Auto update did it's thing a couple weeks ago and next thing I know I can't run google Chrome (my default browser). I then come to find that all my programs that have a shortcut linked to my desktop is getting the same side by side error (which are the only programs I use). Only really use the computer for browsing, email, and printing/scanning. If it is not a shortcut on my desktop I can run it. Additionally, I have folder shortcuts, which I can open, but if the program is a shortcut on the desktop it goes to error.
I can't uninstall these programs either, I've tried but when I click the button nothing happens.
After losing patience I tried a system restore (1st one) and it got stuck on the black screen with the circle twirling. After this it wouldn't boot up past that point and I could not get it to strat in safe mode, but I could access the bios and ran a troubleshoot/system check with no errors. I tried another system restore to a further past point and it restored successfully but I still have the side by side error. So now I am back to square one.
The computer is a Dell XP8700, bought it from Costco new a couple years ago and never had any problems other then un-expected crashes (blue screen) a handful of times. Originally had windows 8 or 8.1 and have since upgraded to 10 when it originally came out.
I am by no means a computer diagnostic person so bare with me. Below is the exact error message I'm getting:
The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.
When I run the sxstrace a window pops up and closes in about a mili-second, just looks like a flash.
Help!
I can't uninstall these programs either, I've tried but when I click the button nothing happens.
After losing patience I tried a system restore (1st one) and it got stuck on the black screen with the circle twirling. After this it wouldn't boot up past that point and I could not get it to strat in safe mode, but I could access the bios and ran a troubleshoot/system check with no errors. I tried another system restore to a further past point and it restored successfully but I still have the side by side error. So now I am back to square one.
The computer is a Dell XP8700, bought it from Costco new a couple years ago and never had any problems other then un-expected crashes (blue screen) a handful of times. Originally had windows 8 or 8.1 and have since upgraded to 10 when it originally came out.
I am by no means a computer diagnostic person so bare with me. Below is the exact error message I'm getting:
The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.
When I run the sxstrace a window pops up and closes in about a mili-second, just looks like a flash.
Help!
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