My computer is stuck at a screen of spinning dots

[jakmist50]

So i had unplugged my razer headsets cuz i needed them. After i came back(after like 1,5 days)and plugged them back in my computer which was still running (for some weird reason) and the sounds didnt seems to work. So i decided to restart, but accidently pushed the log out button. Didnt think much of it, at the time, but after that it went in to a black screen. I waited and just decided to force shut down. Then after 10 seconds i pressed the on button again and it booted but got stuck on the screen with the windows logo and spinning dots in a circle. It does that everytime. If i leave it be the computer will just eventually shut down. Sometimes it goes to a windows screen saying scanning and repairing the drive. But once it is at 100% a blue screen with two option apear either restart(leads to the circle again) and advanced option(none of them seemed to work) Please help. It has been like this for almost 10-8 hours

 

[Multipack]

Try running the repair tool from an external Windows installation media, but it sounds like you may have a hardware fault. See if you can get anywhere with an external installer (either from DVD or saving the Windows media tool on a USB drive) in case your recovery partition is corrupt. If not, you may need to start diagnosing hardware or BIOS settings.

 

[jakmist50]

Ok.... I slept it of yesterday and now i decided to start it and it was stuck on a black screen for a while but now it got to the screen with the background picture and time. But it seems to be stuck again..... Or slow

 

[William Henrickson]

Sounds like your hard disk drive is failing. If you get into the desktop again copy your files before it is too late.

 

[jakmist50]

So now it lets me slide the thing up(u know how it does that on windows 10) but get stuck on the screen your suppose to put your password. After a while it just goes down and un freezes again

 

[William Henrickson]

There is a possibility that you have a corrupted Windows profile.

Click the power icon on the lower right-hand side of the Login screen, press and hold the Shift key, and click/tap on Restart. This will open a command prompt at boot.

Enter this text below

net user Administrator /active:yes

Reboot and see if you can enter the desktop with the Administrator user.

 

[jakmist50]

Well now its just weird. I tried to do what you said but the screen was sruck. So i waited. And it slid down again after thst i slid it back up and my user name with the field for password appeared then as i was writing this it slid back down

 

[jakmist50]

Now when i slid it up it's like a normal screen but i cant do nothing the line where i should put my pin is blinking so its now frozen the screen....

 

[jakmist50]

Oh my password went in, but its stuck

 

[jakmist50]

It has been stuck now for a while. Should i force shutdown

 

[Multipack]

Yes shut it down. If there's a Windows issue then the recovery environment will kick in automatically after a few freezes and attempt to fix it.

 

[jakmist50]

Ok. So i shut it down, waited a couple of minutes and turnt it back on and now its at the spinning circle of dots again( on my 2nd monitor for some reason) i'll wait

 

[Multipack]

Keep restarting after freezes and you should get the recovery environment kicking in. If not you could have a corrupt recovery partition on your disc so you can try to run it from a USB later, but try this way first if I were you.

 

[jakmist50]

Ok , so now its at a blue screen with automatic repair. And under that " your computer wasnt booted right
Choose restart.sometimes restarting the computer might fix the problem.you can also choose advanced options and try other repairing option" what do i do now? ( the text might now be exactly like that since its in finnish on my screen,i tried to translate it to the best of my ability)

 

[Multipack]

Choose the option to repair/diagnose. You want Windows to check the installation

 

[jakmist50]

Hmmm i seem not to find it, in the first screen there were 2 option -> restart and more option(advanced options?) The i clicked the more options one and it gave my 3 more clickable options-> continue(stop and continue to windows 10),troubleshooting(return your computer to factory settings or see more options) or shutdown the computer. Only the middle on will still lead me somewhere

 

[Multipack]

Yeah troubleshooting is what you want. What options are there in that section?

 

[jakmist50]

There are 2 clickable option -> restore your computer to factory setting(you can choose to save or delete the files, after which windows will be reinstalled) and more options(or advanced im not sure)

 

[Multipack]

And what are the more options? You dont want to factory reset yet but you can keep your files/settings if you do.

 

[jakmist50]

The more options are--> System backup(backup windows using a saved bsckup point) which i do not have, system somethingfile backup(return windows using your chosen system something file) its näköis in finnish and i have no idea what thats in english, start up repair(repair the problems which stop windows from downloading), command prompt(you can add troubleshooting options via command prompt), startup option(change windows startup options) and return to an older version

 

[Colif]

To make it easier to get into that menu again, on another PC, download the Windows 10 media creation tool and use it to make a win 10 installer on USB - you can use it to boot into that repair window and its easier on your PC than restarting it a few times to force an auto repair.

just helping

 

[Multipack]

The more options are--> System backup(backup windows using a saved bsckup point) which i do not have, system somethingfile backup(return windows using your chosen system something file) its näköis in finnish and i have no idea what thats in english, start up repair(repair the problems which stop windows from downloading), command prompt(you can add troubleshooting options via command prompt), startup option(change windows startup options) and return to an older version

Try startup repair

 

[jakmist50]

Oh ok, good to know,thanks!

 

[jakmist50]

Ok now its checking if there any error in the disc it says this can take up to over an hour

 

[Multipack]

Yeah wait for it to complete. Don't restart your system. It may take a while, but probably not that long.