Random crashes follows by black screen and repeated audio

SkillR

Prominent
Apr 18, 2017
9
0
510
In the last one-two weeks i have a problem (mostly when gaming, but not only) that randomly my screen says there is no connection and after 1-3sec the audio is frozen and i need to restart the computer.

I updated the windows to the creators update and after i saw that the creashed don't stop i tried to clean install windows with the last version' but that dosen't help.

Sometimes even if i turn up the computer again, the screen still says that there is no connection and after couple times of restarts it finally get a signal.

I think its because the creators update or the new AMD drivers, but i don't know for sure
maybe it related to this thread? http://www.tomshardware.com/forum/id-3391257/frezze-ramdonly-black-screen.html

I also have 2 Minidump files in the download below.. it said "Caused By Driver": dxgkrnl.sys
https://mega.nz/#F!ilYnTLhY!SxgeDcpIUoUVbTGeyzyhCQ

Thanks for your help! (and sorry for my english..)
____________________________________________

PC specs:
i5 2400
gigabyte ga-p67a-d3-b3
Corsair 8Gb Kit (4G X2) CMX8GX3M2A1600C9 + Corsair 4Gb Kit (2G X2) CMX4GX3M2A1600C9 (already check them by mdsched.exe)
RX 480 gaming x
Seasonic PSU 620W
Acer xf240h (the screen)

 
Solution
Hi, I used WhoCrashed to view your dump files. Here's what it said:

On Tue 4/18/2017 3:07:09 PM your computer crashed
crash dump file: C:\Windows\Minidump\041817-8140-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xF654)
Bugcheck code: 0x116 (0xFFFF830C0FB87010, 0xFFFFF80DC8AEF654, 0x0, 0xD)
Error: VIDEO_TDR_ERROR
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys .
Google query: atikmpag.sys VIDEO_TDR_ERROR

On Mon 4/17/2017 1:41:42 PM your computer crashed
crash dump...

gardenman

Splendid
Moderator
Hi, I used WhoCrashed to view your dump files. Here's what it said:

On Tue 4/18/2017 3:07:09 PM your computer crashed
crash dump file: C:\Windows\Minidump\041817-8140-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xF654)
Bugcheck code: 0x116 (0xFFFF830C0FB87010, 0xFFFFF80DC8AEF654, 0x0, 0xD)
Error: VIDEO_TDR_ERROR
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys .
Google query: atikmpag.sys VIDEO_TDR_ERROR

On Mon 4/17/2017 1:41:42 PM your computer crashed
crash dump file: C:\Windows\Minidump\041717-7984-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xF654)
Bugcheck code: 0x116 (0xFFFFE78EE3BF0010, 0xFFFFF801276DF654, 0x0, 0xD)
Error: VIDEO_TDR_ERROR
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys .
Google query: atikmpag.sys VIDEO_TDR_ERROR
Both times it's apparently the video driver. Maybe you can try an updated version if available. If not, maybe an older version. [More Info]

Also, see this page: https://community.amd.com/thread/180166

If this doesn't help, write back and list everything you have tried and maybe someone else can jump in and help.
 
Solution

SkillR

Prominent
Apr 18, 2017
9
0
510


Seems like the problem is with the new AMD drivers
I just install 17.3.3 and no problems so far.

Big thanks for your help!