage was normal. I don’t think he was correct, my older computers that are not as good only use around 9%, and one only has an old i3 processor from five years ago and 4gb of ram. I can have many chrome apps open, be downloading something, and also watching a video and my spectre is fine and nice and cool. But the moment I use word it freaks out. So is it my computer or was that tech wrong and word really does have a problem?
Long summary if you have the time:
So I bought a HP specter around two weeks ago, and from the start it had trouble using Microsoft word. The CPU usage jumps to 50%, and then shifts between 19% and 32% in word. The pc’s fan then kicks in at the highest speed and it quickly becomes too hot to hold and lags. When using other apps, no matter if I am downloading, have multiple chrome tabs open, and watching videos at the same time, it sits at a calm 25% of total cpu usage and is cool and quiet. I contacted Microsoft only to have the tech say the moment he took over my computer that he could find nothing wrong with it. He seemed to think 25% of cpu usage from word was normal… I have two old computers, one from five years ago with only a i3 processor, and both stay around 9%. None have specs as good as my sixth gen i7 spectre. I managed to get the tech to take a closer look, and after almost an hour he came to the conclusion that my pc was slow and was bad. He was connected to me over my terrible satilite internet, so of course it would be slow. But, he thought it was the computer, and then tried to sell me an expensive patch for a computer that was bad? Doesn’t make sense to me. So is it really a bad computer, which cost me $1400, or is word really at fault and that tech just couldn’t fix the problem so he was blaming it on my computer?