Windows 10 Home N - Computer Won't Recognize LGV20 - LGE Android Net MTP Error

[rpaape]

Hi, My LGV20 is working perfectly and is recognized by other computers.

I go to Microsoft Page and download the MTP driver.
I go to LG Page and install the universal USB LG mobile phone driver, and it says that I don't have the MTP driver installed.

I have spoken to MSFT support. LG support. Reinstalled all drivers. I have no idea what to do.


The phone charges (original LG cable) when plugged in. In device manager, under "other devices" it has an error (code 28) for "LGE Android Phone". When I attempt to update the driver (manually), it says "the install class is not present or is invalid."

Thanks!!!

 

[rgd1101]

MERGED QUESTION
Question from rpaape : "LGV20 - Computer Won't Recognize - Windows 10 N - LGE Android Net MTP Error"

Hi, My LGV20 is working perfectly and is recognized by other computers.

I go to Microsoft Page and download the MTP driver.
I go to LG Page and install the universal USB LG mobile phone driver, and it says that I don't have the MTP driver installed.

I have spoken to MSFT support. LG support. Reinstalled all drivers. I have no idea what to do.


The phone charges (original LG cable) when plugged in. In device manager, under "other devices" it has an error (code 28) for "LGE Android Phone". When I attempt to update the driver (manually), it says "the install class is not present or is invalid."

Thanks!!!

 

[rgd1101]

MERGED QUESTION
Question from rpaape : "LGV20 - Computer Won't Recognize - Windows 10 N - LGE Android Net MTP Error"

Hi, My LGV20 is working perfectly and is recognized by other computers.

I go to Microsoft Page and download the MTP driver.
I go to LG Page and install the universal USB LG mobile phone driver, and it says that I don't have the MTP driver installed.

I have spoken to MSFT support. LG support. Reinstalled all drivers. I have no idea what to do.


The phone charges (original LG cable) when plugged in. In device manager, under "other devices" it has an error (code 28) for "LGE Android Phone". When I attempt to update the driver (manually), it says "the install class is not present or is invalid."

Thanks!!!

If it is recognized by all computers except one, the problem is on the one computer and not the phone. So it would not be a problem we could assist with in this forum (since it is smartphone issues).

Advice for where to go for help, then?

You can post in the Laptop forum here, if it is a laptop, or there is a computer forum on the Tom's Hardware site.