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32-bit to 64-bit OS

I have a friend who's struggling to upgrade his computer from a 32-bit to a 64-bit edition of windows. He's already tried using the windows media tool several times. Could anyone provide me a step-by-step guide on how to fix it for him?

specs are ;
OS: Windows 10 pro
CPU: Intel Core 2 Duo E7500 @ 2.93GHz
RAM: 4GB Single-Channel DDR3 @531MHz
GPU: 1024MB ATI AMD Radeon HD5450 (ATI AIB)
HDD: 298 GB WD

Attached to this is the screenshot he sent me
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  1. Sorry about the screenshot bit, I forgot to take it away, as I asked the same question over at the LTT Forums too
  2. Best answer
  3. Thank you, I will tell him to try it immediately
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