Can't type letters into BitLocker Key

[ViperTaz92]

I have been reading all the threads and have tried everything but nothing is working.

I can type numbers, even the function keys work as numbers, but can't type any letters. Have used the touch screen and Surface Keyboard without success.

Need help as this is the machine I use for work.

Thanks all

 

[Laptop_Nerd]

Hi,

Please press the fn+num lock key at the same time then see if it will work or not.

Here's the thread where I got that answer.
http://www.tomsguide.com/forum/57347-35-help-keys-type-numbers-letters

 

[ViperTaz92]

No Num Lock key on the surface pro keyboard. I have the BitLocker ID, but because my Microsoft account is locked (changing the security email) I can't do anything till the end of the month.

Any other ideas out there, other than factory reset??

 

[basroil]

I have been reading all the threads and have tried everything but nothing is working.

I can type numbers, even the function keys work as numbers, but can't type any letters. Have used the touch screen and Surface Keyboard without success.

Need help as this is the machine I use for work.

Thanks all

Bitlocker uses only numbers for the recovery key. It's working as intended.

You can find your keys at https://onedrive.live.com/recoverykey , but if you can't access your account then you are out of luck and will need to reformat if you want to use the machine now. You will lose all data if you reformat though