Won't restart after driver update

[spodeworld]

Hi,

I ran a system utility (iObit Advanced System Care) on my 3 week old Windows 10 PC that was running fine. It told me that various drivers were out of date. I ran that utility to update the drivers. After they updated I restarted my PC and was unable to boot. The message says "inaccessible boot drive", which is on my SSD. I used the Windows Media Tool to attempt to repair it, including attempting to do a restore to a system restore point that I made prior to the update, but I am unable to do so successfully.

I don't have a usable image of my boot drive, which was the next thing I was about to create after the restart, which wouldn't restart.....

Do you have any ideas what I can do to restore it?

 

[gdmaclew]

Did you contact iOBit for support?
You shouldn't be using a "system tune-up" utility on a system that is only 3 weeks old.
Go to the manufacturers website for driver updates.

If you have access to another computer you can download Macrium Reflect Free Tools and run it from a CD.

https://www.macrium.com/reflectfree

 

[spodeworld]

I did email them (they're in Europe I believe).

I'm going to make a bootable Macrium USB on my laptop to try to fix it. When I make the boot drive, it looks like it will ask if I want to add drivers. Since I'm using a different computer to create it, I assume I should answer No. Is that correct?

Thanks

Did you contact iOBit for support?
You shouldn't be using a "system tune-up" utility on a system that is only 3 weeks old.
Go to the manufacturers website for driver updates.

If you have access to another computer you can download Macrium Reflect Free Tools and run it from a CD.

https://www.macrium.com/reflectfree

 

[gdmaclew]

Download it and run the exe file. It will give you Help.

 

[Phillip Corcoran]

Valuable lesson - - don't update drivers if everything is running hunky-dory with existing drivers.

It is not mandatory to always keep drivers up-to-date. Update only when there's a driver-related problem.

 

[spodeworld]

Thanks...created the boot disk, ran it but no luck in fixing the problem.

I wonder what could have happened that it won't even let me complete a system restore.

Download it and run the exe file. It will give you Help.

 

[spodeworld]

More like painful lesson.....

I know that the timing suggests that it is because of the driver update, but if it was would it not allow a system restore to a point before that to not execute successfully?

Valuable lesson - - don't update drivers if everything is running hunky-dory with existing drivers.

It is not mandatory to always keep drivers up-to-date. Update only when there's a driver-related problem.

 

[gdmaclew]

More valuable lesson...backup, backup, backup.

 

[gdmaclew]

Did you double-check that System Restore was active before you ran iOBit?

 

[spodeworld]

I ran a few system restores that were created before I ran iObit.

Did you double-check that System Restore was active before you ran iOBit?

 

[gdmaclew]

If you can get to the BIOS, check and make sure that the boot drive is set to AHCI.

 

[spodeworld]

Well, did a reinstall....problem fixed

System image created!!!!

If you can get to the BIOS, check and make sure that the boot drive is set to AHCI.