I have problems installing Windows 10 (and almost any other operating system) on my new freshly built Ryzen PC. The specs of the machine are:
I’ve read similar threads where people suspect hardware problems, so here are my attempts to fix or diagnose the issue:
1. Clean the contacts. Checked both MB slots and RAM pins - no dust or oxidation.
2. Remove one RAM stick. Installation succeeds, system is stable under various loads (two days of gaming, browsing, heavy math computations, benchmarks, stability tests etc.)
3. Try other slots. I tried ALL 12 possible memory placements for two sticks, and it happened, that no matter where I put the memory modules, two 8GB sticks don’t work, while one 8GB stick does work.
4. Try reducing memory frequency. Set the frequency to 2400 and 2133MHz with no effect.
5. Check the memory. Checked each stick separately, then both together with Memtest86 - over 9 passes and no errors.
6. Remove all unnecessary hardware. Assembled a minimal setup with just MB, CPU and graphics card - but nothing changed.
7. Reset CMOS battery. Removed battery for 10 sec, 1 min, 10 min at various stages of my shenanigans - no effect.
8. Install Windows 7. At the end of installation it just suddenly rebooted and corrupted the disk partition, so I should repartition the hard drive using another PC.
9. Install Linux. Linux Mint 18.3 Live USB displayed “Unknown hardware!” error in the terminal and frozen.
10. Try another memory Installed 2x8GB kit G.Skill Ripjaws 4 Blue DDR4 3000MHz (F4-3000C15D-16GRBB) with no effect.
11. Try single 16GB stick. Installed TEAM Elite DDR4 2400MHz (TED416G2400C1601), which is also in both Asus and TEAM QVL lists - no effect.
12. Try another motherboard. Took MSI X370 Gaming Plus, but the problems were still the same, so I returned it back to the store.
13. Install Windows 8.1. Oh, magic! It successfully installed, addressed all 16GB of RAM, utilized all 16 CPU cores and stably worked for two days under various loads, benchmarks, tests etc. AIDA64 report also didn’t show any strange things at the first glance. I was ready to leave it, but unfortunately it does not support other software I need.
14. Install newer Linux. Installed Ubuntu 17.04 with kernel 4.10, but it also failed with error “ACPI Error: Needed [Integer/String/Buffer], found [Region] 0xFFFF...”. However after booting with “acpi=off” parameter, it started and successfully installed the OS, but detected only one CPU core and had problems with Wi-Fi connection (but it’s a usual thing, so I guess, it’s solely Ubuntu’s problems)
15. Bring the PC to the service. Guys from the local store, where all this crapware was bought, briefly checked the PC and said that each component is OK, and this is incompatibility problem, not a warranty case. Guys from another third-party service checked the PC and also said that each component individually is OK, but they also didn’t managed to install Windows 10.
16. RMA the CPU, mobo etc. The store refuses to RMA my hardware, “because the stickers on the boxes were cut”, and it’s not in marketable condition anymore.
Additional information:
CPU: AMD Ryzen 7 1700X
MB: Asus Prime B350M-A (BIOS ver. 0806)
RAM: Kingston HyperX Fury DDR4 2666MHz 2x8GB (HX426C15FBK2/16)
GPU: Nvidia GeForce GTX 970
PSU: Corsair RM550x
SSD: Samsung 850 EVO 500GB
HDD: Western Digital Red 2TB
TP-Link N900 Wireless PCI-E card.
IRQL_NOT_LESS_OR_EQUAL (x1)
DRIVER_IRQL_NOT_LESS_OR_EQUAL (x2)
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (x6)
KMODE_EXCEPTION_NOT_HANDLED (x2)
BAD_POOL_HEADER (x1)
KERNEL_SEQURITY_CHECK_FAILURE (x2)
CRITICAL_PROCESS_DIED (x1)
UNXEPECTED_KERNEL_MODE_TRAP (x1)
0xC000021A (x1)
I’ve read similar threads where people suspect hardware problems, so here are my attempts to fix or diagnose the issue:
1. Clean the contacts. Checked both MB slots and RAM pins - no dust or oxidation.
2. Remove one RAM stick. Installation succeeds, system is stable under various loads (two days of gaming, browsing, heavy math computations, benchmarks, stability tests etc.)
3. Try other slots. I tried ALL 12 possible memory placements for two sticks, and it happened, that no matter where I put the memory modules, two 8GB sticks don’t work, while one 8GB stick does work.
4. Try reducing memory frequency. Set the frequency to 2400 and 2133MHz with no effect.
5. Check the memory. Checked each stick separately, then both together with Memtest86 - over 9 passes and no errors.
6. Remove all unnecessary hardware. Assembled a minimal setup with just MB, CPU and graphics card - but nothing changed.
7. Reset CMOS battery. Removed battery for 10 sec, 1 min, 10 min at various stages of my shenanigans - no effect.
8. Install Windows 7. At the end of installation it just suddenly rebooted and corrupted the disk partition, so I should repartition the hard drive using another PC.
9. Install Linux. Linux Mint 18.3 Live USB displayed “Unknown hardware!” error in the terminal and frozen.
10. Try another memory Installed 2x8GB kit G.Skill Ripjaws 4 Blue DDR4 3000MHz (F4-3000C15D-16GRBB) with no effect.
11. Try single 16GB stick. Installed TEAM Elite DDR4 2400MHz (TED416G2400C1601), which is also in both Asus and TEAM QVL lists - no effect.
12. Try another motherboard. Took MSI X370 Gaming Plus, but the problems were still the same, so I returned it back to the store.
13. Install Windows 8.1. Oh, magic! It successfully installed, addressed all 16GB of RAM, utilized all 16 CPU cores and stably worked for two days under various loads, benchmarks, tests etc. AIDA64 report also didn’t show any strange things at the first glance. I was ready to leave it, but unfortunately it does not support other software I need.
14. Install newer Linux. Installed Ubuntu 17.04 with kernel 4.10, but it also failed with error “ACPI Error: Needed [Integer/String/Buffer], found [Region] 0xFFFF...”. However after booting with “acpi=off” parameter, it started and successfully installed the OS, but detected only one CPU core and had problems with Wi-Fi connection (but it’s a usual thing, so I guess, it’s solely Ubuntu’s problems)
15. Bring the PC to the service. Guys from the local store, where all this crapware was bought, briefly checked the PC and said that each component is OK, and this is incompatibility problem, not a warranty case. Guys from another third-party service checked the PC and also said that each component individually is OK, but they also didn’t managed to install Windows 10.
16. RMA the CPU, mobo etc. The store refuses to RMA my hardware, “because the stickers on the boxes were cut”, and it’s not in marketable condition anymore.
Additional information:
CPU temperature seems to be fine, as it never raised above 56 degrees under 100% load
Chipset temperature is also fine at ~30 degrees all the time
PSU outputs correct voltages, as motherboard and guys from the service told me.
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