Hi,
Please do try these troubleshooting steps that may help.
- First is to load the laptop into Safe Mode with Networking.
- Once in Safe Mode w/ Net, go to Device Manager and uninstall the graphics card driver.
- Next is to open Programs and Features then uninstall anything related to the graphics card.
- Once completely uninstalled, download and install the latest driver.
- Reboot the laptop once the latest driver has been installed then try booting it up again into the normal mode.
Hopefully this will help.