software or hardware problem?

[Daniel Ferreira]

i get a lot of errors, like:

kmode exception not handled netio sys
driver irql not less or equal

Also my computer shuts down a lot, if im watching a video or something, it doenst happen a lot when im playing games, but soon i am not playing a game and go to the internet, its like 10m and it goes down, also sometimes when it goes down, it beeps.

He rarely shows me the real issue on the blue screen, it just starts up, i tried a lot of things like update drivers, clean all data, booting, try new windows, so far 8, 8.1 and 10. and the problem seems to happen, i think it might be a hardware problem, like in my hard drive, but i cant find a way to fix it, neither to find were is the real problem.

So can you guys help me? if you want i can download some program to give you guys the data that you need.

 

[Colif]

have you tried updating the bios?

can you download and run this: http://www.resplendence.com/whocrashed
it looks at the error logs and creates a summary
it may point at a driver but normally blames windows

Copy/paste the results in here

what are the specs (what parts are in pc)?

Is there any software you installed on all 3 OS? Anti virus, firewall?

run Driver Booster and see if it finds any old drivers that you may have missed

 

[Daniel Ferreira]

i have done it, ill put it here.

 

[wpgwpg]

It sounds like you have driver problems. That iqrl less than or equal one is a definite driver related one. If you got your drivers from other than your manufacturer, that can cause problems.

Good luck.

 

[Daniel Ferreira]

It sounds like you have driver problems. That iqrl less than or equal one is a definite driver related one. If you got your drivers from other than your manufacturer, that can cause problems.

Good luck.

i updated more information, check it out and see what you can do, thanks for the help

 

[wpgwpg]

Build 10240? That's a way out of date build. The current insider build is 14332 and the current release build is 10586.218. By all means get on a current version, and that should fix a lot of problems.
I do notice the following from your additional info:
"A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: rt64.sys .
Google query: rt64.sys KMODE_EXCEPTION_NOT_HANDLED"

Good luck.

 

[Daniel Ferreira]

Build 10240? That's a way out of date build. The current insider build is 14332 and the current release build is 10586.218. By all means get on a current version, and that should fix a lot of problems.
I do notice the following from your additional info:
"A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: rt64.sys .
Google query: rt64.sys KMODE_EXCEPTION_NOT_HANDLED"

Good luck.

send me the link of the download then plz

 

[wpgwpg]

If you're still an insider, go to Settings -> Update & Security -> Check for updates. If you're a licensed release Windows 10 user or upgrading from Windows 7 or 8.1, go to:
https://www.microsoft.com/en-us/software-download/windows10 .

Good luck.

 

[Daniel Ferreira]

have you tried updating the bios?

can you download and run this: http://www.resplendence.com/whocrashed
it looks at the error logs and creates a summary
it may point at a driver but normally blames windows

Copy/paste the results in here

what are the specs (what parts are in pc)?

Is there any software you installed on all 3 OS? Anti virus, firewall?

run Driver Booster and see if it finds any old drivers that you may have missed

my driver is a : st1000dm003-1er162

i dont use antivirus, it only makes it worse, in like, every computer xD
i just have care and use windows antivirus and iv been fine whit a lot of computers. i will download and i will tell you something.

Update: iv done it and this is the result:

file:///C:/Users/daniel/Desktop/WhoCrashedOutput.htm

if that link that apeared on me doesnt work, this is the information:

System Information (local)

Computer name: DESKTOP-KLTFSI2
Windows version: Windows 10 , 10.0, build: 10240
Windows dir: C:\Windows
Hardware: ASRock, 970 Pro3 R2.0
CPU: AuthenticAMD AMD FX(tm)-8350 Eight-Core Processor AMD586, level: 21
8 logical processors, active mask: 255
RAM: 4249587712 bytes total



Crash Dump Analysis

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Thu 05/05/2016 05:26:49 GMT your computer crashed
crash dump file: C:\Windows\Minidump\050516-30859-01.dmp
This was probably caused by the following module: netio.sys (NETIO+0x12CF1)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF80131882CF1, 0xFFFFF800D5814F58, 0xFFFFF800D5814770)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\netio.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Network I/O Subsystem
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Thu 05/05/2016 05:26:49 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: rt64.sys (rt640x64+0x13C5A)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF80131882CF1, 0xFFFFF800D5814F58, 0xFFFFF800D5814770)
Error: KMODE_EXCEPTION_NOT_HANDLED
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: rt64.sys .
Google query: rt64.sys KMODE_EXCEPTION_NOT_HANDLED




Conclusion

2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

rt64.sys

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

 

[Colif]

rt64 is tied to realtek Network Interface Card, you can get latest 64 bit version here: http://www.asrock.com/mb/AMD/970%20Pro3%20R2.0/?cat=Download&os=Win1064

 

[Daniel Ferreira]

stoped to go down that often, at least for now, thanks for the help