Computer keeps crashing while playing games.

john_greek

Prominent
Sep 7, 2017
2
0
510
So recently my computer started crashing and restarting out of sudden while playing games (or when under heavy load i guess). When i play elder scrolls online my computer crashes almost always sometimes after just 5 mins and other times after an hour or two. I tried making a clean install of my drivers but the crashes kept coming. Moreover about two days ago i upgraded from windows 7 to windows 10 but the crashes kept coming. Yesterday i run memtest overnight but it found no errors in my ram. Today i tried running 3dmark and during the fire strike benchmark my computer crashed like before even thought i was able to run it 2 times to the end after the restart.

My system:
OS: Windows 10
CPU: AMD FX-6300 (no overclock)
GPU: GTX 1060 6GB
RAM: 8GB
Motherboard: GA-78LMT-S2P

Here is one of the crash dumps i got yesterday:
************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 8 Kernel Version 15063 MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Machine Name:
Kernel base = 0xfffff803`91e03000 PsLoadedModuleList = 0xfffff803`9214f5c0
Debug session time: Wed Sep 6 13:05:49.708 2017 (UTC + 3:00)
System Uptime: 0 days 0:00:04.410
Loading Kernel Symbols
..

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

.............................................................
.....
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, ffffaf0d90aa18f8, 0, 0}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffaf0d90aa18f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

STACK_TEXT:
ffff9f01`0e6fe5b0 fffff803`9221acdd : 00000000`00000000 ffffaf0d`90aa18d0 fffff803`92142660 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x7b
ffff9f01`0e6feae0 fffff803`9205f758 : ffffaf0d`90aa18d0 00000000`00000000 00000000`00000000 ffffaf0d`90ee07c0 : nt!WheapCreateTriageDumpFromPreviousSession+0x2d
ffff9f01`0e6feb10 fffff803`9206026b : fffff803`92142600 fffff803`92142600 fffff803`92142660 fffff805`94862fb0 : nt!WheapProcessWorkQueueItem+0x48
ffff9f01`0e6feb50 fffff803`91e40ca8 : 00000000`00000000 ffffaf0d`90ee07c0 fffff805`94862fb0 ffffaf0d`90e54078 : nt!WheapWorkQueueWorkerRoutine+0x2b
ffff9f01`0e6feb80 fffff803`91edfac7 : ffff9f01`0e56e180 00000000`00000080 ffffaf0d`8f226540 ffffaf0d`90ee07c0 : nt!ExpWorkerThread+0xd8
ffff9f01`0e6fec10 fffff803`91f749e6 : ffff9f01`0e56e180 ffffaf0d`90ee07c0 fffff803`91edfa80 00000000`00000000 : nt!PspSystemThreadStartup+0x47
ffff9f01`0e6fec60 00000000`00000000 : ffff9f01`0e6ff000 ffff9f01`0e6f9000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME: AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP: 0

IMAGE_VERSION:

FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_BUS_PRV

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x124_authenticamd_processor_bus_prv

FAILURE_ID_HASH: {6fd7875b-9a1b-9e09-d6d6-816026a875c8}

Followup: MachineOwner
 

Darkvillain

Honorable
Sep 7, 2017
249
1
10,865
In the crash report it mentions your AMD_PROCESSOR_BUS_PRV multiple times, would be wise to believe it has something to do with your processor, I recommend keeping a tab open to monitor your temps of your computer while you game, watch to see if the temperature rises too high while playing (Anything over 95 is too high). Also while monitoring this, you might as well keep an eye on your RAM to make sure there isn't a memory leak in your game, you can see this if your ram keeps climbing up and up until it eventually crashes the computer.
 

john_greek

Prominent
Sep 7, 2017
2
0
510


So yesterday i was monitoring my system as you said while playing eso and for some reason i didn't get a crash after 1,5 hours of playtime. Same thing this morning. My temps were not getting above 50C and my ram got at max 7500mb. However 5 mins ago as i was playing my computer crashed in the same manner again. My temps were not high and my ram usage was at about 7gbs. I have absolutely no idea what might be causing this. How can i fix it?