I am trying to extend my desktop to a second monitor.

[xarzu]

I am trying to extend my desktop to a second monitor. Yes, I know how it is supposed to work with the display settings, but I can not get the operating system to recognize the existence of two monitors. Let me first explain some details because my situation is not like the others. First of all, it was working and suddenly it stopped. Also, according to the Windows 10 OS, my drivers are all updated.

I am also able to reboot and have the system work with either monitor and looked into either port on the video card.

Please advise. I downloaded display fusion, but I do not think it will help since I assume the software is dependent on existing system settings.

 

[Lutfij]

Could you please pass on your full system's specs as:
CPU:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
OS:
Peripherals:
Monitors and resolution:

Have you sued DDU to uninstall your GPU drivers and reinstalled them using the latest revision?

 

[xarzu]

Could you please pass on your full system's specs as:
CPU:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
OS:
Peripherals:
Monitors and resolution:

Have you sued DDU to uninstall your GPU drivers and reinstalled them using the latest revision?

I will give you all these details but first I would like to tell you that I think I found the problem, but I could not find the solution.

The problem seems to be that the drive for the monitors does not work:

I first tried uninstalling the associated software for the driver:

I downloaded a tool from NVIDIA that is supposed to install the proper driver. I did this and rebooted but I continued to have the same issue and nothing I did helped.

From the CMD set command:
PROCESSOR_ARCHITECTURE=AMD64
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 60 Stepping 3, GenuineIntel
PROCESSOR_LEVEL=6
PROCESSOR_REVISION=3c03

Basic information:

Windows edition
Windows 10 Pro

System
Processor: Intel(R) Core(TM) I=i5-4690K CPU @ 3.50GHz 3.50 GHz
Installed memory(RAM): 16.0 GB
System type: 64-bit Operating System, x64 bsed processor


Motherboard:
For the mother board, I typed from the command line:
wmic baseboard get product,Manufacturer,version,serialnumber

Manufacturer Product SerialNumber Version
MSI Z87M GAMING (MS-7866) To be filled by O.E.M. 1.0

From Pinform Speccy we have this information:

Operating System
Windows 10 Pro 64-bit
CPU
Intel Core i5 4690K @ 3.50GHz 58 °C
Haswell 22nm Technology
RAM
16.0GB Dual-Channel DDR3 @ 933MHz (10-11-10-30)
Motherboard
MSI Z87M GAMING (MS-7866) (SOCKET 0) 31 °C
Graphics
Generic Non-PnP Monitor (1600x1200@64Hz)
NVIDIA GeForce 8800 GTS (NVIDIA)
Storage
238GB Crucial_CT256MX100SSD1 (SSD) 23 °C
698GB Seagate ST3750640AS (SATA) 23 °C
698GB Western Digital WDC WD7501AALS-00J7B0 (SATA) 29 °C
3GB JetFlash Transcend 4GB USB Device (USB)
Optical Drives
ASUS DRW-2014L1T
Audio
Realtek High Definition Audio


RAM
Memory slots
Total memory slots 4
Used memory slots 2
Free memory slots 2
Memory
Type DDR3
Size 16384 MBytes
Channels # Dual
DRAM Frequency 933.5 MHz
CAS# Latency (CL) 10 clocks
RAS# to CAS# Delay (tRCD) 11 clocks
RAS# Precharge (tRP) 10 clocks
Cycle Time (tRAS) 30 clocks
Command Rate (CR) 1T
Physical Memory
Memory Usage 51 %
Total Physical 16 GB
Available Physical 7.81 GB
Total Virtual 18 GB
Available Virtual 8.82 GB
SPD
Number Of SPD Modules 2
Slot #1
Slot #2






Peripherals:
Peripherals
HID Keyboard Device
Device Kind Keyboard
Device Name HID Keyboard Device
Vendor Logitech
Location Logitech USB Input Device
Driver
Microsoft USB Natural Ergonomic Keyboard 4000 (Mouse and Keyboard Center)
Device Kind Keyboard
Device Name Microsoft USB Natural Ergonomic Keyboard 4000 (Mouse and Keyboard Center)
Vendor Microsoft
Location Microsoft Hardware USB Keyboard
Driver
HID-compliant mouse
Device Kind Mouse
Device Name HID-compliant mouse
Vendor Logitech
Location USB Input Device
Driver
Microsoft LifeCam VX-2000
Device Kind Camera/scanner
Device Name Microsoft LifeCam VX-2000
Vendor Microsoft
Comment Microsoft LifeCam VX-2000
Location USB Composite Device
Driver
Microsoft LifeCam VX-2000.
Device Kind Audio device
Device Name Microsoft LifeCam VX-2000.
Vendor Microsoft
Comment Microsoft LifeCam VX-2000.
Location USB Composite Device
Driver
Card Reader
Device Kind Portable Device
Device Name Card Reader
Vendor MULTIPLE
Comment H:\
Location Volume
Driver
Transcend 4GB
Device Kind Portable Device
Device Name Transcend 4GB
Vendor JETFLASH
Comment TRANSCEND
Location Volume
Driver
Printers
Fax
Printer Port SHRFAX:
Print Processor winprint
Availability Always
Priority 1
Duplex None
Print Quality 200 * 200 dpi Monochrome
Status Unknown
Driver
Microsoft Print to PDF
Printer Port PORTPROMPT:
Print Processor winprint
Availability Always
Priority 1
Duplex None
Print Quality 600 * 600 dpi Color
Status Unknown
Driver
Microsoft XPS Document Writer
Printer Port PORTPROMPT:
Print Processor winprint
Availability Always
Priority 1
Duplex None
Print Quality 600 * 600 dpi Color
Status Unknown
Driver

Graphics
Monitor
Name Generic Non-PnP Monitor on Microsoft Basic Display Driver
Current Resolution 1600x1200 pixels
Work Resolution 1600x1160 pixels
State Enabled, Primary
Monitor Width 1600
Monitor Height 1200
Monitor BPP 32 bits per pixel
Monitor Frequency 64 Hz
Device \\.\DISPLAY1\Monitor0
NVIDIA GeForce 8800 GTS
Manufacturer NVIDIA
Model GeForce 8800 GTS
GPU G80
Device ID 10DE-0193
Revision A3
Subvendor NVIDIA (10DE)
Series GeForce 8
Current Performance Level Level 0
Technology 90 nm
Die Size 484 mm²
Transistors 681 M
Release Date 2006
DirectX Support 10.0
DirectX Shader Model 4.0
OpenGL Support 3.0
Driver version 21.21.13.4201
ROPs 20
Shaders 96 unified
Memory Type GDDR3
Bus Width 64x5 (320 bit)
Anti Aliasing Modes -?-
Filtering Modes Bilinear, Trilinear, 2x Anisotropic, 4x Anisotropic, 8x Anisotropic, 16x Anisotropic
Noise Level Moderate
Max Power Draw 147 Watts
Count of performance levels : 1
Level 1 - "Perf Level 0"

OS:
Operating System
Windows 10 Pro 64-bit
Computer type: Desktop
Installation Date: 12/15/2016 2:34:33 PM
Serial Number: TY4CG-JDJH7-VJ2WF-DY4X9-HCFC6
Windows Security Center
User Account Control (UAC) Enabled
Notify level 2 - Default
Windows Update
AutoUpdate Download Automatically and Install at Set Scheduled time
Schedule Frequency Every Day
Schedule Time
Windows Defender
Windows Defender Enabled
Firewall
Firewall Enabled
Display Name Norton Security
Antivirus
Norton Security
Antivirus Disabled
Virus Signature Database Up to date
Windows Defender
Antivirus Enabled
Virus Signature Database Up to date
.NET Frameworks installed
v4.6 Full
v4.6 Client
v3.5 SP1
v3.0 SP2
v2.0 SP2
Internet Explorer
Version 11.576.14393.0
PowerShell
Version 5.1.14393.0
Java
Java Runtime Environment
Path C:\Program Files\Java\jdk1.7.0_79\bin\java.exe
Version 7.0
Update 79
Build 15
Java Runtime Environment
Path C:\Program Files (x86)\Java\jre1.8.0_101\bin\java.exe
Version 8.0
Update 101
Build 13
Environment Variables
USERPROFILE C:\Users\Bill
SystemRoot C:\WINDOWS
User Variables
Machine Variables
Power Profile
Active power scheme Balanced
Hibernation Enabled
Turn Off Monitor after: (On AC Power) 10 min
Turn Off Hard Disk after: (On AC Power) 20 min
Suspend after: (On AC Power) 30 min
Screen saver Disabled


Monitors and resolution:

There are two monitors. One is Compaq and the other is AOC

Here is the information abut the AOC:

Here is the information about the Compaq

the resolutions for the compaq are:
1600 x 1200
1280 x 1024
1024 x 768
800 x 600

and this seems to be the case for both monitors.





SSD/HDD:

Storage
Hard drives
Crucial_CT256MX100SSD1
Heads 16
Cylinders 31,130
Tracks 7,938,150
Sectors 500,103,450
SATA type SATA-III 6.0Gb/s
Device type Fixed
ATA Standard ACS2
Serial Number 14450DBDC467
Firmware Version Number MU01
LBA Size 48-bit LBA
Power On Count 860 times
Power On Time 480.2 days
Speed Not used (SSD Drive)
Features S.M.A.R.T., APM, NCQ, TRIM, SSD
Max. Transfer Mode SATA III 6.0Gb/s
Used Transfer Mode SATA III 6.0Gb/s
Interface SATA
Capacity 238 GB
Real size 256,060,514,304 bytes
RAID Type None
S.M.A.R.T
Status Unknown
Temperature 22 °C
Temperature Range OK (less than 50 °C)
S.M.A.R.T attributes
Attribute name Real value Current Worst Threshold Raw Value Status
01 Read Error Rate 0 100 100 0 0000000000 Good
05 Retired Block Count 0 100 100 0 0000000000 Good
09 Power-On Hours (POH) 480d 5h 100 100 0 0000002D05 Good
0C Device Power Cycle Count 860 100 100 0 000000035C Good
AB Program Fail Block Count 0 100 100 0 0000000000 Good
AC Erase Fail Block Count 0 100 100 0 0000000000 Good
AD Wear Leveling Count 332 89 89 0 000000014C Good
AE Unexpected Power Loss 127 100 100 0 000000007F Good
B4 Reserved Block Count 2,159 0 0 0 000000086F Good
B7 SATA Downshift Error Count 0 100 100 0 0000000000 Good
B8 Reported I/O Error Detection Code Rate 0 100 100 0 0000000000 Good
BB Reported Uncorrectable Errors 0 100 100 0 0000000000 Good
C2 Temperature 23 °C 77 64 0 00000F0017 Good
C4 Reallocation Event Count 0 100 100 0 0000000000 Good
C5 Current Pending Sector Count 0 100 100 0 0000000000 Good
C6 Uncorrectable Sector Count 0 100 100 0 0000000000 Good
C7 SATA R-Errors (CRC) Error Count 0 100 100 0 0000000000 Good
CA Data Address Mark errors 11 89 89 0 000000000B Good
CE Flying Height 0 100 100 0 0000000000 Good
D2 Vibration During Write 0 100 100 0 0000000000 Good
Partition 0
Partition ID Disk #0, Partition #0
Disk Letter C:
File System NTFS
Volume Serial Number 6AA0BD52
Size 238 GB
Used Space 194 GB (81%)
Free Space 43 GB (19%)
Partition 1
Partition ID Disk #0, Partition #1
File System NTFS
Volume Serial Number D4EC3A84
Size 449 MB
Used Space 345 MB (76%)
Free Space 104 MB (24%)
ST3750640AS
Manufacturer Seagate
Form Factor 3.5"
Cache Size 16MB
Heads 16
Cylinders 91,201
Tracks 23,256,255
Sectors 1,465,144,065
SATA type SATA-I 1.5Gb/s
Device type Fixed
ATA Standard ATA/ATAPI-7
Serial Number 5QD1YHJL
Firmware Version Number 3.AAK
LBA Size 48-bit LBA
Power On Count 3693 times
Power On Time 2266.5 days
Features S.M.A.R.T., NCQ
Max. Transfer Mode SATA I 1.5Gb/s
Used Transfer Mode SATA I 1.5Gb/s
Interface SATA
Capacity 698 GB
Real size 750,155,292,160 bytes
RAID Type None
S.M.A.R.T
Status Good
Temperature 29 °C
Temperature Range OK (less than 50 °C)
S.M.A.R.T attributes
Attribute name Real value Current Worst Threshold Raw Value Status
01 Read Error Rate 0 105 72 6 0008EDDC8E Good
03 Spin-Up Time 0 ms 93 93 0 0000000000 Good
04 Start/Stop Count 28,433 73 73 20 0000006F11 Good
05 Reallocated Sectors Count 0 100 100 36 0000000000 Good
07 Seek Error Rate 0 56 49 30 001C761215 Good
09 Power-On Hours (POH) 2266d 11h 38 38 0 000000D47B Good
0A Spin Retry Count 0 100 100 97 0000000000 Good
0C Device Power Cycle Count 3,693 97 97 20 0000000E6D Good
BB Reported Uncorrectable Errors 0 100 100 0 0000000000 Good
BD High Fly Writes (WDC) 0 100 100 0 0000000000 Good
BE Airflow Temperature 29 °C 71 56 45 001D16001D Good
C2 Temperature 29 °C 29 44 0 000000001D Good
C3 Hardware ECC Recovered 0 60 51 0 000C836D45 Good
C5 Current Pending Sector Count 0 100 100 0 0000000000 Good
C6 Uncorrectable Sector Count 0 100 100 0 0000000000 Good
C7 UltraDMA CRC Error Count 0 200 200 0 0000000000 Good
C8 Write Error Rate / Multi-Zone Error Rate 0 100 253 0 0000000000 Good
CA Data Address Mark errors 0 100 253 0 0000000000 Good
Partition 0
Partition ID Disk #1, Partition #0
Disk Letter F:
File System NTFS
Volume Serial Number 34B49C18
Size 698 GB
Used Space 48 GB (7%)
Free Space 649 GB (93%)
WDC WD7501AALS-00J7B0
Manufacturer Western Digital
Form Factor GB/3.5-inch
Business Unit/Brand Desktop/WD Caviar
Heads 16
Cylinders 96,901
Tracks 23,256,240
Sectors 1,465,143,120
SATA type SATA-II 3.0Gb/s
Device type Fixed
ATA Standard ATA8-ACS
Serial Number WD-WMATW0110937
Firmware Version Number 05.00K05
LBA Size 48-bit LBA
Power On Count 3462 times
Power On Time 2101.0 days
Features S.M.A.R.T., AAM, NCQ
Max. Transfer Mode SATA II 3.0Gb/s
Used Transfer Mode SATA II 3.0Gb/s
Interface SATA
Capacity 698 GB
Real size 750,155,292,160 bytes
RAID Type None
S.M.A.R.T
Status Good
Temperature 30 °C
Temperature Range OK (less than 50 °C)
S.M.A.R.T attributes
Attribute name Real value Current Worst Threshold Raw Value Status
01 Read Error Rate 0 200 200 51 0000000000 Good
03 Spin-Up Time 8850 ms 223 221 21 0000002292 Good
04 Start/Stop Count 7,520 93 93 0 0000001D60 Good
05 Reallocated Sectors Count 0 200 200 140 0000000000 Good
07 Seek Error Rate 0 100 253 0 0000000000 Good
09 Power-On Hours (POH) 2100d 23h 31 31 0 000000C4F7 Good
0A Spin Retry Count 0 100 100 0 0000000000 Good
0B Recalibration Retries 0 100 100 0 0000000000 Good
0C Device Power Cycle Count 3,462 97 97 0 0000000D86 Good
C0 Power-off Retract Count 469 200 200 0 00000001D5 Good
C1 Load/Unload Cycle Count 7,456 198 198 0 0000001D20 Good
C2 Temperature 29 °C 121 106 0 000000001D Good
C4 Reallocation Event Count 0 200 200 0 0000000000 Good
C5 Current Pending Sector Count 0 200 200 0 0000000000 Good
C6 Uncorrectable Sector Count 0 200 200 0 0000000000 Good
C7 UltraDMA CRC Error Count 0 200 200 0 0000000000 Good
C8 Write Error Rate / Multi-Zone Error Rate 0 200 200 0 0000000000 Good
Partition 0
Partition ID Disk #2, Partition #0
Disk Letter E:
File System NTFS
Volume Serial Number AC8EAE58
Size 99 MB
Used Space 48 MB (48%)
Free Space 51 MB (52%)
Partition 1
Partition ID Disk #2, Partition #1
Disk Letter G:
File System NTFS
Volume Serial Number B2911B99
Size 698 GB
Used Space 265 GB (38%)
Free Space 432 GB (62%)
Flash drives
JetFlash Transcend 4GB USB Device
Interface USB
Capacity 3.77 GB
Real size 4,051,697,664 bytes
RAID Type None
S.M.A.R.T
S.M.A.R.T not supported
Partition 0
Partition ID Disk #4, Partition #0
Disk Letter J:
File System FAT32
Volume Serial Number 6CF9F378
Size 3.76 GB
Used Space 1.3 GB (34%)
Free Space 2.47 GB (66%)

 

[xarzu]

I have done all the things you might expect I should do. Yes, I went out and bought Endust at Target, opened the case, and gave it a good dusting.
So, yes, I pulled out the card and put it back. This was part of the dusting effort.
The first thing I did was swap out the monitors. I concluded that either monitor will work in either of the two ports on the graphics card, but only one will work at a time for some reason.


And, yes, I did a system restore. Actaully, to be precise, I did a system recovery since my OS said that it was more than 10 days since I did a system recovery (or some such excuse).

No, I have not tried a system restore. I guess that is the next ting for me to try.

This is the information I got after a system reset

So, it seemed to be saying that all I needed to do is reboot my system.

After a reboot, this is what my Device Manager looked like:

So I decided to follow the instructions on the NVIDA web site:

Here are the versions of the drivers I removed from my system

This the actual name of the installer for the driver

After the install process, this is the list of components that the installer finally installed on my system

But it still does not work. My system still cannot recognize the other monitor. Please advise. It worked before and stopped suddenly and I am not sure what to do next.

 

[Deepak Jarang]

Hi xarzu,

I think you are not having issues with your graphics driver. Make sure that you have the correct driver for your GPU is been installed.

Try going to the desktop, right click & click on properties, when the menu pops up. Next, select the "settings" tab. Use the drop down menu to select the second monitor. Select the appropriate resolution for your TV, and check the box "extend my windows desktop on 2nd monitor". That should do ya.



Of course, if you want to output the same screen to both, you will need to use the nVidia control panel.

 

[xarzu]

Hi xarzu,

I think you are not having issues with your graphics driver. Make sure that you have the correct driver for your GPU is been installed.

Try going to the desktop, right click & click on properties, when the menu pops up. Next, select the "settings" tab. Use the drop down menu to select the second monitor. Select the appropriate resolution for your TV, and check the box "extend my windows desktop on 2nd monitor". That should do ya.



Of course, if you want to output the same screen to both, you will need to use the nVidia control panel.

When I right click on the desktop, then left click on "Display settings" and I ask the system to locate or identify the second monitor, it always fails and says so in red letters. This is the issue I am having.

Before I go into what I tried and what failed, let me ask you this. Is there a difference between the Display Drivers that I see in the Control Panel as software and the Display Adapter that is displayed in the Devise Manager. One seems to be software and the other seems to be firmware. It is the listing in the Device Manager that has the little yellow warning icon. I think this is what I need to have replaced, not the display drivers.

I unplugged my system from the internet because it seemed there were updates being downloaded while I was testing drivers. Then I first tried installing display drivers after I uninstalled the adapter from the device manager. This threw an error with each install. So I let my system install the "NVIDIA Gforce 8800 GTS" and then I used the NVIDIA web site, http://www.nvidia.com/Download/Find.aspx?lang=en-us
tell me what drivers I should pick for a WIndows 10 64 bit OS with this adapter. I got several. Each one I tried installed perfectly. But none of them fixed the problem where the system did not recognize the second monitor. I tried these:

341.74
341.81
341.92
341.95
341.96
341.98
342.00
342.01

 

[xarzu]

I have given up and decided to go buy a new graphics card. Even if there is a software solution or update conflict, the bad voodoo this has brought has lead me to throw in the towel and start over. I will be making a new discussion thread for I have run into problems with the new graphics card. What fun.

 

[Lutfij]

Sigh, you could have just listed the specs in a simple manner. Well, now that I'm here...you forgot to mention your PSU. You're on Windows 10, good. Have you tried multiple driver revisions, yes but have you tried using DDU to uninstall your drivers and reinstalling your GPU drivers?

Have you ruled out that your installer isn't corrupted by recreating your bootable USB installer?