Hello. I am currently using a Toshiba laptop that originally ran windows 7.
I was resetting the entire computer while keeping personal files and during the reinstallation of windows 10 it was stuck on around 92% for a couple hours so I forced the power off. This is where the problem came.
When I turn the computer on, it shows the normal splash screen for the toshiba logo then goes straight to a blue screen menu which I assume is safe mode. And this is where I am stuck on and have no clue what to do.
When I press Continue(Exit and continue to Windows recover environment) it goes to the Toshiba splash screen then goes straight back to the blue menu.
When I press System Restore, Startup Repair, Command Prompt, and Go back to previous build buttons, they turn white and freeze. I waited a half hour each to see if it was just loading but it just froze even though I can still move my mouse. To get out of this I turn off the laptop and turn it back on to return to the blue menu.
I've tried to Reset this PC and I chose Keep my files and it says "no changes were made" when I chose Remove everything it freezes while turning white.
I do not care about my files at this point, I want to be able to access my desktop and play my usual games (as my goal)
I was resetting the entire computer while keeping personal files and during the reinstallation of windows 10 it was stuck on around 92% for a couple hours so I forced the power off. This is where the problem came.
When I turn the computer on, it shows the normal splash screen for the toshiba logo then goes straight to a blue screen menu which I assume is safe mode. And this is where I am stuck on and have no clue what to do.
When I press Continue(Exit and continue to Windows recover environment) it goes to the Toshiba splash screen then goes straight back to the blue menu.
When I press System Restore, Startup Repair, Command Prompt, and Go back to previous build buttons, they turn white and freeze. I waited a half hour each to see if it was just loading but it just froze even though I can still move my mouse. To get out of this I turn off the laptop and turn it back on to return to the blue menu.
I've tried to Reset this PC and I chose Keep my files and it says "no changes were made" when I chose Remove everything it freezes while turning white.
I do not care about my files at this point, I want to be able to access my desktop and play my usual games (as my goal)