Windows 10 Creators Update BSOD 0xc000000e after update

[Aveeux]

I get problem BSOD 0xc0000009. I got it the first time of the update, managed to fix it, then tried to update it again, then still the same result. I'm back with 1607 right now. Can anyone help me with this?

Here is an image: https://ibb.co/imxoD5

 

[Colif]

So is PC working now or you stuck? Did PC offer update or did you find it yourself and run the upgrader?

Do this below if its stuck still - if you not stuick, can still run chkdsk
On another PC, download the Windows 10 media creation tool and use it to make a win 10 installer on USB << its just a boot disk hopefully

try running chkdsk /r on hdd
boot from installer, on 2nd screen after languages, choose repair this pc, not install
choose troubleshoot
choose advanced
choose command prompt
type chkdsk /f and press enter. Might take a while.

the only other fix I found that works is a fresh install
is there anything on C drive you want to rescue? try making this on another PC: http://www.howtogeek.com/howto/windows-vista/use-ubuntu-live-cd-to-backup-files-from-your-dead-windows-computer/

change boot order in BIOS so USB is first, hdd second
boot from installer
follow this guide: http://www.tenforums.com/tutorials/1950-windows-10-clean-install.html

when you reach the screen asking for licence, click "I don't have a key" and win 10 will continue to install and reactivate once finished

On the screen where you choose where to install win 10, if it gives you an error about GPT drives, delete all the partitions on the hdd and press next. If it still gives error, cancel out of the installer and restart PC and start installer again, it will accept next on that screen this time (some PC just need a restart here)

 

[aquielisunari]

I get problem BSOD 0xc0000009. I got it the first time of the update, managed to fix it, then tried to update it again, then still the same result. I'm back with 1607 right now. Can anyone help me with this?

Here is an image: https://ibb.co/imxoD5

http://troubleshooter.xyz/fix-boot-error-0xc000000e-selected-entry-not-loaded/ addresses the error code.

You can download https://www.microsoft.com/en-us/software-download/windows10 and unpack the iso to a USB drive if you don't have a a copy of 10.

 

[captaincharisma]

first, how are you installing the upgrade? are you getting it via windows update, the upgrade assistant, or did you put the ISO on a USB drive?

 

[Aveeux]

first, how are you installing the upgrade? are you getting it via windows update, the upgrade assistant, or did you put the ISO on a USB drive?

Official update from Windows. It notified me. I was able to access my pc again but reverted without the update.

 

[Aveeux]

I get problem BSOD 0xc0000009. I got it the first time of the update, managed to fix it, then tried to update it again, then still the same result. I'm back with 1607 right now. Can anyone help me with this?

Here is an image: https://ibb.co/imxoD5

http://troubleshooter.xyz/fix-boot-error-0xc000000e-selected-entry-not-loaded/ addresses the error code.

You can download https://www.microsoft.com/en-us/software-download/windows10 and unpack the iso to a USB drive if you don't have a a copy of 10.

As I said, I fixed it easily by reverting to old version. It's just that I can't push through with the update.

 

[aquielisunari]

I get problem BSOD 0xc0000009. I got it the first time of the update, managed to fix it, then tried to update it again, then still the same result. I'm back with 1607 right now. Can anyone help me with this?

Here is an image: https://ibb.co/imxoD5

http://troubleshooter.xyz/fix-boot-error-0xc000000e-selected-entry-not-loaded/ addresses the error code.

You can download https://www.microsoft.com/en-us/software-download/windows10 and unpack the iso to a USB drive if you don't have a a copy of 10.

As I said, I fixed it easily by reverting to old version. It's just that I can't push through with the update.

Understood. At which point you can proceed with the steps mentioned to hopefully fix the issue.

 

[Aveeux]

So is PC working now or you stuck? Did PC offer update or did you find it yourself and run the upgrader?

Do this below if its stuck still - if you not stuick, can still run chkdsk
On another PC, download the Windows 10 media creation tool and use it to make a win 10 installer on USB << its just a boot disk hopefully

try running chkdsk /r on hdd
boot from installer, on 2nd screen after languages, choose repair this pc, not install
choose troubleshoot
choose advanced
choose command prompt
type chkdsk /f and press enter. Might take a while.

the only other fix I found that works is a fresh install
is there anything on C drive you want to rescue? try making this on another PC: http://www.howtogeek.com/howto/windows-vista/use-ubuntu-live-cd-to-backup-files-from-your-dead-windows-computer/

change boot order in BIOS so USB is first, hdd second
boot from installer
follow this guide: http://www.tenforums.com/tutorials/1950-windows-10-clean-install.html

when you reach the screen asking for licence, click "I don't have a key" and win 10 will continue to install and reactivate once finished

On the screen where you choose where to install win 10, if it gives you an error about GPT drives, delete all the partitions on the hdd and press next. If it still gives error, cancel out of the installer and restart PC and start installer again, it will accept next on that screen this time (some PC just need a restart here)

I easily fixed it but only reverted to old windows 10 version.


I ran CHKDSK, and it seems to be all good.

I'm using a 120GB SSD for the OS

 

[Colif]

Try downloading the media creation tool. You can use it to update or you can use it to make an installer and then use installer to update - advantage to 2nd is if it fails, you only have to download the update files once. If updating through media creation tool fails, you have to download it all again. USB is only once.

 

[aquielisunari]

So is PC working now or you stuck? Did PC offer update or did you find it yourself and run the upgrader?

Do this below if its stuck still - if you not stuick, can still run chkdsk
On another PC, download the Windows 10 media creation tool and use it to make a win 10 installer on USB << its just a boot disk hopefully

try running chkdsk /r on hdd
boot from installer, on 2nd screen after languages, choose repair this pc, not install
choose troubleshoot
choose advanced
choose command prompt
type chkdsk /f and press enter. Might take a while.

the only other fix I found that works is a fresh install
is there anything on C drive you want to rescue? try making this on another PC: http://www.howtogeek.com/howto/windows-vista/use-ubuntu-live-cd-to-backup-files-from-your-dead-windows-computer/

change boot order in BIOS so USB is first, hdd second
boot from installer
follow this guide: http://www.tenforums.com/tutorials/1950-windows-10-clean-install.html

when you reach the screen asking for licence, click "I don't have a key" and win 10 will continue to install and reactivate once finished

On the screen where you choose where to install win 10, if it gives you an error about GPT drives, delete all the partitions on the hdd and press next. If it still gives error, cancel out of the installer and restart PC and start installer again, it will accept next on that screen this time (some PC just need a restart here)

I easily fixed it but only reverted to old windows 10 version.

I ran CHKDSK, and it seems to be all good.

I'm using a 120GB SSD for the OS

Colif's answer allowed you to update successfully? If so you can pick that answer as the solution.

For future reference there is also chkdsk /f and chkdsk /r or chkdsk /f /r


When someone else has this problem and searches here, you choosing the solution will allow them to quickly find the fix that worked for you.

 

[Jkjk822]

So is PC working now or you stuck? Did PC offer update or did you find it yourself and run the upgrader?

Do this below if its stuck still - if you not stuick, can still run chkdsk
On another PC, download the Windows 10 media creation tool and use it to make a win 10 installer on USB << its just a boot disk hopefully

try running chkdsk /r on hdd
boot from installer, on 2nd screen after languages, choose repair this pc, not install
choose troubleshoot
choose advanced
choose command prompt
type chkdsk /f and press enter. Might take a while.

the only other fix I found that works is a fresh install
is there anything on C drive you want to rescue? try making this on another PC: http://www.howtogeek.com/howto/windows-vista/use-ubuntu-live-cd-to-backup-files-from-your-dead-windows-computer/

change boot order in BIOS so USB is first, hdd second
boot from installer
follow this guide: http://www.tenforums.com/tutorials/1950-windows-10-clean-install.html

when you reach the screen asking for licence, click "I don't have a key" and win 10 will continue to install and reactivate once finished

On the screen where you choose where to install win 10, if it gives you an error about GPT drives, delete all the partitions on the hdd and press next. If it still gives error, cancel out of the installer and restart PC and start installer again, it will accept next on that screen this time (some PC just need a restart here)

I easily fixed it but only reverted to old windows 10 version.

I ran CHKDSK, and it seems to be all good.

I'm using a 120GB SSD for the OS

Colif's answer allowed you to update successfully? If so you can pick that answer as the solution.

For future reference there is also chkdsk /f and chkdsk /r or chkdsk /f /r


When someone else has this problem and searches here, you choosing the solution will allow them to quickly find the fix that worked for you.

No, what I think he's saying is he can easily start up his computer despite the recovery screen, but the update will have failed to install. The CHKDSK turns up no errors (says everything is good).

I am having this same error, the update downloads and installs fine, but upon restart, shows the error screen. I can still boot by going into the boot manager and selecting my bootable partition manually, but the update says it failed to install.

 

[captaincharisma]

it could also be the age of your hardware as to why it is acting this way. what are your PC specs. maybe see if there are any BIOS updates for your motherboard

 

[Jkjk822]

it could also be the age of your hardware as to why it is acting this way. what are your PC specs. maybe see if there are any BIOS updates for your motherboard

I have a pretty new Asus ROG GL502. I'm booting off a SSD with a separate HDD for data.

 

[johnbl]

the error code is a USB error
The device returned a data underrun error (defined for backward compatibility with the USB 1.0).

I would be looking at your BIOS date and the date of all of your USB devices and drivers
I would remove any old USB devices.
if you can change the memory dump type to kernel and provide a kernel memory dump
i can list the device table and tell you which device or driver causes the problem.

if you have some usb device that has built in firmware you might have to update the firmware to match the drivers.

 

[Jkjk822]

the error code is a USB error
The device returned a data underrun error (defined for backward compatibility with the USB 1.0).

I would be looking at your BIOS date and the date of all of your USB devices and drivers
I would remove any old USB devices.
if you can change the memory dump type to kernel and provide a kernel memory dump
i can list the device table and tell you which device or driver causes the problem.

if you have some usb device that has built in firmware you might have to update the firmware to match the drivers.

I unplugged my USB mouse and still got this error, however bypassing it as before let the update install normally somehow... (See https://superuser.com/questions/1201342/windows-10-creators-update-error-0xc000000e-on-restart/1201398#1201398)

 

[Jkjk822]

I get problem BSOD 0xc0000009. I got it the first time of the update, managed to fix it, then tried to update it again, then still the same result. I'm back with 1607 right now. Can anyone help me with this?

Here is an image: https://ibb.co/imxoD5

I fixed it by unplugging my USB mouse. It still threw the error but bypassing as you said let the update finish. Here's my post on it https://superuser.com/questions/1201342/windows-10-creators-update-error-0xc000000e-on-restart/1201398

Be sure to use the windows update assistant, as I couldn't push the update up through with normal windows update: https://support.microsoft.com/en-us/help/3159635/windows-10-update-assistant

 

[captaincharisma]

I get problem BSOD 0xc0000009. I got it the first time of the update, managed to fix it, then tried to update it again, then still the same result. I'm back with 1607 right now. Can anyone help me with this?

Here is an image: https://ibb.co/imxoD5

I fixed it by unplugging my USB mouse. It still threw the error but bypassing as you said let the update finish. Here's my post on it https://superuser.com/questions/1201342/windows-10-creators-update-error-0xc000000e-on-restart/1201398

Be sure to use the windows update assistant, as I couldn't push the update up through with normal windows update: https://support.microsoft.com/en-us/help/3159635/windows-10-update-assistant

sounds like it was a corrupt driver having to do with your mouse or USB drivers. out of the millions of different configurations PC computers have its not surprising to see problems like this especially with a major update like this.

 

[johnbl]

put the memory dump on a server like microsoft onedrive, share the files for public access and post a link.

looks like some type of kernel stack error.
you might confirm that the system was not overheated also.

it would be useful to see a kernel memory dump rather than a minidump. you would have to set the memory dump type to kernel and then reproduce the bugcheck.
the kernel memory dump will have more details about your USB subsystem and hardware.

you should also boot into bios and find the date and version of your bios. (you will want one newer than about april of 2013)

 

[Ransome]

I have the same issue! After countless download and install attempts- simply no luck..pc enterd the recovery screen after the first restart attempt when it tries to perform the actual update. Every time spent hours on this, mostly waiting for it.
Any simple solution other than clean install?

Edit: wait you managed to fix that? How exactly are you doing this bypass? And how did you got it working? Seems if I skip the Recovery Screen or resets windows comes up as before with Failed to Install in Windows Update History.

 

[Ransome]

This is what I am getting. How do I get to the boot override bypass or something andwhat do I do?

 

[johnbl]

you have to get to a windows command prompt then run the command
bcdedit /deletevalue {badmemory} badmemorylist

you can try and get into safe mode, command prompt
or get into bios, change the boot to allow you to boot off of a USB thumb drive that has a windows image on it, boot off the USB thumb drive, and get to a command prompt and try the command.

https://answers.microsoft.com/en-us/windows/forum/windows_10-update/error-code-0xc0000017-windows-10/e0254d53-b636-4af3-9bbb-12848c50dec3

This is what I am getting. How do I get to the boot override bypass or something andwhat do I do?

 

[LapsedPacifist]

I have the same issue! After countless download and install attempts- simply no luck..pc enterd the recovery screen after the first restart attempt when it tries to perform the actual update. Every time spent hours on this, mostly waiting for it.
Any simple solution other than clean install?

Edit: wait you managed to fix that? How exactly are you doing this bypass? And how did you got it working? Seems if I skip the Recovery Screen or resets windows comes up as before with Failed to Install in Windows Update History.

What worked for me is changing my BIOS to not use fast boot mode and then doing my update using the Windows 10 update assistant.

 

[Ransome]

I have the same issue! After countless download and install attempts- simply no luck..pc enterd the recovery screen after the first restart attempt when it tries to perform the actual update. Every time spent hours on this, mostly waiting for it.
Any simple solution other than clean install?

Edit: wait you managed to fix that? How exactly are you doing this bypass? And how did you got it working? Seems if I skip the Recovery Screen or resets windows comes up as before with Failed to Install in Windows Update History.

What worked for me is changing my BIOS to not use fast boot mode and then doing my update using the Windows 10 update assistant.

Hey, how did you do that exactly? Where is this "fast boot mode" located? The problem that I've had and solved was actually on an old PC of mine, really old motherboard and bios that I use for work: Phoenix Technologies 6.00 PG.
I am still curious about this, and would like to see this option myself.

I was able to fix this issue by doing the following solution, which I've also posted in my thread here quoting myself:

Resolution
1. Boot your computer into Windows.
2. Right-click the Start button and select Command Prompt (Admin).
3. Type bcdedit /enum all and press Enter.
4. You'll see a list of all the memory locations that have been deemed 'bad', this list can be cleared.
5. Type bcdedit /deletevalue {badmemory} badmemorylist and press Enter (type this verbatim, {badmemory} is not a placeholder for anything).
6. Close the Command Prompt window and restart your computer.

After these steps, I just installed the update again via USB (Media Creation Tool).

HOPE THIS HELPS!

 

[wdvsqq]

I have the same issue! After countless download and install attempts- simply no luck..pc enterd the recovery screen after the first restart attempt when it tries to perform the actual update. Every time spent hours on this, mostly waiting for it.
Any simple solution other than clean install?

Edit: wait you managed to fix that? How exactly are you doing this bypass? And how did you got it working? Seems if I skip the Recovery Screen or resets windows comes up as before with Failed to Install in Windows Update History.

What worked for me is changing my BIOS to not use fast boot mode and then doing my update using the Windows 10 update assistant.

This works for me as well. Thank you LapsedPacifist. Changing the BIOS to not use fast boot mode AND update using Windows 10 update assistant (a separate download from Microsoft). Using the Windows Update didn't work for me.