User Account Control settings won't open, can't use some apps without changing UAC settings

[Casey F]

Hello all, I'm trying to fix an issue on a friend's computer right now. I think he had a virus from an email, which I scanned/got rid of using Kaspersky antivirus (all he has on this computer). Now, however, when trying to open a hyperlink, Edge can't be opened using the default administrator account (which is hilarious, considering, you know, admin account should be able to open it..)

I've read that I need to change settings in User Account Control. So I navigate to control panel/User accounts and when I try to click on "Change User Account control Settings" nothing happens. No dialogue or anything, its just like a blank text. Can anybody help me out here? What's going on? Thanks for anything you can tell me

 

[Uniquey]

Sounds like something is stopping it from loading or possibly missing from Windows files. You may even still have a virus.

Make sure you have the latest Windows updates, and try reinstalling Windows files here; https://www.microsoft.com/en-gb/software-download/windows10

Firstly though, make sure you don't still have a virus. Download Malware bytes here and get the latest definitions; https://www.malwarebytes.com/mwb-download/. Then remove your network cable and carry out a scan, repeat if anything is found.

Best regards,


Uniquey