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Desktop freezes after startup but cursor moves

I am having some issues these past few days. Ill make a list of all the things that have happend in the order they occured.

1. Bought a new motherboard, cpu, and ram few weeks ago. Installation went smoothly

2. Windows 10 deactivated do to the massive hardware change.

3. Had to contact microsoft and have them help me activate windows again since their step by step was not working for me.

4. Microsoft agent tried to do remote access to my pc so he could do his magic. Remote system control failed everytime. Tried loading through firefox, microsoft edge, windows explorer and chrome as well as through the system config. Eventually after 2 hours, they gave me a new windows key since,remote access wasnt working.

5. One or two days later i had blue screen. Stop code: memory management.

6. Today i wake my pc up from sleep and i have norton security notification on my screen asking to do a eraser tool (forget what its called) due to some suspicious trafficing. But my pc was froze completely other than my animated wallpaper. My animated wallpaper was doing its thing ( sun and earth rotating) but taskbar, icons, everything was unresponsive. Did a reboot.

7. Started windows fine and everything loaded fine BUT "steam" didnt log me in. Instead it loaded log in screen. I logged in, made sure "remember me" was checked. Few minutes later pc froze again. Did another reboot.

8. Same thing happend....steam asked for login info, pc freezes few minutes later while in firefox searching for answers. Did a reboot

9. Again, same as above, but this time while running norton.

I should also point out that crl + alt + del did not load task manager anytime nor have i recieved a "not responding" from any program. Steam never askes for login info and always has my info saved, not sure why its not saving login info. Also, i tried just not,loading steam and still have issues so i know its not steam.

Virus? Memory? Disk drive? Aliens?
20 answers Last reply Best Answer
More about desktop freezes startup cursor moves
  1. Bad memory.
  2. MERGED QUESTION
    Question from AnsonMyPants : "Pc freezes on desktop shortly after startup but can move cursor"

    AnsonMyPants said:
    I am having some issues these past few days. Ill make a list of all the things that have happend in the order they occured.

    1. Bought a new motherboard, cpu, and ram few weeks ago. Installation went smoothly

    2. Windows 10 deactivated do to the massive hardware change.

    3. Had to contact microsoft and have them help me activate windows again since their step by step was not working for me.

    4. Microsoft agent tried to do remote access to my pc so he could do his magic. Remote system control failed everytime. Tried loading through firefox, microsoft edge, windows explorer and chrome as well as through the system config. Eventually after 2 hours, they gave me a new windows key since,remote access wasnt working.

    5. One or two days later i had blue screen. Stop code: memory management.

    6. Today i wake my pc up from sleep and i have norton security notification on my screen asking to do a eraser tool (forget what its called) due to some suspicious trafficing. But my pc was froze completely other than my animated wallpaper. My animated wallpaper was doing its thing ( sun and earth rotating) but taskbar, icons, everything was unresponsive. Did a reboot.

    7. Started windows fine and everything loaded fine BUT "steam" didnt log me in. Instead it loaded log in screen. I logged in, made sure "remember me" was checked. Few minutes later pc froze again. Did another reboot.

    8. Same thing happend....steam asked for login info, pc freezes few minutes later while in firefox searching for answers. Did a reboot

    9. Again, same as above, but this time while running norton.

    I should also point out that crl + alt + del did not load task manager anytime nor have i recieved a "not responding" from any program. Steam never askes for login info and always has my info saved, not sure why its not saving login info. Also, i tried just not,loading steam and still have issues so i know its not steam.

    Virus? Memory? Disk drive? Aliens?
  3. MERGED QUESTION
    Question from AnsonMyPants : "Pc freezes few mintues after startup + blue screen"

    AnsonMyPants said:
    I am having some issues these past few days. Ill make a list of all the things that have happend in the order they occured.

    1. Bought a new motherboard, cpu, and ram few weeks ago. Installation went smoothly

    2. Windows 10 deactivated do to the massive hardware change.

    3. Had to contact microsoft and have them help me activate windows again since their step by step was not working for me.

    4. Microsoft agent tried to do remote access to my pc so he could do his magic. Remote system control failed everytime. Tried loading through firefox, microsoft edge, windows explorer and chrome as well as through the system config. Eventually after 2 hours, they gave me a new windows key since,remote access wasnt working.

    5. One or two days later i had blue screen. Stop code: memory management.

    6. Today i wake my pc up from sleep and i have norton security notification on my screen asking to do a eraser tool (forget what its called) due to some suspicious trafficing. But my pc was froze completely other than my animated wallpaper. My animated wallpaper was doing its thing ( sun and earth rotating) but taskbar, icons, everything was unresponsive. Did a reboot.

    7. Started windows fine and everything loaded fine BUT "steam" didnt log me in. Instead it loaded log in screen. I logged in, made sure "remember me" was checked. Few minutes later pc froze again. Did another reboot.

    8. Same thing happend....steam asked for login info, pc freezes few minutes later while in firefox searching for answers. Did a reboot

    9. Again, same as above, but this time while running norton.

    I should also point out that crl + alt + del did not load task manager anytime nor have i recieved a "not responding" from any program. Steam never askes for login info and always has my info saved, not sure why its not saving login info. Also, i tried just not,loading steam and still have issues so i know its not steam.

    Virus? Memory? Disk drive? Aliens?
  4. Don't spam the forum
  5. Just tested ram. I think we can rule out that it is ram issue. Tried each stick on its own and i still had issue. Put in my older ram (the ram i just replaced) and same thing occured.
  6. What make and model is your power supply?
  7. I cant believe i forgot to list my hardware. Here,it goes:

    Msi 970 gaming motherboard
    2x 8gb gskill ripjaws. Ddr3 1866
    Amd fx 8350 4.0ghz black edition
    Pny gtx 1060 6gb gpu
    Windows 10 home
    Corsair cx750m psu
    Ssd kingston hyper x 250gb
    Hdd (forget brand) 1tb sata 6.0 gb/s
  8. What are your cpu temps like?
  9. Psu is less than 1 year old.
    Cpu, ram, motherboard are 1 week old.
    Gpu is 3 weeks old
  10. Temps are all bewteen 34 c to 42 c. For gps and,cpu at idle and normal tinkering ( web, audio, forums)
  11. I also ran benchmarks on my system through 3dmark software when i did my upgrade and i was consistant with similar systems
  12. Do a virus and malware scan like Avast and Malwarebytes. Maybe do a fresh os install if all else fails.
  13. I ran a quick scan yesterday with 0 errors. i tried running my norton full system scan but it freezes like everything else. This happens,without fail everytime i boot my pc after 2 to 3min in. No matter what i do, either,it he internet use, antivirus scans or looking through steam store or by just hovering over my icons on my desktop. Wierd thing is i can,still move my cursor. When the desktop freezes my cursor will change when hovering over different things. When hovering,over the taskbar or the top bar on brower it is the blue spinning circle. When hovering on a browser page or,desktop background/wallpaper this the arrow. And when at the edge of a page, its the two arrows for the change page size
  14. Did shift+restart and doing a windows reset. Hopefully ill be able to do this without issues
  15. Was going through the setup process to reset windows and when,i pressed "reset" it went to a black screen and stayed there
  16. Try flashing to the most current bios for your motherboard and then get a fresh windows 10 usb and reformat your drives. Something is corrupted.
  17. I dont know how to do that. Can you explain. Also, tried to load,in safe mode...i froze in safe mode within 1 min
  18. Best answer
    Get an empty flash drive. On a separate computer, download and save the most recent bios file from here onto the usb. \/\/\/
    https://msi.com/Motherboard/support/970-GAMING.html#down-bios
    Insert the usb drive in the troublesome computer. Go into your bios as soon as you start it up, and load the bios file off the usb.
  19. How do i get a windows 10 usb
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