I have a Prolbem SIMILAR to whats happening

[JadeMaster]

I'll just give you a link to a video i uploaded... it explain everything...
https://www.youtube.com/watch?v=ES6Mxi6CTeg&t=82s

 

[Colif]

See if this helps

In device manager, right click on the drive, choose uninstall (including driver). Remove device from usb port, shut down and restart. Once windows is up, plug the drive back into usb and see if windows automatically finds the device and installs drivers.

http://www.tomshardware.com/answers/id-1806804/passport-showing.html

good thing you showed video as your topic doesn't help a lot

 

[JadeMaster]

See if this helps

In device manager, right click on the drive, choose uninstall (including driver). Remove device from usb port, shut down and restart. Once windows is up, plug the drive back into usb and see if windows automatically finds the device and installs drivers.

http://www.tomshardware.com/answers/id-1806804/passport-showing.html

good thing you showed video as your topic doesn't help a lot

Um... just to be safe... What is a driver? XD

 

[Colif]

A driver is the software windows uses to talk to the hardware and what tells windows what the hardware can and can't do. Almost all hardware in your PC would have drivers attached to them.

https://en.wikipedia.org/wiki/Device_driver