Dual monitor glitch

[Budee]

I downloaded the windows 10 update last summer. I upgraded from Win 7. Recently I had a problem and could not boot up. I reinstalled win10 and everything is pretty much fine with one minor annoyance. I use a screen capture utility called Screenpresso. I can't use it for my 2nd monitor. That monitor suddenly turns gray when I activate the program (you drag the area you want to capture). I also can't use a remote pc app on my adroid phone, chrome desktop remote. That app shows my main display, but the second one shows up as being a black screen.

It's the same hardware. These are the same programs I used before that were working fine. Anyone have a suggestion what is causing this?

 

[James Mason]

Have you tried the built in Snipping Tool?

Have you tried installing your graphics card drivers for window 10?

 

[Budee]

Have you tried the built in Snipping Tool?

Have you tried installing your graphics card drivers for window 10?

the built in windows tool does the same thing. And I have a Geforce gtx970 with the latest drivers. I just updated today.

 

[James Mason]

If you have graphics or driver issues, one of the most common fixes is a clean uninstall and removal of your graphics drivers.

To uninstall your drivers, first download and run Display Driver Uninstaller, and follow it's recommendations of booting into safe mode and ect.
(This is a direct download link so you don't grab the wrong version)
http://www.guru3d.com/files-get/display-driver-uninstaller-download,20.html

You'll download a compressed file called "[Guru3D.com]-DDU.zip"
Right click and choose extract.
Go into the folder and run the DDU v##.##.exe
This will extract more files to this folder.
Run Display Driver Uninstaller.exe
Choose Yes when it asks you to boot into SafeMode.
After you've rebooted into safe mode.
When DDU comes up, if it hasn't selected your GPU manufacturer (Nvidia/AMD/Intel) then choose it from the drop down list
Press the Clean and Restart option
If a window comes up asking to disable the Windows automatic installation of display drivers click yes.

After (or before removing the old drivers, just put the new ones on the desktop or somewhere handy) rebooting back into Windows, manually download the latest drivers from Nvidia or AMD, don't use auto detect, choose you GPU model and OS from the drop down lists.
Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
AMD: http://support.amd.com/en-us/download
Intel: http://www.intel.com/content/www/us/en/support/detect.html

 

[Budee]

If you have graphics or driver issues, one of the most common fixes is a clean uninstall and removal of your graphics drivers.

To uninstall your drivers, first download and run Display Driver Uninstaller, and follow it's recommendations of booting into safe mode and ect.
(This is a direct download link so you don't grab the wrong version)
http://www.guru3d.com/files-get/display-driver-uninstaller-download,20.html

You'll download a compressed file called "[Guru3D.com]-DDU.zip"
Right click and choose extract.
Go into the folder and run the DDU v##.##.exe
This will extract more files to this folder.
Run Display Driver Uninstaller.exe
Choose Yes when it asks you to boot into SafeMode.
After you've rebooted into safe mode.
When DDU comes up, if it hasn't selected your GPU manufacturer (Nvidia/AMD/Intel) then choose it from the drop down list
Press the Clean and Restart option
If a window comes up asking to disable the Windows automatic installation of display drivers click yes.

After (or before removing the old drivers, just put the new ones on the desktop or somewhere handy) rebooting back into Windows, manually download the latest drivers from Nvidia or AMD, don't use auto detect, choose you GPU model and OS from the drop down lists.
Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
AMD: http://support.amd.com/en-us/download
Intel: http://www.intel.com/content/www/us/en/support/detect.html

Thanks for your help. Unfortunately reinstalling the drivers didn't solve the glitch.