My screen freezes while gaming but i can still move my mouse

[Shicklin01]

I have a fairly new gaming pc (less than 5 months old) and havent had any problems to speak of so far. Recently though within the last week i have started to have problems where all 3 of my monitors would freeze up while gaming but i could still move my mouse around on the screen. the windows key and ctrl-alt-del and any other keyboard shortcuts don't work so i just have to do a hard reboot every time this happens. Any ideas on how to fix this and/or find the problem?

i5 6500
16gb Avexir ram
8gb XFX rx480
MSI b150m bazooka plus mobo

 

[Shicklin01]

I can also still hear the audio from the game and/or a video i have running on one of the other monitors

 

[Shicklin01]

I can also still hear the audio from the game and/or a video i have running on one of the other monitors

 

[Dutchpixel]

What is your PSU and OS?

 

[Shicklin01]

What is your PSU and OS?

windows 10 and corsair cx650m

 

[Dutchpixel]

What is your PSU and OS?

windows 10 and corsair cx650m

Did you try deleting drivers with DDU and reinstalling?

 

[Shicklin01]

I'll try to reinstall the drivers. i've done some more testing and found that it happens whenever i try to change the volume or plug in or unplug a pair of headphones or something so would that be the audio drivers? also i can control the computer like pause/play a youtube video but the screen is frozen and doesn't move i can only hear the audio

 

[Dutchpixel]

I'll try to reinstall the drivers. i've done some more testing and found that it happens whenever i try to change the volume or plug in or unplug a pair of headphones or something so would that be the audio drivers? also i can control the computer like pause/play a youtube video but the screen is frozen and doesn't move i can only hear the audio

What cable do you use to connect the monitor? Have you tried to disable Nvidia hd audio in device manager.

 

[Shicklin01]

I'm using an hdmi cable for my main monitor, an hdmi-dvi for my second, and a DVI for the third but I only game on the main monitor. Would nvidia have hd audio on my pc since I have an rx480? I have also found that this only seems to happen with Ubisoft games like rainbow six siege and far cry 4.

 

[Dutchpixel]

I'm using an hdmi cable for my main monitor, an hdmi-dvi for my second, and a DVI for the third but I only game on the main monitor. Would nvidia have hd audio on my pc since I have an rx480? I have also found that this only seems to happen with Ubisoft games like rainbow six siege and far cry 4.

Sorry i was confused with another post. If you have the latest drivers than check your temps with Afterburner/Rivatuner. Are you using the hdmi that came with the monitor?

 

[Shicklin01]

My temps are all good so I don't think that is a problem. When it freezes all 3 monitors freeze but i can move my mouse across all of them. I've been testing when it happens a bit and it happens whenever I click out of the game to do something else like pause a YouTube video or something and also when I try to change the volume with my mouse buttons

 

[Dutchpixel]

My temps are all good so I don't think that is a problem. When it freezes all 3 monitors freeze but i can move my mouse across all of them. I've been testing when it happens a bit and it happens whenever I click out of the game to do something else like pause a YouTube video or something and also when I try to change the volume with my mouse buttons

Do you have to force restart or does the game crash or close eventually. Because it only happens with ubisoft games i recommend opening a support ticket at ubi support. I think its software related.

 

[Shicklin01]

Yeah I think it is software related I'll have to look into that. I have to force restart my pc every time this happens