Blue Screen Problems

[DiamondReaction]

Hello everyone.

Recently I changed my CPU and GPU. I had brought a new AMD A10-7890k and a gigabyte 750 ti. I had payed a man to install them and he did successfully. (He said he put some extra thermal paste on the heat sync of the CPU). I booted up the PC and it worked fine for a few days. Then I started getting lots of blue screen errors such as: Kernel Security Check, Bad Pool Header, Critical Structure Corruption, and more. I have tried everything such as reinstalling drivers and doing the driver checker that windows has. But no matter what I can't get these blue screen errors to stop. Any help?

 

[Colif]

download and run whocrashed: http://www.resplendence.com/whocrashed
it will look at errors and may give you a driver name

copy paste results here if its not obvious what cause is


if it doesn't give a file name, follow option one here: http://www.tenforums.com/tutorials/5560-bsod-minidump-configure-create-windows-10-a.html
and then do thsi step below: Small dump file - Have Windows Create a Small Memory Dump (Minidump) on BSOD

that will create a file in c/windows/minidump
copy that file to documents
upload the copy from documents to a cloud server and share link here

Someone who can read the files will help you fix it (I can help with whocrashed but not these).

 

[DiamondReaction]

Ok, thanks so much for the reply. Might have saved me 30 bucks. I did a check and they're all from the same module, ntkrnlmp.exe. What is this?

 

[Colif]

its the kernel, the brains of windows. You may want to create the dump file as that doesn't really tell us what cause is, just what it effected. Depending on error, its most likely an outdated driver

 

[DiamondReaction]

Will reinstalling W10 help?

 

[Colif]

updating drivers can help, most of the time they cause BSOD. Go check motherboard makers web site or if pc is a brand name, the makers web site.

Is the CPU being identified correctly?

What kind of gpu did you have before? If none of errors mention DX or Nvidia/AMD I can only assume he removed the old drivers before putting new card in.

 

[DiamondReaction]

I had an AMD FM2 A6 6400K 3.9ghz Dual Core Dual Core for the CPU and an Onboard AMD Radeon HD 8470D

 

[Colif]

installing w10 might help but if you create the minidumps we can probably fix it without a fresh install.