I got BSOD IRQL_NOT_LESS_OR_EQUAL and SYSTEM_SERVICE_EXCEPTION

[Mr_KoKa]

About two weeks ago I got BSOD IRQL_NOT_LESS_OR_EQUAL and I got one today, and two hours later again but SYSTEM_SERVICE_EXCEPTION this time.

There are always two dumps, one 500kb and another around a gig, and both telling different module when I analyze them in WhoCrashed.

On Fri 07.04.2017 19:51:47 your computer crashed
crash dump file: C:\Windows\Minidump\040717-8234-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14E7C0) 
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8014A6CD3F4, 0xFFFF8A007C0C5E50, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: ...

On Fri 07.04.2017 19:51:47 your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0) 
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8014A6CD3F4, 0xFFFF8A007C0C5E50, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
Bug check description: ...

So the bugcheck code and date match, only the module differs. And it was like this every crash AFAIK.

I'm making myself a memory testing usb drive right now and I will run it over night. Right now I'm attaching three memory dumps in a zip:
https://app.box.com/s/08svxikq6ikl82g4nytojw0fon3fuom2

 

[johnbl]

overall, I would suspect that your audio drivers are screwing each other up. I would reinstall the audio drivers and remove the old ones and disable any sound support that does not have a speaker connected to it.
You might also look to see if there is a BIOS update if you want to use a USB audio device.

0xC0000005 just means that a driver used a bad memory address.
in your case the debugger says that the windows kernel is corrupted in memory.
(20 errors)


suspect drivers:
AE USB Audio Driver-Lower (Samson)
\SystemRoot\system32\drivers\AESMAudL64.sys Wed May 7 10:48:08 2014

Creative Audio Driver:
\SystemRoot\system32\drivers\ctac32k.sys Wed Jul 2 01:38:22 2008

Samsung SSD Magician software was also running:
you might look for updates and firmware updates for ssd

machine info:
BIOS Version F3
BIOS Starting Address Segment f000
BIOS Release Date 04/26/2013
Manufacturer Gigabyte Technology Co., Ltd.
Product Name Z87X-UD4H
Processor ID c3060300fffbebbf
Processor Version Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
Processor Voltage 8bh - 1.1V
External Clock 100MHz
Max Speed 7000MHz
Current Speed 3900MHz

 

[Mr_KoKa]

overall, I would suspect that your audio drivers are screwing each other up. I would reinstall the audio drivers and remove the old ones and disable any sound support that does not have a speaker connected to it.
You might also look to see if there is a BIOS update if you want to use a USB audio device.

0xC0000005 just means that a driver used a bad memory address.
in your case the debugger says that the windows kernel is corrupted in memory.
(20 errors)


suspect drivers:
AE USB Audio Driver-Lower (Samson)
\SystemRoot\system32\drivers\AESMAudL64.sys Wed May 7 10:48:08 2014

Creative Audio Driver:
\SystemRoot\system32\drivers\ctac32k.sys Wed Jul 2 01:38:22 2008

Samsung SSD Magician software was also running:
you might look for updates and firmware updates for ssd

machine info:
BIOS Version F3
BIOS Starting Address Segment f000
BIOS Release Date 04/26/2013
Manufacturer Gigabyte Technology Co., Ltd.
Product Name Z87X-UD4H
Processor ID c3060300fffbebbf
Processor Version Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
Processor Voltage 8bh - 1.1V
External Clock 100MHz
Max Speed 7000MHz
Current Speed 3900MHz

I have uninstalled creative and samson drivers, and now samson mic is using microsoft's driver dated for 2016 (I don't know it is good or not, I don't even know where did I get AE drivers before, probably they come from SamsonDeck application), when I tried to install creative driver back it bsod, 3 times I tried, and the setup locked itself with a message that I need to reboot, so what I did was unpack exe and there was wdm folder and I have pointed to update drivers from this directory, it bsod once, then it installed correctly. I tried to uninstall it and try to installing it with samson unpluged/pluged in, but I couldn't get it to BSOD again.

Here are those 3 minidumps:
https://app.box.com/s/9r2bveuple8n8bk0mhbqzmrplm8ooqcf

I wonder if it was because of creative or because of samson mic on microsoft's drivers. If it will BSOD again then I will probably try to disconnect creative PCI card from mobo and try to use samson only. Then I will update bios. You can probably see it from minidumps but now it was BAD_POOL_CALLER, APC_INDEX_MISMATCH and SYSTEM_SERVICE_EXCEPTION again.