Windows Update Doesn't Install Latest DirectX Version

[ChungPC]

Hi,
I need DirectX 11 to run many of the games I play. However, no matter how many times I try I can't seem to be able to update it using Windows Update like the Microsoft Website says. I've looked around for a download link but all it says is to use Windows Update. All of my drivers are up to date but I just don't know what the problem is. Any help appreciated. Thanks!

Specs:

Spoiler

Machine name: CHUNG-PC
Operating System: Windows 10 Pro 64-bit (10.0, Build 10586) (10586.th2_release_sec.160527-1834)
Language: English (Regional Setting: English)
System Manufacturer: Green Men Computers
System Model: Home Office Advanced 400
BIOS: Default System BIOS
Processor: Intel(R) Core(TM)2 Quad CPU Q8200 @ 2.33GHz (4 CPUs), ~2.3GHz
Memory: 8192MB RAM
Available OS Memory: 8114MB RAM
Page File: 5130MB used, 4903MB available
Windows Dir: C:\WINDOWS
DirectX Version: 9Ex
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10586.0000 64bit Unicode

 

[Colif]

Are you using an Asus card? You might have it already

It is ASUS utility that comes with the ASUS card along with ASUS Smart Doctor (over clocking / monitoring app). The Gamer OSD (on screen display) is for monitoring framerates, etc while playing a game for benchmarking. So uses an overlay over primary display window to display data. This appears to use the driver that is DX11 incompatable which locked DDI to 9Ex. Smart Doctor still works no problem.

I assume this is correct as all I know is that once the app and driver were uninstalled the problem went away. If other manufacturers are bundling these type of utilities then that is where I would start if I had this problem (which I now don't after much googling and reinstalling of drivers).

https://forums.geforce.com/default/topic/538555/pc-components/directx-11-and-ddi-9ex-error-solution-for-asus-cards/

Win 10 comes with DX 12 so it already has the latest version of DX

Spoiler

Machine name: GREG
Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.160527-1834)
Language: English (Regional Setting: English)
System Manufacturer: ASUS
System Model: All Series
BIOS: BIOS Date: 10/27/15 16:00:42 Ver: 27.02
Processor: Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
Memory: 16384MB RAM
Available OS Memory: 16326MB RAM
Page File: 3833MB used, 13515MB available
Windows Dir: C:\Windows
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 144 DPI (150 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10586.0000 64bit Unicode

Does it stop you playing the games? The 9Ex problem has been around since Vista: https://support.microsoft.com/en-us/kb/939998 and Microsoft said to ignore it back then too. its an error in the way DXDIag works. Clearly not important enough to fix though.

 

[Elizabeth Anderson]

Please refer this link for installing latest DirectX Version - https://support.microsoft.com/en-us/kb/179113

 

[ChungPC]

Are you using an Asus card? You might have it already

It is ASUS utility that comes with the ASUS card along with ASUS Smart Doctor (over clocking / monitoring app). The Gamer OSD (on screen display) is for monitoring framerates, etc while playing a game for benchmarking. So uses an overlay over primary display window to display data. This appears to use the driver that is DX11 incompatable which locked DDI to 9Ex. Smart Doctor still works no problem.

I assume this is correct as all I know is that once the app and driver were uninstalled the problem went away. If other manufacturers are bundling these type of utilities then that is where I would start if I had this problem (which I now don't after much googling and reinstalling of drivers).

https://forums.geforce.com/default/topic/538555/pc-components/directx-11-and-ddi-9ex-error-solution-for-asus-cards/

Win 10 comes with DX 12 so it already has the latest version of DX

Spoiler

Machine name: GREG
Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.160527-1834)
Language: English (Regional Setting: English)
System Manufacturer: ASUS
System Model: All Series
BIOS: BIOS Date: 10/27/15 16:00:42 Ver: 27.02
Processor: Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
Memory: 16384MB RAM
Available OS Memory: 16326MB RAM
Page File: 3833MB used, 13515MB available
Windows Dir: C:\Windows
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 144 DPI (150 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10586.0000 64bit Unicode

Does it stop you playing the games? The 9Ex problem has been around since Vista: https://support.microsoft.com/en-us/kb/939998 and Microsoft said to ignore it back then too. its an error in the way DXDIag works. Clearly not important enough to fix though.

I guess I should have included the Display section of DXDiag so here it is:

Spoiler

Card name: Intel(R) Q35 Express Chipset Family (Microsoft Corporation - WDDM 1.0)
Manufacturer: Intel Corporation
Chip type: Intel(R) GMA 3100
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_29B2&SUBSYS_4F4A8086&REV_02
Display Memory: 256 MB
Dedicated Memory: 0 MB
Shared Memory: 256 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: HP Pavilion 22cw IPS LED Backlit Monitor
Monitor Model: HP 22cwa
Monitor Id: HWP3184
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HD15
Driver Name: igdumd64.dll,igdumd32
Driver File Version: 8.14.0010.2697 (English)
Driver Version: 8.15.10.2697
DDI Version: 9Ex

So no, I do not have an ASUS card but an Intel one. It does stop me from playing games such as Far Cry 4 but I don't know if that is an issue with my graphics card or processor. Limbo and CS:GO also don't work because of a Shader Model 3.0 error.

 

[Colif]

That is pretty impressive given the CPU doesn't have integrated graphics. The spoiler is the same as your first one. You need to scroll down a little into text file

Display looks something like this but I didn't add all the details, some aren't handy

Spoiler

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 980
Manufacturer: NVIDIA
Chip type: GeForce GTX 980
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_13C0&SUBSYS_85181043&REV_A1
Display Memory: 12171 MB
Dedicated Memory: 4008 MB
Shared Memory: 8162 MB
Current Mode: 3840 x 2160 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: U28E590
Monitor Id: SAM0C4D
Native Mode: 3840 x 2160(p) (59.997Hz)
Output Type: Displayport External
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
Driver File Version: 10.18.0013.6839 (English)
Driver Version: 10.18.13.6839
DDI Version: 12
Feature Levels: 12.1,12.0,11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 2.0
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 2/06/2016 12:00:00 AM, 17432544 bytes
WHQL Logo'd: Yes

lol you edited it on me

 

[Colif]

Hmm, there are no drivers for that Q35 express chipset on win 10, there aren't even any win 8 drivers, you might have been better off staying on Win 7. Not that helps play games.

This shows CPU has no IGPU, I have to assume its on your motherboard: http://www.cpu-world.com/Compare/686/Intel_Core_2_Quad_Q8200_vs_Intel_Core_i5_i5-2500K.html

trying to play Far Cry 4 on an 9 year old graphics chipset is why it won't work. The cards that are recommended for upgrades for this board are themselves old now. Only way you going to play the games you want to play now is by getting a new pc.

 

[ChungPC]

Hmm, there are no drivers for that Q35 express chipset on win 10, there aren't even any win 8 drivers, you might have been better off staying on Win 7. Not that helps play games.

This shows CPU has no IGPU, I have to assume its on your motherboard: http://www.cpu-world.com/Compare/686/Intel_Core_2_Quad_Q8200_vs_Intel_Core_i5_i5-2500K.html

trying to play Far Cry 4 on an 9 year old graphics chipset is why it won't work. The cards that are recommended for upgrades for this board are themselves old now. Only way you going to play the games you want to play now is by getting a new pc.

Hey thanks for your help man. I may or may not be able to buy a new computer but thanks for solving this one for me.