No screen on new PC

[qEzt]

Hello, so I bought a new computer, a company in my country built it for me. I bought ASUS VP228H monitor with it, and DVI-D cable. I plugged DVI in GPU and monitor as well, tried to turn computer on, every fan started spinning and lights turned on, but no signal from monitor. I also made sure that i have the right input selected in monitor and yes i do.
AMD Ryzen 7 1700
ASUS PRIME B350 PLUS
GTX560Ti DirectCU II
2X4gb ram hyperx cl12 2400mhz
Corsair PSU 550W 80+g
Any idea what could be the problem?
Btw neither ryzen or my mobo have iGPU

 

[alexoiu]

Hi,
Since under warranty, I suggest taking the pc to the company that built it, for them to test it and troubleshoot.

 

[The Paladin]

1. your 560 ti has Two Dual Link DVI-I and 1 mini HDMI=> https://www.asus.com/Graphics-Cards/ENGTX560_Ti_DCII_TOP2DI1GD5/
2. your using a DVI-D cable
3. monitor is HDMI, DVI-D ===============>https://www.asus.com/us/Monitors/VP228H/

DVD-I and DVD-D are not the same thing, so you have 2 choices;

1. get mini HDMI to HDMI to connect video card to monitor
2. get a DVI-I (video card side) to DVD-D cable (monitor) (adaptor or full cable)

 

[sizzling]

Contact the company you bought it from, you don't want to do anything that they see as voiding the warranty. They may have come across the problem before and have a simple fix. You have paid extra for a pre built, get your value out of them.

 

[qEzt]

Yeah its cable problem, thanks paladin ill buy one and report how it goes

 

[qEzt]

Well i bought HDMI - miniHDMI, but it still doesnt work i dont know what to do

 

[qEzt]

I finally got it, problem was that one of GPU pins wasnt fully connected, I pushed it in, and it works!!