BSOD Memory Dump Help please

Status
Not open for further replies.

d8white

Prominent
Oct 30, 2017
1
0
510
PC has been randomly restarting and I am not familiar with analyzing the memory dumps.

I have posted the dump info below and was hoping someone could please help me with it to determine what I need to do to fix the issue?

kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffff960fac035038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING: 10.0.16299.19 (WinBuild.160101.0800)

DUMP_TYPE: 2

BUGCHECK_P1: 0

BUGCHECK_P2: ffff960fac035038

BUGCHECK_P3: 0

BUGCHECK_P4: 0

BUGCHECK_STR: 0x124_AuthenticAMD

CPU_COUNT: 4

CPU_MHZ: a87

CPU_VENDOR: AuthenticAMD

CPU_FAMILY: 15

CPU_MODEL: 65

CPU_STEPPING: 1

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

ANALYSIS_SESSION_HOST: LAPTOP-FMUQIJBF

ANALYSIS_SESSION_TIME: 10-30-2017 10:56:49.0376

ANALYSIS_VERSION: 10.0.16299.15 amd64fre

STACK_TEXT:
ffffd208`9105a5b0 fffff803`920c7635 : ffff960f`a906f700 ffff960f`ac035010 ffff960f`a90e53d0 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x7b
ffffd208`9105aae0 fffff803`91f173d8 : ffff960f`ac035010 00000000`00001000 fffff805`00000000 ffffd208`9105aae0 : nt!WheapCreateTriageDumpFromPreviousSession+0x2d
ffffd208`9105ab10 fffff803`91f17efb : fffff803`91fe8d20 fffff803`91fe8d20 ffff960f`a90e53d0 fffff805`437171e0 : nt!WheapProcessWorkQueueItem+0x48
ffffd208`9105ab50 fffff803`91cf0835 : ffff960f`a90e53d0 ffff960f`a906f700 fffff805`00000000 ffff960f`00001000 : nt!WheapWorkQueueWorkerRoutine+0x2b
ffffd208`9105ab80 fffff803`91d794e7 : ffffa881`86c4cbc0 00000000`00000080 ffff960f`a90b1040 ffff960f`a906f700 : nt!ExpWorkerThread+0xf5
ffffd208`9105ac10 fffff803`91dfeef6 : ffffa881`86c40180 ffff960f`a906f700 fffff803`91d794a0 00000000`00000000 : nt!PspSystemThreadStartup+0x47
ffffd208`9105ac60 00000000`00000000 : ffffd208`9105b000 ffffd208`91055000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


THREAD_SHA1_HASH_MOD_FUNC: 26acd050bd9f055d0a04825d57b9e0e6be9c1a07

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: e1ca14ad460db17fee32f4b133c79439b72309bb

THREAD_SHA1_HASH_MOD: 30a3e915496deaace47137d5b90c3ecc03746bf6

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME: AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP: 0

STACK_COMMAND: .thread ; .cxr ; kb

FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_BUS_PRV

PRIMARY_PROBLEM_CLASS: 0x124_AuthenticAMD_PROCESSOR_BUS_PRV

TARGET_TIME: 2017-10-30T15:35:52.000Z

OSBUILD: 16299

OSSERVICEPACK: 19

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 784

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS Personal

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: 2017-10-10 00:23:07

BUILDDATESTAMP_STR: 160101.0800

BUILDLAB_STR: WinBuild

BUILDOSVER_STR: 10.0.16299.19

ANALYSIS_SESSION_ELAPSED_TIME: 6a8

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x124_authenticamd_processor_bus_prv

FAILURE_ID_HASH: {6fd7875b-9a1b-9e09-d6d6-816026a875c8}

Followup: MachineOwner
 

Colif

Win 11 Master
Moderator
WHEA = Windows HArdware Error Architecture. The errors are called by CPU but not necessarily caused by it.

What are specs of PC? I can see its a laptop? what make/model?
If you are overclocked, please remove it
If you are using an Asus motherboard, remove AI Suite as it can cause WHEA errors
Remove MSI Afterburner

Basically, remove any overclocking software

can you go to C:\windows in file explorer, set view to show hidden files and folders, and look for memory.dmp. If its not several GB in size, can you copy it to documents. Upload the copy from documents to a file sharing site and show a link here

If memory dump is over a gb in size, Can you follow option one here
and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD

that creates a file in c windows/minidump
copy that file to documents
upload the copy from documents to a cloud server and share the link here and someone with right software to read them will help you fix it :)
 
Status
Not open for further replies.