BSOD Caused by a Driver

[Rafastang]

Hey! My HP OMEN 15 (2016) recently crashed. It was the first time after 2-3 months, not quite sure. I have no idea how to read a memory dump, so I come here to humbly ask you guys for help

It says on the BlueScreenView that it was caused by ntoskrnl.exe+14a6f0, which is a bit serious, if that's the actual cause. Anyway, here's the dump:

https://www.dropbox.com/s/4ivr3nknanbomds/013017-8343-01.dmp?dl=0

Thanks!

 

[Colif]

ntoskrnl won't be the cause as its the heart of windows, it just gets the blame for errors. I can't read the dumps myself but if you shared the blue screen view shots I might be able to help

I would suggest going to HP web site for laptop (there seems to be a range of Envy or I would link to it) and in the driver section, look under Software-Solutions and download the HP Support Assistant as it will check your laptop for updated drivers. It is possible it is already installed on your laptop now.

 

[Rafastang]

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : dxgkrnl.sys ( dxgkrnl!DpiFdoHandleDevicePower+1e5 )

This is the code that someone in Win10 forums help me decode. Apparently it's caused by Nvidia Drivers, I'm posting here in case anyone has the same issue with the HP OMEN 15. The trick is to uninstall / rollback the geforce drivers and install the new one. I'm going to try this and report back on the issue!

 

[Colif]

Here is an alternative method of achieving same thing: http://www.tomshardware.com/faq/id-2767677/clean-graphics-driver-install-windows.html

 

[Rafastang]

A clean reinstall seems to haved solved the issue, atleast for now! Thanks for the help