windows 10 activation troubles

[blokewhoknowsnothingabouttech]

I've had activated copy of windows 7 for years, upgraded to 10 using the media creation tool. I selected UPGRADE only NOT CLEAN INSTALL. it's been activated ever since then, but now a message has come up on the bottom left saying: "activate windows. go to settings to activate windows."

I've gone into settings, it just gives me the option to re enter the code. That didn't work I tried it. But then again, I DID use the windows 7 one. because I upgraded from that as I've said before. apparently I can't use the "1" key or the "I" key


what the hell do I do???

 

[senseijtitus]

If you do want to keep Windows 10, try reaching out to the Windows Support team through Chat. They will be able to help you with this. I recently had my key reset by them because I changed my Mobo and my key was registered to my old mobo.

 

[blokewhoknowsnothingabouttech]

If you do want to keep Windows 10, try reaching out to the Windows Support team through Chat. They will be able to help you with this. I recently had my key reset by them because I changed my Mobo and my key was registered to my old mobo.

OK, I will do just that and see how it turns out.

I'll be back....


UPDATE: I've got the product ID written down correctly but in the first group there is only 5 digits and I need 6 or 7 digits to get past the automated voice saying "please enter your product ID"

 

[USAFRet]

If you do want to keep Windows 10, try reaching out to the Windows Support team through Chat. They will be able to help you with this. I recently had my key reset by them because I changed my Mobo and my key was registered to my old mobo.

OK, I will do just that and see how it turns out.

I'll be back....


UPDATE: I've got the product ID written down correctly but in the first group there is only 5 digits and I need 6 or 7 digits to get past the automated voice saying "please enter your product ID"

The Windows license key is 5 groups of 5 characters:
xxxxx-xxxxx-xxxxx-xxxxx-xxxxx

The Product key is different.

 

[blokewhoknowsnothingabouttech]

If you do want to keep Windows 10, try reaching out to the Windows Support team through Chat. They will be able to help you with this. I recently had my key reset by them because I changed my Mobo and my key was registered to my old mobo.

OK, I will do just that and see how it turns out.

I'll be back....


UPDATE: I've got the product ID written down correctly but in the first group there is only 5 digits and I need 6 or 7 digits to get past the automated voice saying "please enter your product ID"

The Windows license key is 5 groups of 5 characters:
xxxxx-xxxxx-xxxxx-xxxxx-xxxxx

The Product key is different.

so what is the product ID? That's what they're asking for, not the product key or the licence key. the just want the product ID.
I don't really understand why your telling me this. Could you give me a bit more explanation?

 

[USAFRet]

This PC
Right click
Select Properties
The 'Product ID' is at the bottom

 

[USAFRet]

What, specifically, is asking for the Product ID?

 

[blokewhoknowsnothingabouttech]

What, specifically, is asking for the Product ID?

the automated voice in a call centre

 

[blokewhoknowsnothingabouttech]

This PC
Right click
Select Properties
The 'Product ID' is at the bottom

yes, but the automated voice asks for the first group in said number and apparently that group should be 6 or 7 numbers long. the first group in the code you have shown me (I've wrote it down anyway) is 5 numbers long..

 

[USAFRet]

What, specifically, is asking for the Product ID?

the automated voice in a call centre

And this is verified Microsoft?
I've had to call a couple of times to get the license reauthorized and I can't recollect having to enter the Prod ID.

But anyway, that's where the Prod ID is.

 

[USAFRet]

This PC
Right click
Select Properties
The 'Product ID' is at the bottom

yes, but the automated voice asks for the first group in said number and apparently that group should be 6 or 7 numbers long. the first group in the code you have shown me (I've wrote it down anyway) is 5 numbers long..

Well...that IS the Prod ID for my Win 10 Pro.
And looking at one of my other systems, Win 10 Home....same construction, different numbers. First group is 5 chars.

 

[blokewhoknowsnothingabouttech]

This PC
Right click
Select Properties
The 'Product ID' is at the bottom

yes, but the automated voice asks for the first group in said number and apparently that group should be 6 or 7 numbers long. the first group in the code you have shown me (I've wrote it down anyway) is 5 numbers long..

Well...that IS the Prod ID for my Win 10 Pro.
And looking at one of my other systems, Win 10 Home....same construction, different numbers. First group is 5 chars.

Very odd, I think I'll leave the thread as it is now. Please don't add any other answers to this thread now.