windows 10 installation stuck every time at 18 to 27 percent in getting files ready to install

[Vijay_b]

windows 10 installation stuck every time at 18 to 27 percent in getting files ready to install no matter what i do, i tried to install with other usb drive and also tried to install 8.1 but same problem had occurred i dont know what to do now, can anyone please help me?

 

[Colif]

how old is the iso? did you only dl it recently? I only ask as everyone complaining about a stuck installer dates back to August last year, especially at 18%. So if you using an old one, download a newer version and try again.

 

[Vijay_b]

well I've downloaded this iso just a month ago and i am pretty sure its the latest one.

 

[Colif]

ok, back to drawing board...

run installer, after 1st screen where it asks for languages, select repair this pc, not install (yet)
select troubleshoot
select advanced
select command prompt
Enter the following command into the prompt;
rundll32.exe pnpclean.dll,RunDLL_PnpClean /DRIVERS /MAXCLEAN

restart installer, it might take two cleans to do it but you should get past 27% now.

 

[Vijay_b]

its worth a shot i guess, hope its not gonna wipe out my hard drive coz i have much more data in it?

 

[Vijay_b]

Okay Now It says there was a problem starting pnpclean.dll, the specified module could not be found

 

[Colif]

are you installing it over a previous windows install or a fresh install on a blank drive?

If you want to save anything on drive, use: http://www.howtogeek.com/howto/windows-vista/use-ubuntu-live-cd-to-backup-files-from-your-dead-windows-computer/

i would do a clean install if you aren't. http://www.tenforums.com/tutorials/1950-windows-10-clean-install.html

 

[Vijay_b]

i have 2 other partition in my hard drive and one primary or system drive in which m installing, i have already clean the drive so there's no old system files left ow n i had win 8.1 installed before.

 

[Colif]

Okay, so that idea won't work. what type of hdd is it, maybe test it to see if its the reason it stops. Its not as common thing to just have installer stop

 

[Vijay_b]

yes i know it isnt !! ow n its WD Green 1 Tb Hard drive and i've done testing it many times still nothing has found! i tried installing ubuntu today as u said and it worked its doesnt intalled bt i ran it directly from pendrive and its working fine i mean thers no problem i can see all my data and everything is fine! i cant actually figure out what the problem is, Some people says that maybe its the SATA 3 problem ! well ive connected it to sata 3 port in MB and was working just fine till the day !

 

[Colif]

so its not hdd, and its empty anyway. and you used 2 different usb and a win 8.1 installer.. and they all do same thing.

time to look elsewhere...

what are specs of the pc?

have you updated bios?

might want to test the ram: http://www.memtest86.com/

I don't really know why it would just stop installing. Hence i think we need to test pc and see if its hardware.

might help: https://communities.intel.com/thread/96603?tstart=0

 

[Vijay_b]

i have i5 4440 3.1 Ghz
4Gb Corsair DDR3 & 8 GB Corsair DDR 3 Both with same frequency
1 TB WD Green HDD
MSI B85M G43 MB
And Nvidia GT730 2GB DDR5 Graphics Card

 

[Colif]

run memtest on both sticks (I assume its two sticks) and see what it says. It might just be cause you have a weird combination.

what is your motherboard

 

[Vijay_b]

MSI B85M G43 Mother Board
i already did test on both sticks and again nothing is found !
Ow n why weird ! is something wrong with my specs ?

 

[Colif]

https://www.msi.com/Motherboard/support/B85M-G43.html#down-bios << do you have latest? one fix is to update bios

your specs like fine to me, I am just trying to find a clue as to why it stops where it does. I don't know what windows 10 installer would be doing at that stage.

 

[Vijay_b]

Yes I have 3.9 version, just downloaded yesterday and installed,
n me neither, i mean everything after 21 % Stucks i can still move my mouse courser and after 1 to 2 house a msg appears saying "Windows cannot install require files. Make sure all files required for installation are available and restart the installation error code : 0x80007045D" after that i tried installing windows 8.1 but still the same thing happens again and again, feeling kinda pissed off. but thank u, i really appreciate it.

 

[Colif]

http://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/error-0x8007045d-windows-10-clean-install/21e9e9b3-9d4d-4317-af66-548d21249568

run the western digital tests again, I know you said you checked them but this is I/O error and normally associated with hdd

shame you didnt give me that error code before.

 

[Colif]

You should get a 250gb ssd, its so much faster than the hdd, and just use hdd for storage if at all. It sounds like its struggling to copy anything onto it now though.

once i worked out where in installer you were, its obvious. its win 10 trying to install onto drive and clearly its not working as well as planned.

 

[Vijay_b]

Okay , Actually my HDD is in warranty Period, maybe i can replace it
Thanx for the help BTW.

 

[Colif]

http://support.wdc.com/Warranty/warrantyStatus.aspx need to find codes off drive for this

wd reps might even look at this now i tagged it with storage & hdd. they may offer more advice.

 

[Vijay_b]

Sorry I was looking my WD box for the serial no but could find it and than i realised that they put it on the HDD Also so. here is S/N : WCC4J3RRSZ4A and thanks for the help, i really appreciate it.

 

[Colif]

you need to enter that serial number into that web site, I can't do it for you