"whea_uncorrectable_error" BSOD - KERNEL POWER 41 (63)

[Sam_195]

Hello everyone. I have been looking at this for weeks and I still cannot figure it out. Basically every 1-2 times a day my computer shuts down whilst gaming. It gave the "whea_uncorrectable_error" BSOD error a few times but since then has only frozen and made a brrrr sound (no memory dumps have ever been created as the system freezes before it can collect any data). *I have only had this pc for two months so I am using the option to send to repair as a last minute resort right now (finally have holidays and it would be a shame to send it now but "first world problems".

My system configuration (Speccy):

HX Series HX850 Power Supply
Operating System
Windows 10 Home 64-bit
CPU
Intel Core i7 6700K @ 4.00GHz 22 °C
Skylake 14nm Technology
RAM
32.0GB Dual-Channel Unknown @ 1200MHz (15-15-15-35)
Motherboard
MSI Z170A KRAIT GAMING 3X (MS-7A11) (U3E1) 31 °C
Graphics
DELL U2515H (2560x1440@59Hz)
4095MB NVIDIA GeForce GTX 1080 (MSI) 41 °C
Storage
447GB KINGSTON SHSS37A480G (SSD) 31 °C
447GB KINGSTON SHSS37A480G (SSD) 32 °C
Optical Drives
No optical disk drives detected
Audio
Realtek High Definition Audio

Motherboard configuration
Manufacturer MSI
Model Z170A KRAIT GAMING 3X (MS-7A11) (U3E1)
Version 1.0
Chipset Vendor Intel
Chipset Model Skylake
Chipset Revision 07
Southbridge Vendor Intel
Southbridge Model Z170
Southbridge Revision 31
System Temperature 31 °C
BIOS
Brand American Megatrends Inc.
Version 2.70
Date 17/10/2016
Voltage
CPU CORE 0.800 V
MEMORY CONTROLLER 1.008 V
AVCC 3.424 V
3VCC 3.312 V
VIN4 1.016 V
VIN5 0.152 V
VIN6 0.952 V
VIN7 1.112 V
VIN8 0.800 V
VIN9 0.600 V
VIN10 1.016 V
VIN11 1.008 V
VIN12 0.952 V
VIN13 1.016 V

KERNEL POWER 41 EVENT (63)

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 23/12/2016 15:25:30
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: Ollie1080
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>4</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2016-12-23T14:25:30.553705000Z" />
<EventRecordID>989</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Ollie1080</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
</EventData>
</Event>

Any help would be much appreciated.

I have done the following:
- RESET PC COMPLETELY
- WINDOWS MEMORY DIAGNOSTICS
- SFC/SCANNOW
- DISM CLEAN UP
can´t even remember what else.. pretty much everything you can do.. I am guessing this could be related to the voltage, power supply failure or CPU failure.

 

[Colif]

Windows Hardware Error Architecture (WHEA) errors are normally tied to the CPU. Sometimes it can be the BIOS for the motherboard
Event 41 is just a reaction to the crash, its not the cause. Windows runs a report every startup and if it finds PC didn't shut down right, it creates an Event 41

Download this and run it on PC: https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

Is the PC homemade or is it under a warranty? If it was built by someone else I would (depending on result of intel tests) probably send it back to them and ask them to replace CPU

If you made PC yourself, you might want to check the pins for the CPU and make sure none are bent.

 

[Dark Lord of Tech]

Are you overclocked? That is also another causer of this issue.

 

[Colif]

lol i was about to add that to my post

 

[Sam_195]

lol i was about to add that to my post

Hello Colif, thanks for your prompt reply. I ran the test and everything was a PASS. Could this be a driver issue?I guess I will send it back to the people who made this PC (it was custom built by a company).

 

[Colif]

Go to here and download Live Update 6, it is a utility that will check PC and see if you have the latest drivers and possibly the BIOS

The CPU test came out clear, is the CPU overclocked like SR-71 asked?

 

[Sam_195]

Are you overclocked? That is also another causer of this issue.

Nope never touched the OC.. so weird.. and already updated the BIOS. The previous version was also giving the BSOD.

 

[Sam_195]

Are you overclocked? That is also another causer of this issue.

Hello SR-71. Nope never OC'ed anything since I got the pc. I tried running the Primetest 95 and it gave me the BSOD after a few minutes, redid the test and the same happened. I am thinking despite the intel pass, my CPU might be faulty. What are your thoughts?