Windows 10 1703 installer throwing SYSTEM_PTE_MISUSE stop code

Rangan Das · Apr 7, 2017

I used the media creation tool to get myself a Windows 10 Creators Update ISO. Used the ISO (has install.esd) to upgrade Windows 10 flawlessly on my desktop just by mounting it and launching setup.exe.

However, when I tried doing so on my laptop (HP Pavilion 15-AB125AX, AMD A10 8700P, Radeon R7 M360, 16GB DDR3, 230GB system partition), it showed the SYSTEM_PTE_MISUSE BSOD right after the first reboot during install procedure. I was planning to update Windows 10 and keep all my files and apps intact.

It rebooted normally to my current Windows build and the installed showed the error code 0xC1900101 - 0x20017 and error message "The installation failed in the SAFE_OS phase with an error during BOOT operation"

Now, I downloaded another ISO (has install.wim) from Microsoft using the Microsoft Windows and Office ISO Download Tool from HeiDoc.net, used Rufus to make a bootable drive (MBR partition scheme for BIOS or UEFI, since I'm using the MBR partitioning scheme and legacy/non-UEFI boot mode on my laptop). Now, I plugged in the USB drive, rebooted from the USB drive, and the same issue persists. It shows the stop code, makes a minidump and reboots normally into my Windows 10 1607.

What is going wrong here?

Also, I heard that this is a driver issue, and so I removed all disconnected devices from the device manager. But if I plan to boot from a flash drive and do a clean install, why should the driver issue persist?

captaincharisma · Apr 7, 2017

i was able to do the update successfully on both my dell and lenovo laptop with no errors but i used the windows upgrade assistant

Rangan Das · Apr 7, 2017

captaincharisma :

I always keep the ISO to do in-place repair upgrades if things go south. So, I downloaded the ISO and trying it from there only.

Colif · Apr 7, 2017

Do you have latest BIOS? Sometimes the drivers are the USB you are using

are you installing over top of Win or doing a clean install? http://www.tenforums.com/tutorials/1950-windows-10-clean-install.html

Rangan Das · Apr 7, 2017

Colif :

I have the newest BIOS. However, I am going to try reinstall it right now. The last BIOS update provided support for Win10 1607 way after I had that build installed on my PC.

JamesSneed · Apr 7, 2017

Can you check the setuperr.log located in C:\$Windows.~BT\Sources\Panther This should help pinpoint the issue. This smells driver related.

Rangan Das · Apr 7, 2017

JamesSneed :

Unfortunately I deleted that directory. Let me try again and see. Last time I checked that, it failed to start some service that caused the issue. The service name has the "Utc" substring. I'm not sure of the name.

SgtScream · Apr 7, 2017

Just use 7zip or WinRAR, extract the dvd condense to USB and boot to it. If you have UEFI bios, you don't need any media creation tool. Just extract the installation media to the flash drive and boot to it.

Rangan Das · Apr 7, 2017

SgtScream :

It's not booting. However, build 1607 installer is booting. I contacted Microsoft support and they told me to wait till 11th April.

SgtScream · Apr 7, 2017

Rangan Das :

Did you prioritize or select UEFI USB in the bio's boot menu?

Rangan Das · Apr 7, 2017

SgtScream :

Yes, I did.
I can access the USB. I get the Press any key to boot from USB prompt. I hit enter. The windows logo shows, the loding circle below shows up, rotates 2-3 times, and then the BSOD occurs.

SgtScream · Apr 7, 2017

Rangan Das :

SgtScream :

Yes, I did.
I can access the USB. I get the Press any key to boot from USB prompt. I hit enter. The windows logo shows, the loding circle below shows up, rotates 2-3 times, and then the BSOD occurs.

Did you try a usb 2.0 port? Or a different usb port?

Rangan Das · Apr 7, 2017

SgtScream :

Rangan Das :

Did you try a usb 2.0 port? Or a different usb port?

Yes. I tried all 3 USB ports on the device. Both USB 3.2 and 2.0 ports. All gives the same issue.

Rangan Das · Apr 7, 2017

JamesSneed :

Tried again. This is what comes up in the setuperr

Code:

2017-04-07 19:08:00, Error                 CONX   Windows::Compat::Shared::UtcLogger::SetServiceState (643):   Error starting service: [1058].[gle=0x80070422]
2017-04-07 19:08:00, Error                 CONX   Windows::Compat::Shared::UtcLogger::Begin (112):   Error starting service: [0x80070422].[gle=0x80070422]
2017-04-07 19:21:09, Error                 SP     pSPRemoveUpgradeRegTree: failed to delete reg tree HKLM\SYSTEM\Setup\Upgrade[gle=0x00000005]
2017-04-07 19:22:07, Error                 CSI    00000001 (F) 80220008 [Error,Facility=FACILITY_STATE_MANAGEMENT,Code=8] #98835# from CWcmScalarInstanceCore::GetCurrentValue(options = 393216, status = '(null)', value = { type: 40972, bytes ( 12 ): 65006e002d00550053000000 })
[gle=0x80004005]
2017-04-07 19:23:11, Error                 CSI    00000002 (F) 80220008 [Error,Facility=FACILITY_STATE_MANAGEMENT,Code=8] #251501# from CWcmScalarInstanceCore::GetCurrentValue(options = 393216, status = '(null)', value = { type: 40972, bytes ( 12 ): 65006e002d00550053000000 })
[gle=0x80004005]
2017-04-07 19:23:33, Error      [0x080831] MIG    CSIAgent: Invalid xml format: FormatException: Component with display name: Plugin/{C939EC0F-2F56-4CE8-AF56-2336596A5FA7} already loaded __cdecl Mig::CMXEMigrationXml::CMXEMigrationXml(class Mig::CPlatform *,class UnBCL::String *,class UnBCL::XmlDocument *,class UnBCL::String *,class UnBCL::String *)
2017-04-07 19:26:52, Error      [0x0808fe] MIG    Plugin {526D451C-721A-4b97-AD34-DCE5D8CD22C5}: [shmig] Failed to get preferred homegroup with hr=0x80070490
2017-04-07 19:29:07, Error                        CSetupAutomation::Resurrect: File not found: C:\$WINDOWS.~BT\Sources\Panther\automation.dat[gle=0x00000002]
2017-04-07 19:29:07, Error                 SP     CSetupPlatform::ResurrectAutomation: Failed to resurrect automation: 0x80070002[gle=0x00000002]
2017-04-07 19:30:11, Error                 CONX   Windows::Compat::Shared::UtcLogger::SetServiceState (643):   Error starting service: [1058].[gle=0x80070422]
2017-04-07 19:30:11, Error                 CONX   Windows::Compat::Shared::UtcLogger::End (274):   Error starting service: [0x80070422].[gle=0x80070422]

SgtScream · Apr 7, 2017

Rangan Das :

SgtScream :

Yes. I tried all 3 USB ports on the device. Both USB 3.2 and 2.0 ports. All gives the same issue.

What's the exact make and model of the device you are trying to install windows on?

Rangan Das · Apr 7, 2017

SgtScream :

Rangan Das :

What's the exact make and model of the device you are trying to install windows on?

HP Pavilion 15-ab125ax
Specs: AMD A10-8700P APU with Radeon R6 GPU, discrete Radeon R7 M360 GPU, 16GB RAM, 1TB HDD using MBR partitioning scheme, 230GB system partition.

SgtScream · Apr 7, 2017

It could be data on the drive is corrupt and you might have to do a clean install.
You can try to clean the drive via diskpart, but make sure your data is backed up prior.
You'll have to boot to your windows installation media and open a command prompt from that:
https://www.tenforums.com/tutorials/2880-open-command-prompt-boot-windows-10-a.html

Then use that command prompt to use disport and clean the drive:
http://knowledge.seagate.com/articles/en_US/FAQ/005929en

Lastly, attempt the installation process again.

Rangan Das · Apr 7, 2017

SgtScream :

Well, my installation media is not booting. build 1703 setup is not booting, build 1607 is. So, I think it's a bug at Microsoft's end.

kingV89 · Apr 17, 2017

Hi the solution to this problem is just enter into the bios nd turn the TPM thevice of your motherboard to Hide. It works for me.

Windows 10 1703 installer throwing SYSTEM_PTE_MISUSE stop code

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