New computer won't connect to the monitor, "no signal found"

[alexpurvis95]

I have turned on my new computer, all the fans are running, including the cpu cooler. I am plugging in using a DVI cable from a monitor we use on another desktop and i've tried plugging it into the GPU socket and the mobo socket, neither work. Can anyone help me?

 

[alexoiu]

What specs?

 

[alexpurvis95]

Mobo: ASRock z170 Pro4
GPU: MSI Armor NVidia GTX 1070
CPU: Intel 6600k i5
SSD: Kingston 240GB
PSU: Element Gaming 800W

So far i've tried with and without the GPU, and i've tried the cable plugged into the GPU and the mobo socket, i've checked all cables are plugged in the correct sockets via the mobo manual and i've set the monitor input to both auto and directly to DVI.

 

[alexoiu]

Try leaving single RAM module installed, graphics card removed. Test each RAM slot. See if still no go.

 

[alexpurvis95]

(I'll test your answer tomorrow, i have to go out for this evening, don't want you waiting around for me!)

 

[alexoiu]

No problem.

 

[alexpurvis95]

im just in the process of testing each RAM slot at the moment (with no success so far) but i've noticed when i power it up, the fans spin briefly and stop, then it starts about 2/3 seconds later...is that a problem?

 

[alexpurvis95]

okay so it works when a single RAM is in slot 1 but i can't get it working with 2 should i simply boot the system with 1 RAM and install windows?
also am i meant to add the other along with the graphics card later?

 

[alexoiu]

Since only one RAM slot working, there might be bent pins in the CPU socket. Try removing the CPU, and checking the socket.

 

[alexpurvis95]

it doesn't operate with the GPU in either (just removing the CPU now)

 

[alexpurvis95]

so i've had a look and i do have a bent CPU pin...what can i do, try use a needle?

 

[alexoiu]

Yes, Try straightening it. A magnifying glass would help.

 

[alexpurvis95]

so i've tried to bend it back into position but it looks like its bend backwards and jammed itself behind another pin. I can't even get behind it to move it.

 

[alexoiu]

Some are redundant and removing them would not affect the CPU functionality. But I'm not sure if the involved pin is redundant or not. I suggest RMA-ing the board.

 

[alexpurvis95]

Returning to manufacturer is that?...i don't know the acronym :|

 

[alexoiu]

Yes, for replacement

 

[alexpurvis95]

Okay thank you very much for all your help Alex!. Very upset atm about that, was really looking forward to my new PC.

 

[alexoiu]

You're welcome. It happens. Hopefully, no more issues with the new board.

 

[alexpurvis95]

Can i just get a quick opinion from you on this, so i called up ebuyer about the replacement and the guy said that since i had already tried to instal it, the warranty is void and i can't demand a replacement. Does this seem like correct procedure, just because as i am not an expert i would not have checked the cpu sockets when the product arrived, therefore i have essentially lost £90 for being an amateur...

 

[alexoiu]

Try contacting ASRock and ask for RMA