New Graphics Card Not Responding After Installation

[maverick moonminer]

Hi All,

Thanks for such a wonderful community. I have seen several other posts here concerning the same issue it appears I am having. I used the information collected from previous posts, but to no avail, so I am hoping I can perhaps find a few new pieces of insight to help me solve my issue.

I recently purchased a AMD VisionTek Radeon 7750 1GB PCIe HDMI Video Graphics Card (7750SFF2HDMI) to install in my HP Envy 700-056. The factory specs are as follows:

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=c03782932

The only changes I have made to this system are upgrading to Windows 10 and installing more memory (12gb upped to 28gb)

I purchased the graphics card mentioned above with the understanding the PSU in this system (300w) would support this card.

In BIOS I changed the Secure Boot to Legacy, a tip I gleaned from another thread here, however, when I start the computer I receive a series of continuous beeps and a black screen.

I have removed the graphics card for now and the system boots up normally with no issues as long as the new card is not installed.

Is is possible I need to uninstall the drivers for the integrated graphics card that came installed from the factory? My only fear about doing this is that if it doesn't work I won't be able to got back to using the computer once I remove those drivers.

Any and all assistance is very much appreciated. Thanks to everyone!

Jeff

 

[hang-the-9]

I would guess this card you got is used. Test it in another system. It may just be a bad card.

Also check for an updated BIOS for the system.

 

[maverick moonminer]

I would guess this card you got is used. Test it in another system. It may just be a bad card.

Also check for an updated BIOS for the system.

Thanks so much for the reply. The card is in fact used -- you are probably right that it is bad, which if that's the case I will attempt to return it. That's what I get for being cheap. In any case, I would like to check for a BIOS update, but have never done that. How might I go about doing that? I really appreciate the help!

 

[hang-the-9]

I would guess this card you got is used. Test it in another system. It may just be a bad card.

Also check for an updated BIOS for the system.

Thanks so much for the reply. The card is in fact used -- you are probably right that it is bad, which if that's the case I will attempt to return it. That's what I get for being cheap. In any case, I would like to check for a BIOS update, but have never done that. How might I go about doing that? I really appreciate the help!

Go to www.hp.com find the support link, there will be a place to enter you model to find drivers, look for the BIOS file there. You should be able to run it from Windows. Also the chipset driver may be a good idea to update.

 

[maverick moonminer]

Awesome. I will do that! Thanks so much. I sure do appreciate it.

 

[BadAsAl]

Personally I would get a better PSU and try it with that. A lot of OEM PSU's are overrated and I have seen more than a few times where a system supposedly has the power to run but doesn't until a new PSU is installed.

The other thing to try is unplug everything except the bare necessities (CPU, PSU, GPU, 1 stick of RAM).
See if you can boot to the BIOS.
If it boots then that is a clue you might just need a new PSU.

 

[maverick moonminer]

Thanks so much, BadAsAl. I probably should have mentioned before, which may alter the diagnosis significantly (maybe not), but the fan on the GPU runs/spins when the system boots up, so I know it's getting power. There is not a plug for additional power on this particular model GPU. That said, is it still possible it could be the PSU?

Thanks!

 

[maverick moonminer]

Personally I would get a better PSU and try it with that. A lot of OEM PSU's are overrated and I have seen more than a few times where a system supposedly has the power to run but doesn't until a new PSU is installed.

The other thing to try is unplug everything except the bare necessities (CPU, PSU, GPU, 1 stick of RAM).
See if you can boot to the BIOS.
If it boots then that is a clue you might just need a new PSU.

Thanks so much, BadAsAl. I probably should have mentioned before, which may alter the diagnosis significantly (maybe not), but the fan on the GPU runs/spins when the system boots up, so I know it's getting power. There is not a plug for additional power on this particular model GPU. That said, is it still possible it could be the PSU?

Thanks!