- Jun 15, 2016
- 2
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- 1,510
Hi all! New to the forum 
. Thank you in advance for any help. Right now I'm completely lost on what my issue might be, or where to go from here. I will try to be as thorough as I can in my explanation of the problem, as well as the solutions I have already tried.
First, here is my setup:
- Windows 10 installed on a Sandisk Ultra II 120GB SSD
- Seagate Barracuda 1TBHDD for storage
- Intel Core i5-4590 3.3GHz Quad-Core Processor
- Gigabyte GA-B85M-DS3H-A Micro ATX LGA1150 Motherboard
- G.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1600 Memory
- EVGA GeForce GTX 960 2GB SuperSC ACX 2.0+ Video Card
- SeaSonic S12II 620W 80+ Bronze Certified ATX Power Supply
My PC was built at beginning of February and everything worked perfectly until about six weeks ago. While using the PC it would randomly crash (no pattern I can notice). If the setting to automatically reset on system failure is on, when booting back on I would get the "Reset and select proper Boot device" error, and it would boot up fine if I manually shut the PC down and turned it back on. If I turned off automatic reset, it would just sit at the BSOD with "Critical_Process_Died" until I turned it off and on, where it would boot up normally.
At this point I tried:
- Some obvious things like making sure everything was connected securely. Switched SATA cables/ports. Reseated the memory.
- Ran diagnostics on the SSD and HDD (both appeared to be in perfect health with multiple diagnostic tools)
- Tested the memory using the built-in Windows tool as well at Memtest (no errors noted)
- Checked my drivers, everything seemed to be current. There were no updates in Windows Update, either
I let the computer sit overnight in Safe Mode and it didn't crash, so at this point I thought it might be a software error. I wiped my boot drive and did a clean install with Windows 10 (not much data to lose). Then installed my MOBO drivers from disc, let Windows auto-update fully, and manually installed my GPU driver. It didn't crash for hours at a time and I assumed I'd fixed the problem. But, it began to crash randomly again after leaving the computer on for 8-12hrs.
Next steps:
- Used sfc /scannow. Found some corrupted files, but was unable to repair.
- Used DISM and my bootable Windows 10 USB install to try and fix any errors. Seemed to be successful, and sfc no longer finds any errors.
- For kicks, stress tested the GPU and it performed very well!
At the moment I'm now getting "Unexpected store exception" or "Critical Process Died" screens during a BSOD. I'm really unsure what to do at this point to identify what exactly the issue is. I would just assume the SSD is failing but with any utility I check it with there are no problems found. The S.M.A.R.T. values are also showing no problems. Does anyone have any ideas? I'm willing to start back at step one with the diagnostics and update as I check everything.
My brother told me about dump files during a crash, but I'm not able to get one to generate. The BSOD just sits for hours doing nothing until I manually reset.
Thank you again for any help! As a budding CS student, I'm looking forward to participating in the forum!
. Thank you in advance for any help. Right now I'm completely lost on what my issue might be, or where to go from here. I will try to be as thorough as I can in my explanation of the problem, as well as the solutions I have already tried. First, here is my setup:
- Windows 10 installed on a Sandisk Ultra II 120GB SSD
- Seagate Barracuda 1TBHDD for storage
- Intel Core i5-4590 3.3GHz Quad-Core Processor
- Gigabyte GA-B85M-DS3H-A Micro ATX LGA1150 Motherboard
- G.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-1600 Memory
- EVGA GeForce GTX 960 2GB SuperSC ACX 2.0+ Video Card
- SeaSonic S12II 620W 80+ Bronze Certified ATX Power Supply
My PC was built at beginning of February and everything worked perfectly until about six weeks ago. While using the PC it would randomly crash (no pattern I can notice). If the setting to automatically reset on system failure is on, when booting back on I would get the "Reset and select proper Boot device" error, and it would boot up fine if I manually shut the PC down and turned it back on. If I turned off automatic reset, it would just sit at the BSOD with "Critical_Process_Died" until I turned it off and on, where it would boot up normally.
At this point I tried:
- Some obvious things like making sure everything was connected securely. Switched SATA cables/ports. Reseated the memory.
- Ran diagnostics on the SSD and HDD (both appeared to be in perfect health with multiple diagnostic tools)
- Tested the memory using the built-in Windows tool as well at Memtest (no errors noted)
- Checked my drivers, everything seemed to be current. There were no updates in Windows Update, either
I let the computer sit overnight in Safe Mode and it didn't crash, so at this point I thought it might be a software error. I wiped my boot drive and did a clean install with Windows 10 (not much data to lose). Then installed my MOBO drivers from disc, let Windows auto-update fully, and manually installed my GPU driver. It didn't crash for hours at a time and I assumed I'd fixed the problem. But, it began to crash randomly again after leaving the computer on for 8-12hrs.
Next steps:
- Used sfc /scannow. Found some corrupted files, but was unable to repair.
- Used DISM and my bootable Windows 10 USB install to try and fix any errors. Seemed to be successful, and sfc no longer finds any errors.
- For kicks, stress tested the GPU and it performed very well!
At the moment I'm now getting "Unexpected store exception" or "Critical Process Died" screens during a BSOD. I'm really unsure what to do at this point to identify what exactly the issue is. I would just assume the SSD is failing but with any utility I check it with there are no problems found. The S.M.A.R.T. values are also showing no problems. Does anyone have any ideas? I'm willing to start back at step one with the diagnostics and update as I check everything.
My brother told me about dump files during a crash, but I'm not able to get one to generate. The BSOD just sits for hours doing nothing until I manually reset.
Thank you again for any help! As a budding CS student, I'm looking forward to participating in the forum!
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