help please, I shut down my Acer laptop windows 10, it did some updates, & now it's just spinning with the word Restart

[Marla_2]

Help I shut down my Acer laptop windows 10, it did some updates, and now it's just spinning with the word Restarting. It won't even let me turn it off. Can someone please help me out ....

 

[Colif]

Help I shut down my Acer laptop windows 10, it did some updates, and now it's just spinning with the word Restarting. It won't even let me turn it off. Can someone please help me out ....

a spinning laptop? that is an impressive error

Seriously though, you can just hold power button down and it should go off. Not that its a fix or anything. And I realise its desktop icon thats spinning, not actual laptop.

On another PC, download the Windows 10 media creation tool and use it to make a win 10 installer on USB
change boot order so USB is first, hdd second
boot from installer
on screen after languages, choose repair this pc, not install.
choose troubleshoot
choose advanced
choose start up repair - this will scan PC and maybe fix this - will ask for logon info

 

[William Henrickson]

Prob a Seagate HDD going bad.