Failed to Upgrade my Dell Inspiron to Windows 10 Pro 64-bit

jimmykup

Commendable
Jun 1, 2016
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1,510
Last week I purchased a new desktop from Dell.com. The desktop comes with Windows 7 Pro 64-bit pre-installed and also came with a free copy of Windows 10 Pro 64-bit. Windows 10 came with the desktop in the form of a DVD that I have picutred here: http://i.imgur.com/Z3N84IS.jpg

Does anyone have experience using the Windows 10 Pro 64-bit upgrade disc that comes with this desktop?

Here is the product page for the desktop: http://www.dell.com/us/business/p/inspiron-3847-desktop/pd?cs=04&s=bsd&p=inspiron-3847-desktop&oc=cai3847w8b227p7&dgc=BF&cid=22740&lid=4279737&acd=12309198376456750&ven3=265403383796809816&ven1=10549103-1225267-824c6ebe280311e69835e23186a66fe00INT

I popped the included disc in, rebooted the computer, and then hit F12 to boot from the disc. The disc ran and I attempted to select the option to install Windows 10 and keep my files that are on the drive. It attempted to install but then stopped because there was a "partition missing". So instead, I then tried another option which was to wipe the entire drive clean and install Windows 10. That didn't work either because drive is locked.

Here is a link to an Imgur album I created: http://imgur.com/a/JprJf - This album includes photos I took of the Windows 10 install process so you can see what I am dealing with.

There is an astonishingly low amount of search results related to my problem on the internet. The official Dell community support forums have very low traffic so I've yet to get a response from there. I was hoping someone here had some experience or advice to offer me.

Some more background on my end goal: This specific desktop came with a 2TB HDD. My end goal here is to swap in a 250GB SSD I bought separately as the drive that will run the OS and use the included 2TB HDD for media storage. I was advised by a close friend to first upgrade my Windows 7 Pro on the 2TB HDD to Windows 10 Pro, activate it, wipe it, and then move forward with doing a clean install of Windows 10 Pro on my SSD. Here was his reasoning:

"if you will use 10, you may need to upgrade the existing 7 install that is on the HDD, then once upgraded be sure to verify windows 10 is activated than you can wipe everything and install 10 from scratch on the SSD, it should self activate as you have previously activated the upgraded version on the computer. i think it is called digital entitlement and you dont need to provide product key during the install part of win 10, on my computers it automatically happened after the installation was done."
 
Solution


I recommend using the icon in the taskbar. If the PC has Windows 7 Pro, it will get Windows 10 Pro. The disk is a backup in case you need to perform a fresh install.

bistwo

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Jul 27, 2011
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If Windows 7 is up to date, you should see an icon on the right side of the taskbar with a white Windows symbol. Clicking this icon will allow you to perform an in place upgrade to Windows 10.
 

jimmykup

Commendable
Jun 1, 2016
5
0
1,510


Thank you for the reply. I considered doing that but I wasn't sure it was the best method. Will the Windows 10 upgrade I get from that be Windows 10 Pro? I'd feel more comfortable installing from the disc since they did give it to me afterall. And having a WORKING copy of Windows 10 on a disc is good peace of mind for the future.
 

bistwo

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Jul 27, 2011
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I recommend using the icon in the taskbar. If the PC has Windows 7 Pro, it will get Windows 10 Pro. The disk is a backup in case you need to perform a fresh install.
 
Solution