My computer was acting really weird so I did a factory reset by going to settings> update and security> recovery> Get started> reset everything. So it went through the whole process and the reinstallization of windows with no interuptions. I was selecting my time zone and everything when I got an error message that read "Your PC ran into a problem and needs to restart. We're just collecting some error info then u can restart." The stop code was Driver_irql_not_less_or_equal and what went wrong mfewpk.sys. After it restarts like 2 or 3 times it says "It looks like windows didn't load correctly" and I have the options for "advanced repair options" and "restart my PC" Under Advamced options I have "continue" "use a device" "Troubleshooting" and "turn off your PC" Under Troubleshooting I have "Reset"---- (which when I try it, it says "there was a problem resetting your PC" )---- "System Restore" "system image recovery" "startup repair" "command prompt" "UEFI Firmware settings" and "startup setting"---(which I've tried going to and entering safe mode but it just makes my computer restart multiple times then the whole error cycle begins again)--- I believe I've tried everything so any suggestions would be appreciated.