Another, another constant BSOD thread...

n20capri

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So my PC is randomly crashing and it's getting really annoying. It did it originally when I had windows 7 - did the free upgrade to windows 10 and it continued. I don't remember when it started or remember if it was after any specific hardware addition either.

Recently did a fresh install with a new windows 10 home 64 install hoping to fix the issue. NOPE - still randomly rebooting. I also upgraded to an SSD drive and all new ram (upgraded from 6 to 16). Limited installs too. It started basically right away so I don't think it's software related. I see memory corruption in the mini dump but I don't really know how to read it - plus all memory is brand new.

I also had a slow boot issue with win 7 and after the win 10 upgrade - sometimes it took 30 minutes to reboot. That is now gone with the fresh install thankfully.

Computer is an HP Pavilion p6347c. When it's running it's smooth and smoking fast. The BSOD happens randomly too. It even happens when I'm at work not even using it! The last 4 mini dumps are attached. Reliability xml export is also attached. I can't see a pattern other than it looks like I get windows defender updates AFTER each crash. However there are defender updates everyday even when the computer doesn't crash so I don't know if that means anything.

Last 4 mini dumps attached as is the reliability xlm export.

www.mikemartinelli.com/minidump/072117-12468-01.dmp
www.mikemartinelli.com/minidump/072017-12593-01.dmp
www.mikemartinelli.com/minidump/071917-15500-01.dmp
www.mikemartinelli.com/minidump/071817-14812-01.dmp
www.mikemartinelli.com/minidump/Reliability.XML

I looked for a bios update but it doesn't look like there is anything new available. Also read about some possible video card issues related to BSOD's (mine is on-board) but no updates for that either. Thought about getting a new card but I'd hate to throw parts at it randomly.

I really thought the fresh install would solve the issue. :-(

Any help is appreciated.
Thanks,
Mike
 

gardenman

Splendid
Moderator
Hi Mike, I ran your dump files through the debugger and got the following results: https://pastebin.com/BQzxUFD7

I've hightlighted a few filenames below.

File: 072017-12593-01.dmp (Thu Jul 20 04:51:52.788 2017)
BugCheck: [PFN_LIST_CORRUPT (4E)] {2, 38a51, 41ffff, 1}
Probably caused by: memory_corruption (Process: bztransmit64.exe)

File: 071817-14812-01.dmp (Tue Jul 18 23:02:22.178 2017)
BugCheck: [KMODE_EXCEPTION_NOT_HANDLED (1E)] {ffffffffc0000005, fffff805cb3763a5, 0, 7802c6}
Probably caused by: memory_corruption (Process: bzfilelist.exe)

File: 071917-15500-01.dmp (Wed Jul 19 18:33:59.219 2017)
BugCheck: [PAGE_FAULT_IN_NONPAGED_AREA (50)] {ffff95a20903b020, 0, fffff8022a60a2dd, 2}
Probably caused by: memory_corruption (Process: bzserv.exe)

File: 072117-12468-01.dmp (Fri Jul 21 12:18:54.413 2017)
BugCheck: [PFN_LIST_CORRUPT (4E)] {2, 33b8ab, 41ffff, 1}
Probably caused by: memory_corruption (Process: bztransmit64.exe)

It appears to be software from https://www.backblaze.com/ causing all 4 of the crashes. Temporarily uninstall it and see if the problems still exist.
 

n20capri

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Interesting as I only recently installed backblaze - this BSOD thing has been happening for years. Hmmmmm.

I'll see what will happen - thanks for the look...



 

gardenman

Splendid
Moderator
If it doesn't help, post 5 or so new minidumps. There are experts on here that can read them and provide alot more information than I can.

Come to think of it, backblaze may not be the problem, even though it's odd to see 1 program listed in 4 dumps in a row. It could be hardware that backblaze is communicating with, such as network card. Wait for a better reply. Good luck.
 

gardenman

Splendid
Moderator
Hi, I ran the dump file(s) through the debugger and got the following information: https://pastebin.com/0iweTfN5

File: 072117-9687-01.dmp (Fri Jul 21 18:48:57.553 2017)
BugCheck: [PFN_LIST_CORRUPT (4E)] {2, 3bacee, 41ffff, 1}
Probably caused by: memory_corruption (Process: firefox.exe)

File: 072117-10765-01.dmp (Fri Jul 21 19:05:56.087 2017)
BugCheck: [PAGE_FAULT_IN_NONPAGED_AREA (50)] {ffffa0046e79d91c, 2, fffff803577244b0, 2}
Probably caused by: memory_corruption (Process: FortKnox.exe)

It seems to be happening with software that connects to or interfaces with the internet. This is where my knowledge is limited. It could be either the root of the problem is something like a network driver, or, it could be FortKnox itself. I'm not going to tell you to uninstall FortKnox because I have a feeling that won't help.

Manufacturer HP-Pavilion
Product Name AY614AAR-ABA p6347c

Hmm... I don't see any Win 10 drivers listed for PC on the HP website. https://support.hp.com/

Wait for someone else with more knowledge to reply. I can still read the dump files, but I don't want to just be making wild guesses.
 

n20capri

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Nah it's cool I appreciate it. I've been at this for a while so I'm not too optimistic! Fortknox is fairly new too so it's probably not that. I have noticed that when I'm on the internet it'll do it mostly. But other times not - and like I said sometimes when I'm not even using it!

The backblaze thing got me thinking though - I do notice one of my external drives clicking away once in a while but I've yet to notice if it's doing it when or right before a crash - I also notice my scanner kinda of "warms up" on each restart (crash restart or regular) - so I unplugged ALL of my external drives and also my printer and scanner while I was at it thinking maybe one of these devices doesn't want to play nice with my combo of hardware/software. I remember doing this years ago but that was to try to diagnose the super slow startups I was experiencing - never got anywhere with that but the backclaze thing got me thinking again so that's where I'm at now.

So far I've been editing a bunch of videos and playing around and it's not crashed. If I can go a couple days w/o a crash I start to plug in the devices one at a time to see what happens. Probably should have done this a while ago but like I said this thread was just jogging my memory again...

Thanks again for the advice...stay tuned...
 

n20capri

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Good deal thanks! I'll do that after my little experiment with unplugging everything. So far is hasn't rebooted since my post yesterday. I bet it's my 1TB external "My Book". I'll report back.

Thanks again,
Mike



 

n20capri

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HA - I think my computer knows when I'm "trying to fix it" because it always decides to be even more finicky! 5 minutes after my last post it crashed! :-(

I've since updated the LAN driver. So we'll see what happens THIS time! Stay tuned again!
 
remove
SUPERAntiSpyware\SASDIFSV64.SYS Thu Jul 21 16:03:00 2011
\C:\Program Files\SUPERAntiSpyware\SASKUTIL64.SYS Tue Jul 12 14:00:01 2011

it will just mess things up
--------
2010 bios version
pretty old machine. I looked at one bugcheck and it was in the file system.
I would run crystaldiskinfo.exe and see if the drive is reporting errors.

many of your windows 10 drivers will not work correctly with this old bios.
see if there is any bios update you can install along with the matching motherboard drivers.
 

n20capri

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I looked for a newer bios version and couldn't find anything. The drive is a new SSD unit. I had the same problem with the old HDD too. I'm have no problems removing Super anti spyware either. I was having problems with malware bytes before...

I'll see if the LAN driver does anything first.
Thanks for all the suggestions.

Mike
 
the windows debugger complains about memory corruption on all of the current windows build. this started when windows 10 started doing In memory compression. The debugger just does not handle it correctly. I would suspect old drivers might have certain problems also.
---------------
look for updates to the sata drivers or if you have two sata controllers try the slower controller that is supported by the CPU chipset.

the bugcheck for the page file entry shows that the reference count underflowed below zero.
so I would guess something corrupted the data or it is a driver problem.
if you have the same problem with two different boot drives then I would suspect the sata controller or the bios. moving to a different controller can help to determine if the problem persists.

(the old antispyware program can cause strange delays and problems with network drivers)



 

Colif

Win 11 Master
Moderator


Ahh, I remember you said you were getting memory corruption, It never clicked this is what you mean. I had taken it to mean the drivers were the reason it reported that. I wonder if they going to fix that as its deceiving, people think it means ram and go off checking that when a lot of BSOD are software related.

Good to have someone who knows what they reading in here :)
 

Colif

Win 11 Master
Moderator
I don't know where you where you would get sata drivers for the board, there aren't any win 8 or win 10 drivers for PC - https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-p6300-desktop-pc-series/4079858/model/4120615 which makes it difficult to update. I suspect the 2010 drivers John sees are the newest available as most on web site are from 2009.

You could always reinstall win 7 on PC again, there are drivers for it at least. If you know the win 7 key you used to upgrade to win 10, it will still work provided its the only install on PC.

Dumps might help but only if they show something new.
 

n20capri

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Well still no progress. I setup the computer to auto-login while I was on vacation...of course it crashed. Here are the dumps for the time I was away.

www.mikemartinelli.com/minidump/072917-12875-01.dmp
www.mikemartinelli.com/minidump/072917-12156-01.dmp
www.mikemartinelli.com/minidump/073017-9968-01.dmp
www.mikemartinelli.com/minidump/073117-9921-01.dmp
www.mikemartinelli.com/minidump/073117-9218-01.dmp
www.mikemartinelli.com/minidump/080117-8875-01.dmp
www.mikemartinelli.com/minidump/080217-12562-01.dmp
www.mikemartinelli.com/minidump/080317-11218-01.dmp
www.mikemartinelli.com/minidump/080317-10359-01.dmp

Just to recap the issue and things I've tried:

Been doing this for a while...(HP Pavilion p6347c - yes I realize it's old - but it's smokin' fast and runs great in between BSOD's! lol)

Did this with the original install of Windows 7
Continued to do it after the free Windows 10 upgrade
Recently I upgraded all of the ram (went from 6gigs to 16gigs) and also an SSD drive - continued to crash after that
Clean wipe with a new fresh Windows 10 install - no change.
Upgraded NIC drivers (per this thread) - no change.
Ran with no external drives or printer or scanner to try to eliminate hardware issues - continued to crash.
Did a windows memory diagnostic test today - came back clean
Rebooting issue seems to be way more frequently lately - but before latest upgrades. The more frequent crashing sort of got me annoyed and thus the upgrades

Rebooted 7 times today alone:
12.01am
1.09am
5.54am
2.34pm
3.20pm
5.35pm (while using)
6.50pm (while using)

Just thinking out loud here - At one point I purchased an internal 5tb Toshiba drive that I initially tried to get running externally but I couldn't get it working. Turns out I believe the problem was the usb hub I was using. As soon as I put it inside it worked fine. I don't seen any driver issues with any of my USB tuff - but could this hub be causing the issue? Had the hub before the Toshiba so it wasn't like that's when it started...as mentioned in the beginning of the thread I don't even remember there being a specific hardware item that might have started it.

Thanks!
Mike




 

gardenman

Splendid
Moderator
You said you ran a memory diagnostic test, have you also tried memtest86 yet? It is a better test. It *appears* you have 4 RAM sticks of 4GB each for a total of 16 (I could be wrong about that). It's best to test them 1 stick at a time. That could take all day with 4 sticks of RAM. With memtest86, any errors means the memory is bad.

You mentioned reboots, what do you mean by that? Is is a BSOD then a reboot? Or just a sudden reboot (out of nowhere)?

I'm sure others can help you better than myself, here's the general info from the debugger in case it's needed: https://pastebin.com/eVRp48Kg

File: 073117-9921-01.dmp (Mon Jul 31 08:13:28 2017)
BugCheck: [IRQL_NOT_LESS_OR_EQUAL (A)] {ffffa2883991a204, 2, 1, fffff802b28fc383}
Probably caused by: memory_corruption (Process: bzfilelist.exe)

File: 080117-8875-01.dmp (Tue Aug 1 00:52:43 2017)
BugCheck: [IRQL_NOT_LESS_OR_EQUAL (A)] {1, ff, 86, fffff8005486c9ff}
Probably caused by: win32kbase.sys (Process: BlueIris.exe)

File: 080217-12562-01.dmp (Wed Aug 2 22:54:24 2017)
BugCheck: [MEMORY_MANAGEMENT (1A)] {411, ffffce7e6c6080b8, 810000015b491874, ffff940491ae20b8}
Probably caused by: memory_corruption (Process: bzbui.exe)

File: 080317-11218-01.dmp (Thu Aug 3 19:06:37 2017)
BugCheck: [PFN_LIST_CORRUPT (4E)] {2, 3f6bef, 41ffff, 1}
Probably caused by: memory_corruption (Process: firefox.exe)

File: 072917-12156-01.dmp (Sat Jul 29 19:18:44 2017)
BugCheck: [SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)] {ffffffffc0000005, fffff801d4cff80e, ffffbc804fbefe98, ffffbc804fbef6e0}
Probably caused by: memory_corruption (Process: System)

File: 072917-12875-01.dmp (Sat Jul 29 08:58:46 2017)
BugCheck: [SYSTEM_SERVICE_EXCEPTION (3B)] {80000003, fffff80fdca8fa75, ffffa3804cc71600, 0}
Warning: Unable to verify timestamp for: atikmdag.sys
Warning: Unable to verify timestamp for: atikmpag.sys
Probably caused by: memory_corruption (Process: dwm.exe)

File: 073017-9968-01.dmp (Sun Jul 30 19:05:24 2017)
BugCheck: [CRITICAL_PROCESS_DIED (EF)] {ffff98827b6967c0, 0, 0, 0}
Probably caused by: ntkrnlmp.exe (Process: svchost.exe)

File: 073117-9218-01.dmp (Mon Jul 31 11:10:33 2017)
BugCheck: [UNEXPECTED_KERNEL_MODE_TRAP (7F)] {8, ffffca0180c21af0, 8563a358, fffff807b4865c1d}
Probably caused by: memory_corruption (Process: svchost.exe)
Some of the drivers are really old, maybe Colif can help with that. One of the crashes was a video driver (Jul 29th 8:58) and that driver is from Jan 13 2015.

johnbl knows alot more than I do about crash dumps, hopefully he chimes in too.
 

n20capri

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I've not tried memtest86. Yes 4 sticks of 4 recently replaced 3 sticks of 2. Basically I see it freeze then instantly to a black screen, instantly to the windows whoops we ran into an issue we are running some tests screen - once it hits 100% it reboots as normal.

Backblaze and Blue Iris are newer programs so I don't think they are the root cause to the BSOD. FF I've been using but recently started using Chrome - does the same thing when using that. And as mentioned it will do it randomly when not even using the computer as seen by the logs while away.

I'll take a look at memtest86 next.
 

Colif

Win 11 Master
Moderator
ahcix64s.sys (dated Fri Apr 4 2008) - AMD AHCI Compatible Controller Driver for Windows
fortknoxfw.sys (Dated Tue Dec 23 2014) - Fortknox Personal Firewall - I would remove or replace, its only going to cause problems
atikmpag.sys (Dated Tue Jan 13 2015) - ATI GPU Drivers, update these, previously mentioned in an error
Update realtek sound drivers (from 2012)

May not be able to upgrade top driver but rest should have newer. remove otherwise
 

n20capri

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Thanks - correct, couldn't find top driver...But I was able to update sound drivers...

RE: ATI - I found some people using a 13.x version but AMD site says:
"Driver support for these products under Windows® 8.1 and Windows® 10 is only available via Windows Update. Please enable Windows Update to allow it to automatically detect and install display driver version 8.970.100.9001"

...And that's the driver I'm currently using...I downloaded 13.4 beta but yet to install. Thoughts?
 

Colif

Win 11 Master
Moderator
Which ATI GPU are you running? there are two driver variants now, one for current GPU and one for what ATI call legacy... the legacy drivers don't get updated anymore unless ATI adds a new family of drivers to the list classified as legacy

is it hd 4000 series?
AMD says version 13.1 was the latest full release of the software suite for HD 4000 series for Windows 8. On that driver download page (for Legacy Devices), they have 13.1 as the stable release and 13.4 as a Beta release.

https://www.tenforums.com/graphic-cards/39558-amd-hd-4000-series-graphics-windows-10-a.html

Seems to me all your parts are getting too old and easiest way to avoid bsod is to buy a new PC.