Toshiba pro help.

[mickey42304]

I have a toshiba 4K UHD t.v. (number model 49l621u) and I'm trying to connect it to my ps4 pro, I've updated everything, factory factory reset my pro, got a new priumum hdmi cord, put it in the arc spot, but nothing seems to be working. Am I missing something?

 

[helpstar]

Did you try other HDMI ports?

 

[mickey42304]

Did you try other HDMI ports?

I have tried all three ports, it is currently in my HDMI (ARC) port.

 

[helpstar]

update your TV´s firmware

update your PS4 pro

It´s a known bug
http://www.forbes.com/sites/johnarcher/2016/11/13/ps4-pro-suffering-widespread-tv-connection-failures-and-everyone-is-blaming-everybody-else/#597582543662

try setting hdcp 2.2 to 1.4 in the PS4 pro, if a firmware update is not working