My refurbished ASUS PG278Q is running on 24hz?!

[davidgar026]

I just bought a refurbished ASUS PG278Q monitor 27". I went to play BF1 to see if it was really at 144hz but as I was moving my mouse I noticed that here was a delay and then I looked at my FPS and it was capped at 24hz. I went to NVIDIA Control Panel to try and fix the resolution and refresh rate but it is only showing the option of 24hz. I tried installing the driver from the disk provided with the monitor but it gave me a message saying that there is no compatible hardware found. I tried installing. Both ASUS drives from 344.11 and 344.16 versions but no change. I'm using a GTX 1070 and I have the Display port connected to the GPU directly. I'm still having 24hz. I have no clue what to do.

 

[krells]

Can you change the refresh rate on the monitor itself? In the onscreen menu set overclocking to on and select set the maximum refresh rate 144 or 165. You should get message about rebooting. Select yes and the monitor will reboot and refresh rate should be whatever you selected.

 

[davidgar026]

Can you change the refresh rate on the monitor itself? In the onscreen menu set overclocking to on and select set the maximum refresh rate 144 or 165. You should get message about rebooting. Select yes and the monitor will reboot and refresh rate should be whatever you selected.

I didn't try that but I'll check if I can change the refresh rate of the monitor. Thanks for advise. I'll let you know what happens

 

[cl-justin]

Use the TURBO KEY on your monitor: The ROG SWIFT features a dedicated hotkey to toggle refresh rate on-the-fly without needing to access the graphic driver control panel. Quickly select from 60, 120, or 144Hz refresh rates and go back to gaming. If all else fails, try another DP cable.

 

[davidgar026]

Use the TURBO KEY on your monitor: The ROG SWIFT features a dedicated hotkey to toggle refresh rate on-the-fly without needing to access the graphic driver control panel. Quickly select from 60, 120, or 144Hz refresh rates and go back to gaming. If all else fails, try another DP cable.

Yeah I tried that but it doesn't work. I'm clicking it and nothing shows even when I'm in game.

 

[davidgar026]

Would it be because this is a refurbished monitor? I mean it's supposed to be fixed but maybe it's cause it's refurbished?

 

[krells]

It is possible. You also might just have a bad DP cable. Switch to HDMI and see if you are still locked at 24hz.

 

[davidgar026]

It is possible. You also might just have a bad DP cable. Switch to HDMI and see if you are still locked at 24hz.

Yeah, I've read some forums of people that have the same issue and used the DP out of the box and then switched with a new DP. Sometimes it works. And Idt it's hdmi capable? It seems to only have a DP port on the monitor. There's also USB and I think a VGA port I believe it is.

 

[krells]

Sorry, got the model numbers confused. The IPS panel has DP and HDMI but you only have DP. Personally I would try a different DP cable just to be sure before I started an RMA.

 

[davidgar026]

I switched DP cables with a new one and i still get 24hz

 

[krells]

I switched DP cables with a new one and i still get 24hz

In that case I would say the monitor is defective.