Windows 10 Update Service Corruption

[networkmage]

Hello - I need suggestions before I give up and buy a new computer.

2 days ago I discovered a "backdoor.PHP" virus on my computer that surprisingly, Norton failed to find but windows defender did find. The signs that led to the suspicion of malware were the win updater service not functioning and Norton's definitions updater also failing for no reason and quite suddenly.

I was able to determine that I got this virus from downloading a backed up website .gz file from my web hosting server that was a Wordpress install. That led me to discover that the Wordpress website was hacked and had a string of code just waiting there to be downloaded to my local machine.

So, this backdoor virus corrupted my windows updater amongst other things and I have no idea the extent of compromise yet, as you know these kinds of malware enable someone to actually log and access my computer remotely.

So I did a clean install of Win 10 on the local computer, and that DID NOT resolve the windows updater service corruption. So I am thinking the hacker somehow placed this malware in the computer's firmware..maybe the AMD video card..and it survived the clean reinstall.

Any other ideas before I buy another expensive system?

 

[captaincharisma]

there is no way they can place malware in the firmware. if you did a clean install by formatting your HDD and not simply reinstalling windows keeping all your files there should be no traces of it

 

[networkmage]

Yes I did complete reinstall, everything deleted. yet the updater is still corrupt. I also performed all standard troubleshooting protocols in windows too.