USB Mouse/Keyboard not working during installation (Pls Help)

[Upforce]

I recently build my computer and everything seemed fine until I tried to install Windows 10. My mouse just completely shuts off when the blue window screen appears.

I have

• 
  Put it into USB 2.0
  Restarted my computers several times
  Checked my BIOS settings (May need to check again)

I also a MSI Motherboard just for your information.

Thanks again for any help!

 

[Colif]

did you look see if new bios on MSI site?

what model msi motherboard? it may help as i can go look in manual then...

 

[Upforce]

did you look see if new bios on MSI site?

what model msi motherboard? it may help as i can go look in manual then...

I have a Z97S SLI Krait Edition Mobo, with the BIOS B7922IMS V10.6

 

[Colif]

is this a wired mouse? if its wireless, maybe drivers aren't included in win 10... just a thought

In bios/settings/USB config, do you have Legacy USB support disabled? It should be disabled or no USB will work in UEFI environment such as Win 10...

 

[Upforce]

is this a wired mouse? if its wireless, maybe drivers aren't included in win 10... just a thought

In bios/settings/USB config, do you have Legacy USB support disabled? It should be disabled or no USB will work in UEFI environment such as Win 10...

Legacy is enabled, also the mouse is wired, but the keyboard isn't. I was reading online something about changing the setting in the UEFI...

 

[Colif]

So solution is to disable legacy and then the mouse/keyboard will work in windows. its the setting that is stopping them.

 

[Upforce]

So solution is to disable legacy and then the mouse/keyboard will work in windows. its the setting that is stopping them.

I will try that when I get home from school. Thank you for your help!

 

[Upforce]

So solution is to disable legacy and then the mouse/keyboard will work in windows. its the setting that is stopping them.

Sorry for replying so late, but disabling the USB legacy made it worse, because I couldn't even use the flash drive with the windows boot up setting...

 

[Colif]

It seemed so obvious... I would contact MSI at this point and ask them what you meant to do. It should be straight forward, shouldn't need to touch bios at all to install windows.

 

[Upforce]

It seemed so obvious... I would contact MSI at this point and ask them what you meant to do. It should be straight forward, shouldn't need to touch bios at all to install windows.

Ok thank you, I will update this froum if I can find a answer

 

[Upforce]

Just used PS2 Keyboard and it worked!

 

[Colif]

Its a solution that is getting harder to perform, and it really didn't explain the problem, its just a work around. Still like to know why it did it .